Koons Hyundai will provide you the highest quality service and maintenance for your vehicle.Koons Hyundai will provide you the highest quality service and maintenance for your vehicle.
Purchased warranty but dealership failed to submit to warranty company
I purchased a new 2020 Hyundai Sonata new from Koons of Woodbridge Hyundai on 05/26/2020. I purchased the Gold level extended warranty in the amount of $1,900 the same day. I'm now having issues with my vehicle and find out that no one from the dealership submitted paperwork for my warranty and the warranty does not exist. The only people that can help me is the Koons of Woodbridge Hyundai. I've called, emailed, "chatted" online for the past 7 days and 1 of 2 things happen, they either answer the phone and/or chat only to put me on hold and never return OR send me to a voicemail to leave a message. NO ONE will call or email me back. I received a generic email from their "general manager" in which I responded immediately to, only to never receive a response or call back. I filed a complaint with Hyundai main office 6 days ago and have not received a call or email back. I'm extremely disappointed and want to warn others to CALL YOUR WARRANTY COMPANY. Confirm that it was actually purchased before you start having issues and no one is willing to help.
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