Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

487 Reviews

98% Would Recommend
Latest Review about 14 hours ago

Reviews


Verified Customer
Irvine, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Same old, same old
Same good service, same prompt repair, same satisfied customer!

CL
Charles L.
Laguna Hills, CA
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Charles said the business did the work on time and provided good service.
This review was collected via phone interview by Customer Research Inc.

TH
Tina H.
Laguna Hills, CA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Tina said the staff was pleasant, honest, nice and efficient.
This review was collected via phone interview by Customer Research Inc.

MK
MARCIA K.
Laguna Hills, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Great Customer Services
I've needed to take my car to a mechanic.I was recommend by my friend Ruth Ann to take my car to Laguna Woods Auto Repair.
Ruth Ann. From the moment I brought my car in they made me feel very comfortable.They even drove me home and they even picked me up when my car was ready.They answered all my questions.

JP
Jack P.
Laguna Hills, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Jack said the staff was very personable and the service was efficient.
This review was collected via phone interview by Customer Research Inc.

PL
PHIL L.
Irvine, CA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Fantastic
Great service great people as always

RW
Robin W.
Laguna Hills, CA
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Robin said the service at this business was excellent. The staff was very thorough, very knowledgeable, and it is the best team of mechanics that he has ever encountered. They are the absolute best auto mechanics. The business is like a whole big family and everyone works together and they treat him the same. The staff is very professional and very kind.
This review was collected via phone interview by Customer Research Inc.

SR
SCOTT R.
Lake Forest, CA
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
They do a terrific job for this client.
The owner, Bob, really knows the inns and outs of auto repair in ways most people don't.

This really helps when I have to have something unusual fixed on my Jaguar.

MO
Molly O.
Lake Forest, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Molly said she has gone to this business for several years with different vehicles. The staff and Bob are the best staff she found. They don't over diagnose and don't charge for what is not needed. They have always been spot on. They are the most honest facility and qualified to do work with warranties.
This review was collected via phone interview by Customer Research Inc.

PD
Peggy d.
Aliso Viejo, CA
Mitsubishi Diamante
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Peggy said the service was quick, the staff was nice and she was kept well informed.
This review was collected via phone interview by Customer Research Inc.

MM
MAUREEN M.
Laguna Hills, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Great service
I've been using them since moving here in 2007. Feel I can trust them. This time, they did the repair of my broken rear tail light (Hit and Run) without charging me any labor fees, just charging for the part.

JP
JOSEPH P.
Laguna Hills, CA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Everything works great
Wonderful

JS
JIM S.
Laguna Niguel, CA
Lincoln Continental
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Per my Showcar the Reaper ...
Bob and his staff are Simply the Best, ... The Best of the Best ...

CC
Carey C.
Newport Beach, CA
Volkswagen Vanagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Carey said Bobby and staff were fantastic. They really helped his family out and he appreciates this. They do high quality work.
This review was collected via phone interview by Customer Research Inc.

BG
Betty G.
Laguna Hills, CA
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Betty said the service was very good.
This review was collected via phone interview by Customer Research Inc.

DM
DENNIS M.
Laguna Hills, CA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2018
Smog check
Great service, took less time than estimated, and no surprises!

JM
JUDY M.
Irvine, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Excellent Service
My car alarm kept going off while trying to drive. After the second time, I had the car towed to LWAR and after careful review, they found nothing wrong. Even though I was due to have an oil change in 2 more months, LWAR would not due this service since they felt it was an unnecessary cost. How often do you get a mechanic not wanting to do unnecessary services?! Love their ethic! I even got a pick up in Irvine back to their shop by Esther. A very enjoyable experience.

SJ
STAN J.
Irvine, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
STAR Smog check
Great service as always. Car was in and out in less than 30 minuutes.

EE
Eduardo E.
Laguna Hills, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Eduardo said the employees provided good service.
This review was collected via phone interview by Customer Research Inc.

DM
Dean M.
Laguna Hills, CA
Ford Bronco
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Dean said the staff provided outstanding service. They worked really fast.
This review was collected via phone interview by Customer Research Inc.