Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

566 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Daly City, CA
Toyota Prius
Verified
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09/19/2018
Refreshingly Honest
Lael and his team are quite polite and helpful. I was taken aback when Lael took the time to educate me about my car. He even revealed that the issue with my car could be done for free due to a unique warranty I didn't know I had. It was a savings close to $600! He didn't have to disclose this, but he did! Very much appreciated.

BL
Bill L.
Oceanside, CA
Volkswagen Vanagon
Verified
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09/18/2018 Category: Service
Bill said the employees were knowledgeable. They had straight forward customer service. He appreciated their honesty and his overall experience.
This review was collected via phone interview by Customer Research Inc.

BL
BILL L.
Oceanside, CA
Volkswagen Vanagon
Verified
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09/16/2018
Laels Automive
I had a very positive experience when bringing in my son’s vehicle bus that was not running at all. Lael was very straight forward and to the point about diagnosing the problem and wa more than fair on the amount charged to get it up and running again. I like doing business with companies like his and would recommend them to anyone looking for professional and honest auto repairs.

MW
Marilyn W.
Carlsbad, CA
Scion xA
Verified
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09/15/2018 Category: Service
Marilyn said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TR
Toni R.
Carlsbad, CA
Lexus GS 300
Verified
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09/14/2018 Category: Service
Toni said the business did a little extra that they did not have to do. The staff are very nice.
This review was collected via phone interview by Customer Research Inc.

LH
LISA and JAMES H.
Oceanside, CA
Honda Accord Cpe
Verified
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09/13/2018
Quality work at reasonable prices!
I have taken a few of my vehicles to Laels over the years because their quality is great and their work doesn't break the bank. The owners of Laels have stepped up for me on more than one occasion on short notice. One time my truck had gas pouring out of it to the point that it was a fire hazard! Laels took care of it and even made sure I got home safely. These guys are true gentlemen!

VD
Victor D.
Oceanside, CA
Mercury Villager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Victor said they went above and beyond, the prices were fair, they are honest, fast, and great to work with.
This review was collected via phone interview by Customer Research Inc.

JL
JOSE L.
Carlsbad, CA
Subaru Outback
Verified
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09/04/2018
Leal's is the best auto mechanic
I have used Leals for five years now. My car always runs perfectly after he is finished with it. I wouldn't ever consider going anywhere else.

HM
Henry M.
Carlsbad, CA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Henry said the employees were honest, up front, thorough and he got his vehicle back in a timely manner.
This review was collected via phone interview by Customer Research Inc.

NP
Nayan P.
Oceanside, CA
Chrysler Town & Country LWB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Nayan said that the service was good.
This review was collected via phone interview by Customer Research Inc.

MB
Margret B.
Oceanside, CA
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Margret said she had good service.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Oceanside, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Tom said they did a good job and he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Huntington Beach, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Steve said service manager Ken was up front and friendly. It is a clean facility. The employees stuck by what they said they will do.
This review was collected via phone interview by Customer Research Inc.

MA
Mike A.
Oceanside, CA
INFINITI Q50
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Mike said they squeezed him in before going out of town and followed up two or three times.
This review was collected via phone interview by Customer Research Inc.

SB
Stefano B.
Vista, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Stefano said he has nothing to complain about but a larger waiting room would be nice.
This review was collected via phone interview by Customer Research Inc.

KB
KEITH B.
Carlsbad, CA
Honda Accord Cpe
Verified
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08/06/2018
Great People and Service!
Lael's is a real professional group with great service and technicians. They are friendly and knowledgeable and do superior work!

AN
Andrew N.
Oceanside, CA
Mercedes-Benz 300TE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Andrew said the staff did a great job on everything he needed.
This review was collected via phone interview by Customer Research Inc.

TN
Toby N.
Oceanside, CA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Toby said the employees complete what needs to be done. They did not beat around the bush. They informed him what was going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.

CR
Carolina R.
Trabuco Canyon, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Carolina said the business got everything done quickly and efficiently.
This review was collected via phone interview by Customer Research Inc.

EK
Edward K.
Oceanside, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Edward said the facility did a great job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 566 in total