Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 503 Reviews )

ReScore Reviews™ (20)

ReScore
Overall Rating 4.8999975/5Overall Rating 4.8999975/5Overall Rating 4.8999975/5Overall Rating 4.8999975/5rating 4.8999975
Original
Overall Rating 2.35/5Overall Rating 2.35/5rating 2.35rating 2.35rating 2.35
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


SC
Sam C.
Cadiz, KY
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great
Great

JM
James M.
Paducah, KY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Have always had a good experience at Linwood Hyundal
Good place to buy a car.
KEVIN J., Service Manager from Linwood Hyundai responded on 11/06/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

Verified Customer
Murray, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Awesome
Great service. Great employees. Give them raises . Great waiting area for customers.
KEVIN J., Service Manager from Linwood Hyundai responded on 10/30/2019

Thank you for leaving us this excellent review!  As a valued customer, it's always a pleasure having you in our Service Department.  We look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

RM
Russell M.
Calvert City, KY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Fast & Friendly
Linwood service department adhered to my appointment time and completed the services quickly. The staff was friendly, nice waiting area and the cost was less than "quick service" franchises that I have used in the past for other vehicles.
KEVIN J., Service Manager from Linwood Hyundai responded on 10/21/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

JH
Jennifer H.
Paducah, KY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Quick and its fixed
I had 2 issues, covered UK beer warranty. They were very friendly and git me in and out wuickly
KEVIN J., Service Manager from Linwood Hyundai responded on 10/15/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

JD
Joe D.
South Fulton, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2019 Category: Service
👍
Great job as usual!
KEVIN J., Service Manager from Linwood Hyundai responded on 10/09/2019

Thank you for leaving us this great review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

RS
Rose S.
Kuttawa, KY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Ar
The employee who took care of me was professional and honest. There were recommendations on service maintenance. He suggested a few to be done. When reviewing the maintenance log, he noticed that we had one previous service done already and the other service didn’t need to be done because we have additive placed in car when we have oil changed. The service at this dealership cares about their customers and are honest people.
KEVIN J., Service Manager from Linwood Hyundai responded on 10/04/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great weekend!

Kevin Jones
Service Manager
270-444-6901

LP
Lynn P.
Boaz, KY
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Everything is ok
Good overall
KEVIN J., Service Manager from Linwood Hyundai responded on 10/03/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

AG
Albert G.
Mayfield, KY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Service
Every thing was great.
KEVIN J., Service Manager from Linwood Hyundai responded on 10/03/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

Verified Customer
Marion, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2019 Category: Service
Mirror Repair with slight Change
We love Linwood and have bought five cars from this dealership. We have a Sonata and the side mirror on the drivers side had an issue with the motor. It was corrected, but unfortunately, upon replacement the mirror was shattered. This has caused a return trip from out of state and over 90 miles round trip. Accidents happen, and we are confident this was an honest mistake. We will always trade at Linwood and appreciate their staff and service department.
KEVIN J., Service Manager from Linwood Hyundai responded on 10/01/2019

Thank you for taking the time to leave us this great review!  We are glad you understand that this was not intentional, and that we will get you fixed up as soon as possible.  Thanks again, and we hope you have a great week!

Kevin Jones
Service Manager
270-444-6901

VW
Vickie W.
Paducah, KY
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Great service
Always professional, thorough, knowledgeable, and friendly service. Top notch, will continue servicing my vehicle there.
KEVIN J., Service Manager from Linwood Hyundai responded on 09/20/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great weekend!

Kevin Jones
Service Manager
270-444-6901

JF
Jan F.
Eddyville, KY
2007 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Assurances
I hate having the check engine light come on while driving! The service team quickly solved the mystery and order the parts for repairs. Mr Brei. and Mr Mark helped to expedite the repairs! Thanks!
KEVIN J., Service Manager from Linwood Hyundai responded on 09/20/2019

Thank you for leaving us this excellent review!  It's always a pleasure having you in our Service Department, and we are glad to hear everything went as expected.  Have a great weekend!

Kevin Jones
Service Manager
270-444-6901

Verified Customer
Calvert City, KY
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Helpful
Were very nice and did try to help me versus the dealership I bought it from. They performed a recall on the car, and let me know what issues I would need to further repair.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2019 Category: Service
Not covered
Had the car for 4 months and it still wasn't covered with only 80000 miles, I didnt purchase there but still was a Hyundai. Car is getting worked on somewhere else costing me 1300 to fix.
KEVIN J., Service Manager from Linwood Hyundai responded on 09/18/2019

Thank you for taking the time to complete this review.  I apologize that we were not able to get HMA to cover the repairs, but we did try.  However, it was great meeting you, and I hope that if you should need anything in the future that you would not hesitate to give me a call.  Thank you, and I hope you have a great day.

Kevin Jones
Service Manager
270-444-6901
KEVIN J., Service Manager from Linwood Hyundai responded on 09/19/2019

Thank you for accepting and completing the re-score review!  It was great working with you!

Kevin Jones
Service Manager
270-444-6901

Verified Customer
Paducah, KY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Courteous
The team is very courteous and the waiting area is very clean and comfortable.
KEVIN J., Service Manager from Linwood Hyundai responded on 09/18/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

JA
Joseph A.
Gilbertsville, KY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2019 Category: Service
Mix up on appointment time
Long wait for simple oil change
KEVIN J., Service Manager from Linwood Hyundai responded on 09/13/2019

Thank you for taking the time to leave us this great review!  It was a pleasure having you in our Service Department.  Have a great weekend!

Kevin Jones
Service Manager
270-444-6901

SC
Sara C.
Belknap, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Review
It was great
KEVIN J., Service Manager from Linwood Hyundai responded on 09/13/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great weekend!

Kevin Jones
Service Manager
270-444-6901

KF
Karen F.
Almo, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
No hassle service, very professional staff
Very pleased with my first service experience here
KEVIN J., Service Manager from Linwood Hyundai responded on 09/12/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

DV
Diego V.
Murray, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Excellencr
You guys are amazing. Please give them all a raise. Love the nice customers lobby area. The TV's and drinks are a very nice touch
KEVIN J., Service Manager from Linwood Hyundai responded on 09/12/2019

Thank you for leaving us this excellent review!  As one of our valued customers, it's always a pleasure having you in our Service Department.  See you next time!

Kevin Jones
Service Manager
270-444-6901

AL
Alvin L.
Metropolis, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2019 Category: Service
Personal Service
The service is always the best.
KEVIN J., Service Manager from Linwood Hyundai responded on 09/09/2019

Thank you for leaving us this great review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901

KH
Kenneth H.
Paducah, KY
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
great customer service
Fast, efficient, and friendly. What more could you ask for?
Thanks Linwood!
KEVIN J., Service Manager from Linwood Hyundai responded on 09/09/2019

Thank you for leaving us this excellent review!  It was a pleasure having you in our Service Department, and we look forward to seeing you next time.  Have a great day!

Kevin Jones
Service Manager
270-444-6901