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Laguna Niguel Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(37 Reviews)
69
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Score Details

5 stars
77%
4 stars
7%
3 stars
5%
2 stars
3%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
2
Total ReScores™
5.0
ReScore™ Average
69
Net Promoter Score ®

Business Details

Categories
Honda Dealer, Car Dealer, New Car Dealer
Contact
(949) 541-2677
No Business Hours Provided

Business Hours

* America/Adak
28432 Camino Capistrano Laguna Niguel, CA 92677
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Sales Department 's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(37 Reviews)
Write a Review
Recent Reviews
AN
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Artem N.
Irvine, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/28/2023
0
Category: Sales
Scratched my car, refused to fix
The worst customer service I've experienced so far. They fixed the car, but left a giant scratch on 2 of my car's doors. When asking them to fix the scratch - they were marinating me for 3 month, saying that they will call back. The name of the service guy is James Gonzalez. He was saying that he will call back, but never did. When I eventually reached out to his manager, there was 0 apologize for the situation, he just mentioned that the car was dirty when they took it and they can't be sure that its them that scratched the door. 0 orientation on the customers, trying to squeeze every single $ out of you, they neglect customer satisfaction like it doesn't exist. Will never step my foot there again and would recommend against going to this place. 0/10
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