Overview

Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

608 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 2.666668/5Overall Rating 2.666668/5rating 2.666668rating 2.666668rating 2.666668
Original
Overall Rating 2.26667/5Overall Rating 2.26667/5rating 2.26667rating 2.26667rating 2.26667
88% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
Vernon Rockville, CT
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Service
Have always been satisfied with my service visits.

MC
Michael C.
Suffield, CT
2013 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2018 Category: Service
Terrible Service and Atmosphere
Be prepared to sit and wait for your vehicle even if it’s finished . You are on there time schedule, yours doesn’t matter.
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 07/13/2018

Thank you for taking the time to provide me with feedback about your visit.  I apologize that you had such a bad experience.  I would love the opportunity to speak with you personally and apologize.  I will be contacting you in the near future.  Again, I am sorry for the poor service.

Regards,

Adam Woodill
After Sales Service Manager
860-745-7400

Verified Customer
Enfield, CT
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Quick service .
Quick service
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/29/2018

Thank you for the review!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

Verified Customer
Simsbury, CT
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2018 Category: Service
Sue was great
The other customer service - not so much. Still waiting for a callback on why a piece of car was not reattached after the service and details on warranty.
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/26/2018

Thanks for the feedback Joann!  I apologize for the poor communication.  I will talk to the staff about making sure they pass along messages properly.  Please contact me whenever you have a moment and I will answer whatever questions you may have.  

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

DA
Dorothy A.
Windsor, CT
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Friendly, effiecient. very clean.
honest reliable
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/26/2018

Thanks for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

JS
James S.
Enfield, CT
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Sue Roberts is a great service writer, friendly and professional
This was just a routine oil change.
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/25/2018

Thanks so much for the review!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

RP
Roxann P.
Agawam, MA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Superior Customer service
My car was part of 2013 recall...Staff was super attentive and the communication was fantastic....My car is fixed, and back on the road, driving the car I love. I have supported the Hyundai brand since 2004!!!!
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/22/2018

Thank you so much for the nice review!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

Verified Customer
Springfield, MA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
In for recall issues
Never even moved my car in service area for a hour till I spoke up. Stated they forgot
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/22/2018

Thank you so much for the feedback.  I appreciate the information and allowing me to focus our training.

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

Verified Customer
Springfield, MA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Excellent service
Excellent service
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/12/2018

Thank you for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

Verified Customer
Broad Brook, CT
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Service
Great place to take your car. People are very pleasant
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/12/2018

Thank you for the nice review!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

Verified Customer
Enfield, CT
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
friendly helpful
service is extremely helpful
Griff is best service tech. in the car industry
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/07/2018

Thanks for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

Verified Customer
Somers, CT
2006 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Polite and friendly staff
My service advisor Sue was very polite and friendly. She was always very nice when speaking with me. I recommend Lia.
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/02/2018

Thanks so much for the kind words!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

EW
Elizabeth W.
Somers, CT
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Friendly staff
Fast and courteous service. Friendly staff.
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 06/02/2018

Thank you for the kind review!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

ER
Eduardo Art R.
Simsbury, CT
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
faster service, Jennee is very polite and helpful to any of my concerns
Excellent service. I cannot say something different.. They have a faster service, Jennee is very polite and helpful to any of my concerns
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 05/25/2018

Thank you very much for the kind review.

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

LB
Linda B.
East Longmeadow, MA
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service is quick
Was pleased with the service this time. Work was done quickly and even though just an oil change I was happy to not have to wait an hour or more.
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 05/23/2018

Thank you for the nice review!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

AH
Alexander H.
Windsor, CT
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
hyundai Service
Friendly and professional
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 05/14/2018

Thank you for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

DA
Dorothy A.
Windsor, CT
2016 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Very friendly associates
The business itself is great. Just getting sick of Hyundai car. Sorry
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 05/14/2018

Thanks for the honest feedback Dorothy.  I hope we can earn 5 Stars on your next visit!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

TB
The B.
Enfield, CT
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Always check my car
They always check my car and let me know if anything is wrong
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 05/14/2018

Thank you for the feedback!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

NP
Natalie P.
Agawam, MA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Great customer service
Sue at LIa Hyundai of Enfield has made the process of getting both my cars in for service very easy and was their to help with any problems that came up! She always provides the best customer service and is always thier to help!
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 05/10/2018

Thank you so much for the kind words Natalie!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400

Verified Customer
Chicopee, MA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
The service team
Jose was great!!
ADAM S W., Service Manager from Lia Hyundai of Enfield responded on 05/01/2018

Thank you for the kind review!

Wishing you safe and reliable driving,

Adam Woodill
After Sales Service Manager
860-745-7400