We truly regret to hear about your experience. It sounds like your Forester has had quite the rollercoaster journey with us, and not the fun kind! We strive for quality and care, and it’s clear we have some work to do. Please know that we take your feedback seriously and will be reviewing how we can improve our attention to detail in every repair. Your car deserves better, and so do you. We appreciate you bringing these issues to our attention and hope to make things right moving forward.