Lester Glenn Buick-GMC's Reviews

1.8

(5 Reviews)

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Recent Reviews

Jackie S.

Toms River, NJ

11/30/2023

Lack of communication and transparency

I am writing this review to express my extreme dissatisfaction with the recent experience I had at Lester Glenn GMC. I traded in my leased 2020 Chevy Silverado for a CPO GMC Sierra 1500. While I much rather lease, due to the current climate of the market, the prices were extremely out of budget. When I was looking at the vehicle, I found some scratches on the (L) front bumper. Per the Manager, Jerry he stated they would fix it for me. With that promise, I ended up purchasing the vehicle. To make this really long story short, two weeks went by and I went in to pick up my plates. I asked them when they would be scheduling the bumper repair in which they more or less eluded to that they forgot to put the we owe in. A week later my truck was brought in for my tow mirrors failing, and the bumper. I picked up my truck that day, the bumper on my truck looked spray painted and my mirrors which they stated were fixed, were still not working. I immediately went in and spoke with Jerry who came to look at my truck. He advised me to come back during the day and speak with the service manager. I brought my truck back ANOTHER time to show them the bumper, and again have my mirrors fixed. Ultimately the second time they had to order the mirrors and told me to bring the truck back once the mirrors were in for the bumper. I came back a THIRD time. They put me in a loaner, said the truck would be done by EOD. I came back in and my bumper was not even touched. The service advisor told me prior to coming in, “bumper looks great, trucks good to go.” It wasn’t. I again expressed my dissatisfaction and once again, Jerry told me he would call me Monday and have the truck scheduled AGAIN for repair. Two weeks went by, no call. I drove to the dealer and asked what the hold up was in which Jerry the manager stated, “he forgot”. They scheduled me for Tuesday 11/29 at 8a. I dropped my truck off, had my fiancée pick up me and by 4p I heard nothing. I was dropped back off at the dealer and my truck was no where to be found. I asked my service advisor where my truck was and he said, “let me check its status.” Again to make a long story short, they sent it to a body shop and it wouldn’t be done until Friday. They were able to get me into a loaner however all of my belongings were left in the truck because I was told this would be done by EOD. Again, no communication. My truck was literally sent away without notifying me at all, and I didn’t have my stuff for work. I expressed my frustration again, and the service manager Mike was very aware. He offered to grab my stuff from my truck however, it was my work equipment and I’d rather not have anyone handling it. The next day I drove to their Lester Glenn collision center. Asked if I can pick up my belongings from my truck. Come to find out, my truck isn’t there. When the receptionist called GMC, the advisor stated, “I don’t even know why she’s there”. Also stated they would not tell me where the truck was and told me to drive back to GMC. Once I got there, I met with the GM Craig, and SM Mike. Per Craig, he bad no idea about this until I wrote my initial review. Which I deleted because I appreciated his help yesterday. Until today. Yesterday they told me my truck was in Lakewood, but refused to state which body shop. I turned the GPS on in my truck and found it at MAACO in Lakewood. Another cheap alternative done to my truck. The comments today from Craig were that I am making this a bigger deal than it needs to be however I’m spending over $800 on a truck. This isn’t their truck, nor their money. If they were going to go the cheap route from the beginning I would of never let them touch my truck. The lack of transparency is unacceptable. Such actions not only violate the trust between a customer and a dealership but also raise serious concerns about the quality of service provided. Buyers, STAY AWAY. This is just a little piece of this nightmare dealership but unfortunately Google limited my review.

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