Lia Hyundai of Enfield

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After purchasing 2 vechicles and 1 referral; I am extremely disappointed in the lack of service and professionalism as acted out on my March 2nd visit at Lia Hyundai in Enfield, CT. Upon entering the dealership to pick up my car; I was unable to to cash out and receive the keys to my car....because noone in the dealership at 5:35 p.m. was able to ring-out the transaction. Instead; I walked into a dealership where I witnessed many personnel with their heads down on their cells phones. The Sales Manger did apoligize, and admitted that noone knows how to cash-out and I was told that the cashier had said, " No other customers are coming in to pick up their cars tonight; you're all set." Apparently; the cashier had stepped out of the dealership and should be "right back. " We all watched her drive down the road 15 minutes later back to Lia Hyundai! In the age of technology and cell phones, perhaps you folks should consider cross-training your sales staff with your receiptionist/cashier office or otherwise place an addendum to your hours to pick-up one's vehicle.
In additions as a recipient of numerous Lia Hyundai coupons; I was denied use of a 29.99 oil change special coupon received via a Holiday greetings card from Lia Hynudai, as the expiration date expired on Feb. 2, 2021. My intent was to use the coupon on my scheduled oil change appointment of January 10, 2021 along with the for RECALL posted nationally; however I received a phone call on January 12,2021 in that the recall parts were not in as of yet, so the logical step was to reschedule the oil change upon arrival of the recall parts. To summarize, the penalty for cancelling an appt., because the recall parts were not end , after scheduling the appt., negates the use of the holiday coupon (gift)? Do you look at the longevity of the customer experience and relationship? Do you analyze the data metrics of the car shopping experience in relation to service? I was told that , "They are cracking down on expired coupons." Some holiday gift that was--scrooge.
In closing; I am excited to be one payment away from the balance of my present vehicle and anxious for a new one and with the lack of service at Lia in Enfield; I will take some old advice and shop around for an exceptional customer experience.
Thank you.