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Ken Garff Hyundai Downtown

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(50 Reviews)
73
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
31
Total ReScores
5.0
ReScore Average
73
Net Promoter Score ®

Business Details

Categories
Contact
(801) 257-3200
No Business Hours Provided

Business Hours

* No Time Zone provided
717 So West Temple Street Salt Lake City, UT 84101
Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(50 Reviews)

Verified Customer
Ogden, UT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2022
verified customerVerified Customer
9
Category: Sales
Staff is patient, delivery updates could be improved
The staff was very patient, even when I was not always patient with them.
This was my second purchase from Ken Garff Hyundai Downtown, I came back because of the service they provided on my first purchase. The only thing I would say needs some improvement is delivery updates.
LUIS R M. from Ken Garff Hyundai Downtown responded on 02/24/2022 12:49 PM

Tawni,

I apologize for our current reality of inaccurate transportation. Our current logistical climate does not make it a good experience for anyone. I can assure you we will strive to keep our customers as up-to-date as possible and again, I apolozie for how it changed your overall experience purchasing with us. Thank you for understanding and we hope next time to be in a better situation with transport.

LUIS R M. from Ken Garff Hyundai Downtown responded on 02/24/2022 01:16 PM

We are very sorry about the current logistical issues and how it has changed the customer experience. We strive to keep our customers up to date on the status of their purchase but we acknowledge that we still have work to do. Thank you for your business and working with us through these uncertain times.

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