Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

277 Reviews

99% Would Recommend
Latest Review 15 days ago

Reviews


SH
Steve H.
Bromley, KY
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/04/2018
Helpful and informative
They were quick and worked to find the problems then quickly fixed to get me back on the road

JK
Judy K.
Villa Hills, KY
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Judy said the staff have always been polite, and they have helped her several times. They've always been there to give her advice. She was very pleased with their service. They have taken care of her vehicle the first time, and she has never had to go back for the same service.
This review was collected via phone interview by Customer Research Inc.

HK
Henry K.
Fort Mitchell, KY
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Henry said he was very happy.
This review was collected via phone interview by Customer Research Inc.

MG
Mike G.
Kentucky
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Mike said he brought his vehicle in because he thought he was having problems with his air conditioning. The staff realized there was a leak in the dash that was causing the problems, but he didn't have the money to fix the leak at that time. Instead of wasting his money trying to do things that wouldn't fix things permanently, they told him it would be better for him to wait and pay the full amount to actually solve the problem. They did the best they could to save him money instead of just taking it from him.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Kentucky
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Robert said the service was really good. The employees informed him on his vehicles issues.
This review was collected via phone interview by Customer Research Inc.

CM
Cameron M.
Villa Hills, KY
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Cameron said the business was quick, efficient and the cost was not bad.
This review was collected via phone interview by Customer Research Inc.

DI
Donna I.
Erlanger, KY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
They have always done a great job ,very honest people
I went to Midas for a oil change ,I didn't want bother Kens for a few minutes job .But never again ,Midas told me nothing was wrong with my brakes or motor .I am now unable to drive my car .because the brakes are almost out ,the noise is louder .I wish I hadn't gone there to Midas. Kens told me exactly what was wrong advised me not to drive the car .Thanks to the guys at Kens.I didn't have accident or have to get the car towed

DI
Donna I.
Erlanger, KY
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Donna said she has been there several times and the business has done really good work. Ken goes above and beyond anything she could have imagined. After going to a different facility for service, she brought her vehicle to Ken and was told that she would need even more extensive work than she had originally thought. He has fixed her windshield wipers twice.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fort Mitchell, KY
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Excellent service and friendly and knowledgeable staff.
Ken and his office staff (Linda and Karen) are courteous and respectful as are the men who work on the cars. The problems with my car have always been addressed and corrected at a reasonable price.

EM
Ed M.
Crescent Springs, KY
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Ed said every time he takes something to this business, they do what they say they will do and they finish in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JG
Julio G.
Kentucky
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Spoke with Carol. She said the business was very professional, very courteous and eager to solve her problems.
This review was collected via phone interview by Customer Research Inc.

RP
Ron P.
Villa Hills, KY
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
they do only the work desired and offer suggestions
without knowing it, as we progressed to items 2 &3 on the car, my system was telling me---look out---you are getting sick---went that a.m. off without any food or drink and 3 hours later between my allergies and the shakes---I couldn't delay any further---said bye in a hurry.

Still, remain satisfied with their service

SK
Steve K.
Crescent Springs, KY
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Steve said the service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MK
Michael K.
Kokomo, IN
Chrysler Sebring Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Mike said Ken is the nicest person he ever met in his life.
This review was collected via phone interview by Customer Research Inc.

CT
Christy T.
Fort Mitchell, KY
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Christy said they did a good job, they got it done quickly and her vehicle is a lot better now. However, she wished he would've called her to let her know about the extra cost. Otherwise, it was great.
This review was collected via phone interview by Customer Research Inc.

GM
Gary M.
Covington, KY
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Gary said the employees fixed his vehicle.
This review was collected via phone interview by Customer Research Inc.

CM
Carrie M.
Loveland, OH
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Carrie said this business did a really good job. The staff was friendly.
This review was collected via phone interview by Customer Research Inc.

HB
Howard B.
KY
Chevrolet Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Howard said the staff did what was asked and the cost was less than he thought it was going to be.
This review was collected via phone interview by Customer Research Inc.

MP
Mark P.
Edgewood, KY
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Mark said the business did a great job on his vehicle. His vehicle is running better then it ever has. The staff explained everything to him. They got his vehicle back to him when they said they would.
This review was collected via phone interview by Customer Research Inc.

RP
Ron P.
Villa Hills, KY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
maintenance
as always, product knowledge is second to none and appointments are quick to get.
One thing which would be nice however is----this is the third time grease stains made their way to the seat and floor mat---

still would trust my families vehicles only to Ken

Displaying Review 1 - 20 of 277 in total