Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

181 Reviews

99% Would Recommend
Latest Review almost 2 years ago

Reviews


PN
Penny N.
Bonney Lake, WA
BMW 325Ci
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2016 Category: Service
Penny said this business is honest.
This review was collected via phone interview by Customer Research Inc.

RF
Rick F.
Tacoma, WA
BMW X5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2016
Friendly staff
Prompt service when you need it

TS
Trevor S.
Lakewood, WA
BMW M3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2016 Category: Service
Tyler said the business did a fine job.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Puyallup, WA
Smart Fortwo
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2016
Still waiting for a part but all went well
Seem competent... it's only been one dsy. Have not really driven the car except home.

DR
Dave R.
Bonney Lake, WA
BMW 325Ci
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2016 Category: Service
Dave said the business fulfilled all his vehicles needs, and they were pleasant, and easy to work with.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Puyallup, WA
Volkswagen Touareg
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2016 Category: Service
Mark said this business has always been very professional and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

SM
Sue M.
Tacoma, WA
BMW 328i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2016 Category: Service
Sue said this business does a great job. She has found their service from the bottom to the top to be awesome. She has looked around and has not been able to find anyone that provides as good a service as them, and because of this she already has recommended others to them.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Graham, WA
Volkswagen Jetta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2016 Category: Service
John said the day after he took his vehicle home the check engine light turned on. Even so they were very friendly and helpful during his visit.
This review was collected via phone interview by Customer Research Inc.

JW
Jeromy W.
Orting, WA
BMW 325i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2016 Category: Service
Jeromy said everything worked out really great.
This review was collected via phone interview by Customer Research Inc.

BS
Barbra S.
Milton, WA
Audi A6
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2016 Category: Service
Barbra said she had to wait awhile for her vehicle to be completed at this business and this was not very convenient for her. Aside from this she believes that they took care of everything that was needed.
This review was collected via phone interview by Customer Research Inc.

DC
Dillon C.
Tacoma, WA
BMW 325xi
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2016 Category: Service
Dillon said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

TH
Tim H.
Eatonville, WA
Porsche 911
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2016 Category: Service
Tim said he was happy with the service.
This review was collected via phone interview by Customer Research Inc.

TM
Tayler M.
Washington
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2016 Category: Service
Tayler said the clutch is still working and is great. Randall, from the facility is a good friend of his.
This review was collected via phone interview by Customer Research Inc.

IL
Irving L.
Seattle, WA
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2016 Category: Service
Irving said he has been visiting them for a long time and they have always done a good job.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Washington
Volkswagen New Beetle
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2016 Category: Service
Dan said his experience at this business was not perfect but it was not bad. They were diligent and honest.
This review was collected via phone interview by Customer Research Inc.

LA
Les A.
Federal Way, WA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2016 Category: Service
Les said this business did a good job. They found out what the problem was and fixed it.
This review was collected via phone interview by Customer Research Inc.

TS
Tom S.
Puyallup, WA
BMW 525i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2016
Old Beamers don't die
The folks at Kassel did a grea5job of putting my old 525i in shape for half as much as a dealership with great diagnostics and parts.

BG
Bud G.
Puyallup, WA
BMW 325Ci
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2016
Good customer service and care for my BMW
Better value to have them do my BMW repairs. They were able to identify and did resolve the "check engine" light issue. I felt confident that they had my car back in good working order. I definitely will use their services in the future.

TD
Tommy D.
Seattle, WA
BMW M3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2016 Category: Service
Tommy said there was a problem with the camera this business installed. The lens was cracked and he does not know why. It was not cracked before they performed service on his vehicle.
This review was collected via phone interview by Customer Research Inc.

AS
Alecia S.
Tacoma, WA
BMW 328xi
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2016 Category: Service
Alecia said she has not had any problems with this business.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 181 in total