Koons Hyundai will provide you the highest quality service and maintenance for your vehicle.Koons Hyundai will provide you the highest quality service and maintenance for your vehicle.
Extremely Disappointed with Koons Hyundai's Customer Service
I regret to inform you about the incredibly disappointing experience I had with Koons Hyundai, specifically at the Woodbridge location. As a loyal customer who purchased my car from Koons Woodbridge Hyundai, I expected a level of service that aligns with the trust I placed in the dealership. Unfortunately, my recent encounter with Koons Hyundai has left me utterly dissatisfied. My vehicle was at the dealership for an astonishing 33 hours for a diagnostic test that I paid for, along with an oil change. Despite the substantial time spent, the diagnostic issues were not resolved. This has been a frustrating ordeal, and I am now compelled to take my car to a different dealership for the necessary repairs. Rashad Cail served as my service advisor during this unfortunate experience, and I must express my dismay at his behavior. Mr. Cail exhibited a level of rudeness and disrespect that is unacceptable. On multiple occasions, he hung up on me when I called to inquire about the status of my car and to ask questions about the diagnostic tests. Moreover, his apparent difficulty in understanding my English language spoken which made communication even more challenging. This entire situation has tarnished my perception of Koons Hyundai and has eroded the trust I initially had in your dealership. I believe it is crucial for the management to be aware of the subpar customer service and unprofessional conduct displayed by Cail. I am now left with no choice but to seek assistance elsewhere for the resolution of my car issues. I request the opportunity to speak with someone in a higher management position to discuss this matter further and provide additional details about my experience. It is my hope that my concerns will be addressed promptly and that corrective actions will be taken to prevent other customers from enduring such a disappointing encounter with Koons Hyundai.
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