Since 2001, Listers Automotive Service has provided motorists in the Palm Bay, FL 32905 area with comprehensive auto repair services that include General Services, Car & Truck Care, Undercar Services, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, Heating and Cooling Services, Electrical Services, Electronic Since 2001, Listers Automotive Service has provided motorists in the Palm Bay, FL 32905 area with comprehensive auto repair services that include General Services, Car & Truck Care, Undercar Services, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services and Towing. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. ...more
Verified Customer
We here at Lister's Automotive regret that you feel this way, please feel free to contact me. Butch Lister
Phone: 321-405-3456
E-mail: ac8aqcall@gmail.com
Feedback on Lister’s garage from service performed on November 30 – December 8, 2015, on my Ford F-150 (clutch components replaced).
On average, I found the service I received from the shop unacceptable in most areas. I considered the service of amateur/shade tree mechanic caliber, especially though in the area of customer service, which was totally lacking. This is very surprising in light of the all the positive reviews I found on the Internet.
Gripes:
(1) The job took 7 times longer than it should have. I called before bringing the truck over and described what I needed done to make sure it was something you could handle comfortably. If you are backed up, you should schedule an appointment when you can get to it so I don’t have to go without my ride all week. If you don’t expect to be able to get to it within 2 days, you should recommend another shop that can do the job. You should try going without your car for a week to get to work; having it out of commission for 5 – 6 days longer than necessary is really intolerable.
(2) I was never called about the status of my truck; I had to do the calling. The only call I did receive, was at 4:40 PM Friday that the truck was finished. So, I went though some trouble to quickly find a ride to get me to the shop before closing. After paying the bill, I was told the truck wasn’t ready; I would have to wait another 3 days for it to be finished.
(3) The price for the repair seemed quite high. By comparison, 4 years ago, I had the same clutch components replaced on a Chevy Silverado in the Cincinnati area (where the cost of living is higher due to state and city income tax). During this servicing, I also had the rear crankshaft seal and the exhaust system replaced from the catalytic converter on back. The bill at that time came to $1100 and it took them only 5 hours to do all the work.
(4) When it came time to pay the $1424 bill at Lister’s, the amount was 11% higher than the $1280 estimate. Considering the excessive amount of time I had to wait for the job to be finished, a fair amount would have been in the $700 range.
(5) When I finally got the truck back, I noticed immediately there was air in the clutch hydraulic system, causing the clutch to disengage just off the floor. I decided to take the truck home at that point to see what else was wrong. When I got it home, I discovered engine grease/dirt on several places on the interior driver’s side of the truck (grease on the arm rest, door, driver’s seat, steering wheel, seatbelt, center console and floor mat). As a result, I spent about 2 hours cleaning up the truck. Fortunately, I have lots of experience cleaning with this type of cleaning and had a detergent made for this application. When I mentioned this to Butch, his response was “Oh??? Sorry about that.” To me, this indicates that no one cares. Real auto service shops cover the seat and floor mat with a disposable covering while in service. The mechanics also wear disposable gloves.
I did appreciate being allowed to come into the service bay while the transmission was out and the rundown on what you found.
I also appreciate having my problems fixed in one day when I brought the truck back in the following day.