Limerick Auto Body

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

649 Reviews

99% Would Recommend
Latest Review 4 days ago
Review for Limerick Auto Body
Susan S. on 06/10/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Susan said this business had really poor communication with her. She said she had to call the business herself to find out any information that had to do with her vehicle as the business did not keep in contact with her at all. She said she was promised that her vehicle would ready in two months but instead the repairs took an extra three months due to a parts delay. She said overall she wasn't very happy with her experience.
Category: Collision
Service Date: 05/04/2015
Review Created: 06/10/2015
This review was collected via phone interview by Customer Research Inc.
Tom M., General Manager at Limerick Auto Body responded on 06/17/2015

 Unfortunately with some older vehicles (2004 Mitsubishi), parts are not always readily available. The car was originally scheduled for repair on 2/23/2015. We were informed by the dealer the part required (Quarter panel) was backordered from Mitsubishi and was being shipped from Japan. A 90 day window was given to us. We called Susan to advise her of the delay and we would call her again when all the parts were available to reschedule the repair.
Part arrived on 4/16/2015. Called Susan and scheduled repair for 4/22/215. Vehicle was completed and ready on 5/1/2015 and picked up on 5/4/2015.
We did apologize for the part delay but completed the repair in a timely manner (8 days) once parts were recieved.
All information was communicated to the customer as it was recieved regarding the part backorder.