ReScore Reviews™ (37)
we are sorry to hear you were unhappy with your recent visit. please give me a call at 860-745-7400 to further discuss this review
we are sorry to hear you were unhappy with your recent visit. we tried to reach out to you this morning but the number we have is no longer in service. can you please give me a call at 860-745-7400 to further discuss this review
Hello thank you for speaking with me regarding your recent visit and this review. I truly appreciate your honesty with me. I look forward to seeing you in the future of your vehicle needs.
In additions as a recipient of numerous Lia Hyundai coupons; I was denied use of a 29.99 oil change special coupon received via a Holiday greetings card from Lia Hynudai, as the expiration date expired on Feb. 2, 2021. My intent was to use the coupon on my scheduled oil change appointment of January 10, 2021 along with the for RECALL posted nationally; however I received a phone call on January 12,2021 in that the recall parts were not in as of yet, so the logical step was to reschedule the oil change upon arrival of the recall parts. To summarize, the penalty for cancelling an appt., because the recall parts were not end , after scheduling the appt., negates the use of the holiday coupon (gift)? Do you look at the longevity of the customer experience and relationship? Do you analyze the data metrics of the car shopping experience in relation to service? I was told that , "They are cracking down on expired coupons." Some holiday gift that was--scrooge.
In closing; I am excited to be one payment away from the balance of my present vehicle and anxious for a new one and with the lack of service at Lia in Enfield; I will take some old advice and shop around for an exceptional customer experience.
we are sorry to hear you were not satisfied with your recent visit. please give me a call at 860-745-7400 to further discuss this bad review
it was good talking to you we look forward to seeing you for your future service needs. i sent you the rescore we had discussed