Verified CustomerResponce to 1 star review by Mr. Mendoza
It seems like we might not have hit the mark with your experience, and that’s something we take seriously. If ‘DGHS’ was meant to convey your feeling of bewilderment, we’re here to clear up any confusion. Your feedback is important, and we’d love the chance to understand what happened. We aim to provide excellent service for every car, especially for WRX STIs that deserve nothing less than perfection. Please reach out to discuss this further; we want to ensure your ride is treated with the care it deserves.
(Here are the facts.) The car was towed inMarch 9. Insurance authorization was March 19. Fibreglass afermarket parts to replace the already modified car were ordered on March 20 with your understanding that it would take 2 to 4 months to get. Parts are made to order aftermarket in Japan. We recieved the A/M parts on Augst 5. These parts are very poorly made and reqire substancial work to make them usable. We finish the repair September 8. Insurance company pays the bill on September 9 and vehicle picked up by customer september 11. the customer told our employees how great it looked. $19,314.93 of work done in 25 working days.