Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

71 Reviews

99% Would Recommend
Latest Review over 1 year ago

Reviews


MD
M. D.
Mohegan Lake, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2017 Category: Service
M. said the staff at this business is professional, courteous, and polite. They are understanding and efficient. He is very happy with their work. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

DH
Don H.
Peekskill, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2017 Category: Service
Don said they have always done a great job.
This review was collected via phone interview by Customer Research Inc.

JS
Jesse S.
Peekskill, NY
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017 Category: Service
Jesse said he uses the business all the time, and they did a good job.
This review was collected via phone interview by Customer Research Inc.

EP
Elaine P.
New York
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Elaine said she has been using this business for over 30 years and they are fantastic.
This review was collected via phone interview by Customer Research Inc.

AM
ANN MARIE M.
Peekskill, NY
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2017
Customer Service
Keith men know what there doing. And they give the so much respect to there costumers.

AP
Andrea P.
Montrose, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2017 Category: Service
Andrea said they do a great job.
This review was collected via phone interview by Customer Research Inc.

CS
Chevon S.
New York
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2017 Category: Service
Chevon said the experience was good at this business.
This review was collected via phone interview by Customer Research Inc.

KL
Karen L.
Fishkill, NY
Nissan Cube
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/27/2016 Category: Service
Karen said she took her vehicle in at 8:30 a.m. to fix a noise it was making. When she returned to pick it up at noon they suggested she change her windshield wipers. She said her main concern was her vehicle was still making noise so they said she needed a new belt. She did not know why they did not give her a new one if that would have resolved the problem. When she returned that afternoon they had not started on her vehicle, they had taken in others. They should have completed the work on hers since she brought her vehicle in at 8:30 a.m. She was told she may hear the noise for a little while but it has been days and she hears the same noise so she will need to come back for more work. She said she normally has good service with this business but this was a bad experience and she was not happy.
This review was collected via phone interview by Customer Research Inc.
Keith I. from Keith's Automotive responded on 01/06/2017

Karen brought in her vehicle on December 22, at around 8:30am, and advised us that “she was hearing a noise in the vehicle while she was driving”. She instructed us to diagnose the problem and repair the vehicle.

Troubleshooting identified three issues:

1.     Bad wiper blades

2.     A broken heat shield around the catalytic converter, and

3.     A worn belt on the electronic power steering pump. The belt made a squealing sound when the engine is cold.

When the diagnosis was completed, sometime before noon, we called Karen to advise her of our findings. As we began to explain the needs, she mentioned that she had recently replaced wiper blades and did not want us to repair anything on the vehicle.

Our policy has been, and will continue to be, that we contact our customers for approval of required parts and labor costs for repairs that are necessary consequent upon diagnostics.

Since we could not communicate further with her to explain the other issues that we found, and hence did not receive approval to repair the vehicle, we lowered the vehicle from the mechanical lift, and moved it outside the garage pending customer pick-up, and began working on other vehicles that needed repair.

When Karen came to the garage at around noon, she was very agitated that we had not repaired the vehicle. We explained the issues that we found, and she gave approval for the repairs.

She has been a customer of ours for quite some time., and so we repaired the heat shield and replaced the belt on the power steering pump, without charging her for the diagnosis or for labor in fixing the heat shield and replacing the belt.

It is unfortunate that our best efforts to satisfy this customer were unsuccessful in this instance, but we are grateful for her honesty in admitting that “she normally has good service with this (our) business”.

We regret that this customer had a bad experience with us. Nevertheless, we will continue to do our best to ensure that we achieve our primary goal of having 100% satisfied customers.


JT
John T.
Garrison, NY
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2016 Category: Service
John said they did a great job.
This review was collected via phone interview by Customer Research Inc.

NB
Niqua B.
Peekskill, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2016 Category: Service
Niqua said the staff was very nice, personable, and professional.
This review was collected via phone interview by Customer Research Inc.

JL
Joan L.
Peekskill, NY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016 Category: Service
Joan said the business really was the best. They had wonderful service. Everything went well. They went out of their way for a lot of things. She needed to be picked up and dropped off. She didn't wait long and it was a very pleasant experience.
This review was collected via phone interview by Customer Research Inc.

JR
Jimmy R.
New York
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2016 Category: Service
Jimmy said this business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

MB
MARCELLA B.
Cortlandt Manor, NY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2016
Repair review
Communication. You know exactly what is being done and the cost, prior to it being repaired.

DP
Doug P.
Peekskill, NY
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2016 Category: Service
Doug said his experience was good. This business is a nice place to go and good people to deal with.
This review was collected via phone interview by Customer Research Inc.

AL
Adriene L.
Peekskill, NY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2016 Category: Service
Adriene said she always takes her vehicle there and she likes what they do.
This review was collected via phone interview by Customer Research Inc.

SS
Stu S.
Yorktown Heights, NY
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2016 Category: Service
Stu said the business repaired his vehicle properly the first time.
This review was collected via phone interview by Customer Research Inc.

DL
Dianne L.
Peekskill, NY
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2016 Category: Service
Dianne said she liked the business because they took her on no notice. They were courteous and got the job done.
This review was collected via phone interview by Customer Research Inc.

ST
Sandra T.
New York
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2016 Category: Service
Spoke with Leonard. He said the vehicle works.
This review was collected via phone interview by Customer Research Inc.

LH
Lennox H.
Cortlandt Manor, NY
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2016 Category: Service
Spoke with Eastland. He said they are very timely, cheap, and reliable.
This review was collected via phone interview by Customer Research Inc.

HM
Hilary M.
Ossining, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2016 Category: Service
Hilary said she has known the business for years and they always do an excellent job.
This review was collected via phone interview by Customer Research Inc.

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