Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

436 Reviews

99% Would Recommend
Latest Review over 1 year ago

Reviews


VP
Victoria P.
Monmouth Beach, NJ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017
Superior Customer Service
I had some rear ended denting on my Mercedes from an unknown vehicle and Paul and his staff did an excellent repair job as well as delivered my car done 2 days earlier than expected! In addition to that he reimbursed me monies that I paid Mercedes as a result of the repair to fix the electronic systems affected by the damage! Unexpected, yet totally appreciated! I would recommend this service to everyone! It's hard enough to have to get your car repaired but Paul and his staff make it as painless as possible. If I could, I'd give him and his company a "10!"

PS
Paula S.
New Jersey
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2015 Category: Collision
Paula said she had asked for two different estimates and the first person she spoke with was a man. He told her they would do the bumper for free. She called back and spoke with a woman who told her it was going to be $1000 to get a mark out on the passenger side. Near the tire, she did not notice it when she picked up the vehicle because the bumper looked good, but she still has the mark on her vehicle. They did not get it out like they promised and she is not happy about the mark still being there.
This review was collected via phone interview by Customer Research Inc.

HJ
Hakim J.
New Jersey
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/22/2015 Category: Collision
Hakim said he found the experience very frustrating. The business didn't order a part that they knew was needed. When the part was ordered, they didn't inform him, when the part was expected to arrive. The staff member that worked with him wasn't knowledgeable. .
This review was collected via phone interview by Customer Research Inc.

CJ
Chiricello J.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2015 Category: Collision
Spoke with Joseph. He said everything was easy and it went smoothly.
This review was collected via phone interview by Customer Research Inc.

RP
Raynouillard P.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2015 Category: Collision
Raynouillard said he is very satisfied. He has no complaints, and everything was perfect.
This review was collected via phone interview by Customer Research Inc.

PT
Pihokken T.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2015 Category: Collision
Spoke with Trevor. He said they finished his vehicle ahead of time and the quality was good.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2015 Category: Collision
Jim said he has used the facility four times through the years and they are very skillful. They are able to work with his schedule and the cost is reasonable. The facility has maintained the quality of their work through the years.
This review was collected via phone interview by Customer Research Inc.

CJ
Christine J.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2015 Category: Collision
Christine said she was quoted for a month for the repairs and it took an additional 2 weeks because of extra damage found.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2015 Category: Collision
David said this business handled all of the leg work for his insurance company and he was very happy with the work.
This review was collected via phone interview by Customer Research Inc.

LF
Liloia F.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2015 Category: Collision
Felicia said she had a wonderful experience with the business. The repair is perfect, and her vehicle was returned cleaner than when she brought it in. The employees were extremely friendly, and she was very happy and pleased with everything.
This review was collected via phone interview by Customer Research Inc.

FM
Francis M.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2015 Category: Collision
Francis said the business took a chip out of the bumper and patched it up, free of charge. He heard about the business from reputation.
This review was collected via phone interview by Customer Research Inc.

HJ
Hoffer J.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2015 Category: Collision
Spoke with Jessica. She said everything went smoothly and there were no problems.
This review was collected via phone interview by Customer Research Inc.

CD
Christopher D.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2015 Category: Collision
Christopher said they were quick and did a good job.
This review was collected via phone interview by Customer Research Inc.

CS
Constance S.
New Jersey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2015 Category: Collision
Constance said her vehicle was a few hours later than promised.
This review was collected via phone interview by Customer Research Inc.

MH
Margaret H.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2015 Category: Collision
Margaret said the service at this business was smooth and easy.
This review was collected via phone interview by Customer Research Inc.

FR
Fagenson R.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2015 Category: Collision
Robert said the business did what they were supposed to do in a timely manner and for the price they promised.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2015 Category: Collision
John said this business did an excellent job and everything was completed on time.
This review was collected via phone interview by Customer Research Inc.

AC
Andrew C.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2015 Category: Collision
Andrew said he came to the business to have his vehicle detailed and was very happy with them. He had no paint work done.
This review was collected via phone interview by Customer Research Inc.

CM
Cohen M.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015 Category: Collision
Spoke with Marc. He said he was satisfied with his overall experience because they do an excellent job and they are professional. The price is good and it is ready on time.
This review was collected via phone interview by Customer Research Inc.

JS
Jason S.
New Jersey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2015 Category: Collision
Jason said he really appreciates their excellent customer service. They had to change the delivery date three times. It went form being ready in a week or a week and a half to a month and three days. It was not coming out to their ideal of perfection which he really appreciates.
This review was collected via phone interview by Customer Research Inc.

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