Koons Hyundai will provide you the highest quality service and maintenance for your vehicle.Koons Hyundai will provide you the highest quality service and maintenance for your vehicle.
Finally had to kill a deal on a used 2020 Hyundai Elantra. The really strange thing about this is that we gave the dealership a couple of moments of grace when they showed up with huge customer service deficits. For example, we completed the paperwork on the car as it was going through their technical inspection. The salesman, Nour, said he was going to give us a call on Monday to see where the car was in its entire process. It wasn't ready for another 2 days. No problem. The car was being purchased for our daughter, so safety aspects of the car was paramount, as we conveyed to Nour. We test drove the car after its alleged technical review. New Brakes, Rotors and Tires were placed on the car as well as the car was allegedly aligned. My daughter test drove the car Wednesday evening to get a feel for the car to ensure she could handle it. At this time, I was in the passenger seat. Noticed the car shaking when braking/speeding up & pulling to the left. Notice brake pedal traveled almost to the floor. Came back & told Nour, who said he was going to escalate this process. At this time, though the car was allegedly certified previously, it was found the car had a left front bent rim. We had to wait until their "Rim Guy" was onsite to address the issue. I came in to test drive the car myself. The car was taken to be aligned within 20 min after i arrived, something that was allegedly done before I arrived. I asked to speak to a manager. Naim heard my concerns and just stared. No attempt to exercise any customer service finesse to hep the deal at all. I spoke about my concerns about the tint - He told me a story about how his girl was "allergic to the sun" and that she had dark tint. I was like what? The car is for my daughter & etc. He then says let me check on whats taking the car so long to be aligned. He came back about 30 min later saying the mechanic found a bad wheel bearing and that one would need to be ordered, No problem, grace extended yet again. I asked if he could let me know within an hour or two when the car is projected to be done due to my work. He said no problem. A few days past and I was texted by Nour that the car was ready for me to test drive. My request was not honored by the used car manager, but no problem, couldn't get there until the following day. This brings us current to killing the deal. While Nour was looking for license plates for me to test drive the car, I walked around the car inspecting it...I noticed the car had 4 different tires. I asked to let me speak to a manager. He mentioned getting Naim since he was here today and because I worked with him prior. Instead another guy comes out. He had only been there a week or two. I looked inside and saw Naim sitting down behind a desk. He couldn't bother to address me. I spoke to the person that did show. I informed him of the tires, & all he could say is that it passed inspection. Nothing about safety and etc. I decided to test drive the car. Came back and asked to speak to a manager again. Naim is still sitting down faced in my direction, but instead, the new guy shows up. I make my concerns known a final time. He gave me the, it passed inspection speech. I asked him, if you had a daughter, would you let her drive a car with 4 different tires on it? He said, "probably not". I said right, and even the manufacturer doesn't recommend the tires be mismatched in this fashion. I reminded him of how the car was supposed to be certified and aligned previously & yet it had a bent rim. He sat there looking stoically. I said not to mention the almost 22K we were about to spend in the form of a certified check, we need the tires changed. I felt we had been patient and extended grace as much as we could. He countered to split the cost of tires. In the face of this tremendous disparity of below par customer service on the part of the dealership, not to mention the original used car manager couldn't bother to get up and deal with me, made me realize, this place is not worthy of my business.
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