Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47
4.5

( 353 Reviews )

ReScore Reviews™ (6)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
89% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Midland, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Oil Change
Dropped my car off for an oil change and in no time was receiving a call that my vehicle was ready for pick up. We always receive great customer service when we come here & it is greatly appreciated.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/18/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

 

Spruill Brandon
Service Manager
432-368-6737

JH
Judith H.
Odessa, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
fast and courteous service
Have always had great service. Never an issue.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/15/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

ES
Eric S.
Odessa, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Very willing and very helpful
Took my vehicle in for an oil change and they made me aware of some recalls and had it fixed
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/14/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

Verified Customer
Monahans, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Did my work quickly
Did the work quickly
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/14/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

KK
Kathryn K.
Midland, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Excellent service
Adonis, the customer service rep, is excellent.
The last 2 times I went in were for warranty problems. He listened to my concerns both times and got my problems fixed right away by himself.
These days it’s hard to find that kind of customer service anywhere but I found it at your dealership with this young man. He’s worth his weight in gold!!
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/13/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

 

Spruill Brandon
Service Manager
432-368-6737

Verified Customer
Odessa, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great service!
Lithia Hyundai of Odessa is an amazing dealership to buy your next used or new vehicle. The awesome staff is always ready to help out customers!
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/11/2019

Thank you so much. If there is ever anything you need just come on in or give us a call. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

BM
Bobby M.
Odessa, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Well
Service people were very friendly
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/08/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

 

Spruill Brandon
Service Manager
432-368-6737

HL
Henry L.
Odessa, TX
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Great service!
Went in for an oil change and basic maintenance. Didn't have to wait very long (I'd scheduled an appointment prior to arrival) and the job was performed quickly and well. Customer service was great as well. Thank you.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/07/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

SB
Suzette B.
Andrews, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
The maintenance department
Always friendly and efficient.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/04/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

GF
Gene F.
Mc Camey, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
The Employees
Everything was great.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/04/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

AV
Angel V.
Odessa, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Great Service
Great service, good communication. Good follow up
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 11/01/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

Verified Customer
Odessa, TX
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Fast and friendly service
Lithia Hyundai in Odessa has been our go to branch. They are positive and very helpful. Every time I have been there either for service or just to look at vehicles, we have always been taken care of. If you need an attentive dealer, talk to Daniel Barajas. He's great.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 10/31/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

MB
Mark B.
Odessa, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Oil Change and Filter Change
They were very busy when I went in, but were still able to work on my car and get me out the door in a timely manner. I'm always impressed with the service at Lithia Hyundia of Odessa.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 10/31/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

NB
Nestor B.
Midland, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Great service
The service and attention to the customer were very good
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 10/31/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737


BG
Biance G.
Midland, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Great Customer Service
I went in to get an oil change & to check on a recall on my car. I was in and out in no time at all which is always a good thing. My Mom & I were having such a great time we wouldn’t have minded staying longer though. The employees are always so easy going & Eric & the Lithia Hyundai crew always take great care of us. Any questions or concerns are explained in detail & or handled promptly without any issues, which always brings such peace of mind. I’ve been to other dealerships & if it doesn’t concern buying a car then your issue or question is a bother. Thankfully I don’t have that problem here.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 10/31/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

GR
Gabriel R.
Odessa, TX
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Excellent service
Quick service vehicle was back to me same day
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 10/31/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

 Spruill Brandon
Service Manager
432-368-6737


JM
Jason M.
Midland, TX
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Good service
Quick and simple
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 10/31/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737


JP
Janet P.
Odessa, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2019 Category: Service
Service
Service took longer than usual, service is always good, the employees are always polite and friendly
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 10/25/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737

GP
Gary P.
Odessa, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/24/2019 Category: Service
So disappointed
Don't come here.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 10/25/2019

Good morning, Im very sorry you didnt get an inspection sheet. Im also very sorry about your buying process. Thank you for coming in for service and if there is anything i can help you with please give me a call. Have a great weekend. 

Spruill Brandon
Service Manager
432-368-6737

FO
Franklin O.
Odessa, TX
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
Oil change time
Timely reminder was sent to me to have the oil changed in my Tucson. It was done rapidly and I lost very little time. Friendly people.
BRANDON S S., Service Manager from Lithia Hyundai of Odessa responded on 10/22/2019

Thank you for coming in for service. If you need anything dont hesitate to call or come in. Have a great day and week. 

Spruill Brandon
Service Manager
432-368-6737