Lael's International Auto Services


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

461 Reviews

98% Would Recommend
Latest Review 18 days ago
LYLE B. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best in the West"
Lael is at the top of my list for customer service. His customer service sort of shocked me at first because it was very accommodating and straightforward. I have had other mechanics work on my vehicles and grew leary of their attitudes and desires to get the most money out of my business. With Lael, I was pleased to see his attitude towards doing what is best for me and my car. It runs great! This kind of approach is a bit "old school" but very effective at gaining a customer for life. ALL of my business will be going to Lael's International Auto Service because he is in my book, the "Best in the West".
Vehicle: Mercedes-Benz E320
Service Date: 09/29/2017
Review Created: 09/30/2017 12:08 AM
Jonathan E. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jonathan said they handled everything he needed them to handle without having to tell them. They explained everything after they did it and they had a good timeline.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 09/21/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Gary W. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gary said he has been pleased with this business for many years.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 09/21/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Collin P. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Collin said this business had great customer service.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 09/20/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
KEITH B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and price!"
Lael is very knowledgeable, friendly and the price is great. He makes you feel well taken care of.
Vehicle: Honda Pilot
Service Date: 08/31/2017
Review Created: 09/19/2017 10:32 AM
Brad D. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brad said the technician knows what he's doing and is always free to explain the process to him. They are always helpful. He is a good mechanic and a good person.
Vehicle: BMW 3 Series
Category: Service
Service Date: 09/07/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
VIRGINIA G. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and great price for work done."
Got in and out in less than 1 hour for a oil change and general check over.
Vehicle: Honda CR-V
Service Date: 09/07/2017
Review Created: 09/09/2017 12:26 PM
William H. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
William said this business was honest and very straightforward.
Vehicle: Lexus ES 300
Category: Service
Service Date: 09/05/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Connor C. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Connor said the staff was honest. They were quick about fixing his vehicle.
Category: Service
Service Date: 08/17/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
SUSAN and STEVEN C. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent! Honest!"
I always know I will get top-notch, quality service and NOT be overcharged.
Vehicle: Ford Five Hundred
Service Date: 08/15/2017
Review Created: 08/22/2017 05:58 PM
Keith B. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Keith said it was great service. He appreciates the convenience and quick turnaround. He appreciates the knowledge and experience of the staff. They were extremely personable. When he walked in, he was taken care of like family.
Vehicle: Honda Pilot
Category: Service
Service Date: 08/16/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Burt S. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Burt said the vehicle was ready before he was able to pick it up.
Vehicle: Ford F-150
Category: Service
Service Date: 08/14/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Cristian J. on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Cristian said they did everything extremely well. Lael is very professional, and generous. They provided the best customer service that he has ever received in his life. The repair took longer than the anticipated time frame. They were super professional and they had great customer service.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 08/10/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Abed A. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Abed said they went above and beyond with their thorough, and quality service. They were very upstanding. He was treated with the utmost integrity and he will use them again.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 08/09/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Clifton D. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Clifton said they did the work correctly and they helped him out.
Vehicle: Toyota Tundra
Category: Service
Service Date: 08/05/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Pat S. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Pat said she was satisfied with the work this business did.
Vehicle: Oldsmobile Ninety-Eight
Category: Service
Service Date: 08/01/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
BLANCA G. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Upgrade Battery "
Friendly and knowledgeable, i didn't know about battery and Lael explain me about my choices
Vehicle: BMW 3 Series
Service Date: 08/04/2017
Review Created: 08/07/2017 12:03 PM
Mario C. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mario said he can trust whatever conclusion this business comes to in evaluating the repairs that they are valid and justified.
Vehicle: Nissan Altima
Category: Service
Service Date: 07/25/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
Richard C. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said he was very satisfied.
Vehicle: Toyota Highlander
Category: Service
Service Date: 07/25/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Donald S. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Donald said he can not imagine being treated any better. He was comfortable in the office, and felt at home. He thanks the business for the courtesy.
Vehicle: Nissan Frontier
Category: Service
Service Date: 07/21/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 461 in total