Keith's Automotive


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

71 Reviews

99% Would Recommend
Latest Review 9 months ago

M. D. on 02/28/2017
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M. said the staff at this business is professional, courteous, and polite. They are understanding and efficient. He is very happy with their work. He would recommend them for service.
Vehicle: Nissan Rogue
Category: Service
Service Date: 02/22/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Don H. on 02/23/2017
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Don said they have always done a great job.
Vehicle: Subaru Forester
Category: Service
Service Date: 02/21/2017
Review Created: 02/23/2017
This review was collected via phone interview by Customer Research Inc.
Jesse S. on 02/22/2017
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Jesse said he uses the business all the time, and they did a good job.
Vehicle: Lexus IS 250
Category: Service
Service Date: 02/20/2017
Review Created: 02/22/2017
This review was collected via phone interview by Customer Research Inc.
Elaine P. on 02/10/2017
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Elaine said she has been using this business for over 30 years and they are fantastic.
Vehicle: Chrysler 200
Category: Service
Service Date: 02/03/2017
Review Created: 02/10/2017
This review was collected via phone interview by Customer Research Inc.
ANN MARIE M. on 02/07/2017
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"Customer Service "
Keith men know what there doing. And they give the so much respect to there costumers.
Vehicle: Mazda 6
Service Date: 02/01/2017
Review Created: 02/07/2017 03:01 AM
Andrea P. on 01/18/2017
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Andrea said they do a great job.
Vehicle: BMW X5
Category: Service
Service Date: 01/13/2017
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
Chevon S. on 01/17/2017
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Chevon said the experience was good at this business.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 01/13/2017
Review Created: 01/17/2017
This review was collected via phone interview by Customer Research Inc.
Karen L. on 12/27/2016
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Karen said she took her vehicle in at 8:30 a.m. to fix a noise it was making. When she returned to pick it up at noon they suggested she change her windshield wipers. She said her main concern was her vehicle was still making noise so they said she needed a new belt. She did not know why they did not give her a new one if that would have resolved the problem. When she returned that afternoon they had not started on her vehicle, they had taken in others. They should have completed the work on hers since she brought her vehicle in at 8:30 a.m. She was told she may hear the noise for a little while but it has been days and she hears the same noise so she will need to come back for more work. She said she normally has good service with this business but this was a bad experience and she was not happy.
Vehicle: Nissan Cube
Category: Service
Service Date: 12/22/2016
Review Created: 12/27/2016
This review was collected via phone interview by Customer Research Inc.
Keith I. at Keith's Automotive responded on 01/06/2017

Karen brought in her vehicle on December 22, at around 8:30am, and advised us that “she was hearing a noise in the vehicle while she was driving”. She instructed us to diagnose the problem and repair the vehicle.

Troubleshooting identified three issues:

1.     Bad wiper blades

2.     A broken heat shield around the catalytic converter, and

3.     A worn belt on the electronic power steering pump. The belt made a squealing sound when the engine is cold.

When the diagnosis was completed, sometime before noon, we called Karen to advise her of our findings. As we began to explain the needs, she mentioned that she had recently replaced wiper blades and did not want us to repair anything on the vehicle.

Our policy has been, and will continue to be, that we contact our customers for approval of required parts and labor costs for repairs that are necessary consequent upon diagnostics.

Since we could not communicate further with her to explain the other issues that we found, and hence did not receive approval to repair the vehicle, we lowered the vehicle from the mechanical lift, and moved it outside the garage pending customer pick-up, and began working on other vehicles that needed repair.

When Karen came to the garage at around noon, she was very agitated that we had not repaired the vehicle. We explained the issues that we found, and she gave approval for the repairs.

She has been a customer of ours for quite some time., and so we repaired the heat shield and replaced the belt on the power steering pump, without charging her for the diagnosis or for labor in fixing the heat shield and replacing the belt.

It is unfortunate that our best efforts to satisfy this customer were unsuccessful in this instance, but we are grateful for her honesty in admitting that “she normally has good service with this (our) business”.

We regret that this customer had a bad experience with us. Nevertheless, we will continue to do our best to ensure that we achieve our primary goal of having 100% satisfied customers.

John T. on 12/14/2016
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John said they did a great job.
Vehicle: GMC Sierra
Category: Service
Service Date: 12/08/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Niqua B. on 12/14/2016
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Niqua said the staff was very nice, personable, and professional.
Vehicle: Honda Civic
Category: Service
Service Date: 11/28/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Joan L. on 11/30/2016
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Joan said the business really was the best. They had wonderful service. Everything went well. They went out of their way for a lot of things. She needed to be picked up and dropped off. She didn't wait long and it was a very pleasant experience.
Vehicle: Nissan Sentra
Category: Service
Service Date: 10/28/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
Jimmy R. on 11/25/2016
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Jimmy said this business did an excellent job.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/19/2016
Review Created: 11/25/2016
This review was collected via phone interview by Customer Research Inc.
MARCELLA B. on 11/15/2016
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"Repair review"
Communication. You know exactly what is being done and the cost, prior to it being repaired.
Vehicle: Honda Odyssey
Service Date: 11/14/2016
Review Created: 11/15/2016 07:00 PM
Doug P. on 10/31/2016
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Doug said his experience was good. This business is a nice place to go and good people to deal with.
Vehicle: Honda Pilot
Category: Service
Service Date: 10/28/2016
Review Created: 10/31/2016
This review was collected via phone interview by Customer Research Inc.
Adriene L. on 10/24/2016
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Adriene said she always takes her vehicle there and she likes what they do.
Vehicle: Honda Odyssey
Category: Service
Service Date: 10/21/2016
Review Created: 10/24/2016
This review was collected via phone interview by Customer Research Inc.
Stu S. on 10/21/2016
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Stu said the business repaired his vehicle properly the first time.
Vehicle: Buick LeSabre
Category: Service
Service Date: 10/19/2016
Review Created: 10/21/2016
This review was collected via phone interview by Customer Research Inc.
Dianne L. on 10/20/2016
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Dianne said she liked the business because they took her on no notice. They were courteous and got the job done.
Vehicle: Subaru Legacy
Category: Service
Service Date: 10/18/2016
Review Created: 10/20/2016
This review was collected via phone interview by Customer Research Inc.
Sandra T. on 09/30/2016
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Spoke with Leonard. He said the vehicle works.
Vehicle: GMC Envoy
Category: Service
Service Date: 09/24/2016
Review Created: 09/30/2016
This review was collected via phone interview by Customer Research Inc.
Lennox H. on 09/27/2016
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Spoke with Eastland. He said they are very timely, cheap, and reliable.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 09/23/2016
Review Created: 09/27/2016
This review was collected via phone interview by Customer Research Inc.
Hilary M. on 09/22/2016
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Hilary said she has known the business for years and they always do an excellent job.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/06/2016
Review Created: 09/22/2016
This review was collected via phone interview by Customer Research Inc.
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