Lia Hyundai of Enfield

as explained to you at the desk at the time of write up the factory recommended services are TIME and MILAGE based services. i also explained this to you in great detail twice while your vehicle was being worked on. we did a much needed oil change, tire rotation, cabin air filter, engine air filter, fuel additive, and a brake flush. your filters were in such bad shape i actually took a picture of them. we do not and have never just washed anyones vehicle without it being requested at the desk at the time of write up. due to covid we now disinfect all the vehicles before and after we work on them for our safety as well as yours. if you wanted a COURTESY car wash you should have asked for one and i would have seen if i had someone available to do so.  when you called and made an appointment your were told it would be about 2 hours wait time your vehicle was reaqdy in 2 hours and 3 minutes. please give me a call at 860-745-7400 so we can further discuss this bad review

Michael Lockard
Service advisor
Lia Hyundai Enfield
860-745-7400
mlockard@liacars.com

thank you carol for the review we look forward to seeing you for your future visits.

Good afternoon,

Your vehicle was not repaired here the vehicle was sent to us from a body shop due to a collision just to have the sensor recalibrated. we did not replace your sensor or do any of the repairs. your repair order states “TECHNICIAN FOUND SENSORS FOR BSD CAME OUT OF CALIBRATION. TECHNICIAN RECALIBRATED SENSORS. TEST DROVE FOR APPROXIMATELY 11 MILES, BSD OPERATING AS DESIGNED. INFORMED CUSTOMER IF BSD COMES OUT OF CALIBRATION MODE, WILL NEED TO REPLACE RIGHT SIDE BSD SENSOR.” Which means your vehicle is still having an issue from the accident and the other sensor also needs to be replaced. something "a simple reset" will not fix. 

we have been trying to reach you for the last couple of days and have been unable to get a hold of you can you please give me a call at 860-745-7400 as soon as possible to further discuss this issue. 

thank you stephen for the review we look forward to seeing you for your future visits.

we are sorry to hear you were unhappy with your recent visit i will be reaching out to you today to try to resolve this issue.

Mike Lockard
Service Advisor
Lia Hyundai Enfield

was a pleasure talking with you i am glad we were able to resolve your issue. we look forward to seeing you for your next visit. i sent you the rescore that we had discussed.

Michael Lockard
Service Advisor
Lia Hyundai Enfield

Thank you for the kind review! I look forward to seeing you next service!!