Lia Hyundai of Enfield


Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

512 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 2.9230769/5Overall Rating 2.9230769/5rating 2.9230769rating 2.9230769rating 2.9230769
Original
Overall Rating 2.38462/5Overall Rating 2.38462/5rating 2.38462rating 2.38462rating 2.38462
87% Would Recommend
100% Business Response
Latest Review 1 day ago
Gena R. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Serice Departmant"
Friendly, courteous,, gracious and willing to meet my personal challenges. Thanks, I will be back for sure!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/19/2017 01:24 PM
Verified Customer on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Blank"
Blank
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/17/2017 03:52 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/18/2017

Thank you for the feedback.  I hope we can earn 5 Stars on your next visit!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and courteous."
Great job, thanks.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 11:21 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/14/2017

Thank you for the feedback Pamela!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Verified Customer on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast and efficient"
Dropped my car off about 30 minutes before my scheduled appointment and my car was ready when I returned to pick it up about an hour later.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/12/2017 05:17 PM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/14/2017

Thanks for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
KAREN N. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Adam and Roger are awesome I always receive the best customer service. They truly earn my ‘5’ and I will continue to do all my service maintenance here. Great job!!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 03:34 PM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/11/2017

We love you Karen!  Have a wonderful holiday season.  We are here if you need us.

Safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Matthew G. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"lOVE MY ADVISOR"
ROGER & ADAM ARE THE SHIZZZZ
Vehicle: 2014 Hyundai Genesis Co
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 10:32 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/07/2017

Thank you for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly woman at the service desk"
I thought the oil change took a little too long...over an hour.
Vehicle: 2007 Hyundai Tiburon
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/07/2017 02:13 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/07/2017

Thanks for the feedback! 

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Paul S. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff, prompt service"
Great place to buy or service my Sonata. Only complaint is they have apparently eliminated the free car wash that was part of all service visits.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/04/2017 09:29 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/07/2017

Thanks for the feedback! 

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Karen O. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Turn around time"
Quick scheduling and fast turn around
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/02/2017 10:46 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/02/2017

Thanks for the feedback Karen!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Verified Customer on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SERVICE"
EXCELLENT SERVICE FROM THE SERVICE DEPT
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/02/2017 09:50 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/02/2017

Thanks for the wonderful feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
The B. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Always friendly love my Sonata and they service it to keep it running great
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 04:25 PM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/01/2017

Thanks for the kind feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Verified Customer on 10/31/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service needs improvement"
Total car needs to be checked.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 10/31/2017 10:50 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 11/01/2017

Thanks for the feedback!  I am glad that my email to you cleared up the confusion - we do in fact check your entire vehicle during our no charge multi-point inspection.

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Paul R. on 10/26/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service "
Good Service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/26/2017 03:27 PM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 10/27/2017

Thanks for the feedback!  I hope we can earn 5 Stars on your next visit.

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Ky N. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ky"
Good service .
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/24/2017 08:32 PM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 10/25/2017

Thanks for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Verified Customer on 10/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Good service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/24/2017 12:00 PM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 10/24/2017

Thank you for the feedback!  I hope we can earn 5 Stars on your next visit.

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Verified Customer on 10/23/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"4 New tires and 30,000 mile service"
Normally, I am happier with the service.
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/23/2017 09:18 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 10/23/2017

Thanks for the feedback.  I am so sorry we fell short on this visit.  I sent you an email and would love the opportunity to make amends.

I look forward to speaking with you,

Adam Woodill
After Sales Service Manager
860-745-7400
Verified Customer on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Lia of Enfield isn't too big and easy to get to. The service has always been top notch which has kept our 2001 Sante Fe safely on the road all these years.
Vehicle: 2001 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/23/2017 04:08 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 10/23/2017

Thanks for the kind feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Linda B. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied"
Was very satisfied this time on my service. Nothing new was recommended and the service I requested was done.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/21/2017 04:59 AM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 10/23/2017

Thanks for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Kristin W. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest"
I brought my car here after a mishap with Firestone, and they were extremely helpful and honest. Griff checked my car out for me, told me my options and made me feel at ease.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 02:14 PM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 10/23/2017

Thanks for the great feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service mgr"
Service mgr very pleasant,helpful,and knowledgeable
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 12:07 PM
Adam S W., Service Manager at Lia Hyundai of Enfield responded on 10/18/2017

Thanks for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400
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