Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

233 Reviews

97% Would Recommend
Latest Review almost 4 years ago

Reviews


NS
Nestor S.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2014 Category: Service
new car Dealer
Best sale and service experience

MP
marcy p.
CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2014 Category: Service
They are not honest!!!!!
This place is dishonest. In Repair shop 5 times without a day in between for a check engine light. They also crashed my car. Well they said small curb. new fender and tire only ? mechanic injured and was taken from vw to a repair facility for 16 days without prior inspection or consent.

RT
Rosa T.
WINNETKA, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2013 Category: Service
Rosa said they did good work on her vehicle. Everyone there is very attentive.
This review was collected via phone interview by Customer Research Inc.

JC
Joel C.
LOS ANGELES, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2013 Category: Service
Joel said he had a persistent brake problem. It seems to be fixed. Jade is very pleasant.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
CHATSWORTH, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2013 Category: Service
John said so far everything seems to be just fine.
This review was collected via phone interview by Customer Research Inc.

SG
Sivanaga G.
CANOGA PARK, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2013 Category: Service
Sivanaga said he was given a promised time of 4 to 5 business days but it ended up being 9 business days due to a parts delay. This inconvenienced him because he was unable to plan accordingly. He suggested this business could better serve him by keeping their promised times.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
TARZANA, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2013 Category: Service
Scott said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

CS
Collin S.
WOODLAND HILLS, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2013 Category: Service
Collin said they are great and they stand by their work. They are proactive and Jay was great.
This review was collected via phone interview by Customer Research Inc.

JN
John N.
NORTHRIDGE, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2013 Category: Service
John said they did a fine job.
This review was collected via phone interview by Customer Research Inc.

TS
Tunny S.
WOODLAND HILLS, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2013 Category: Service
Tunny said this business did a good job. She will definitely recommend this business for service. She is currently considering a new vehicle but is not sure on the make or model.
This review was collected via phone interview by Customer Research Inc.

RK
Robert K.
SHERMAN OAKS, CA
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2013 Category: Service
Robert said he brought his vehicle in because the air conditioning is broken. He picked up his vehicle the next day and was told there is nothing wrong with it.The facility told him they tested it and it is fine. He tried it on his way home and found it was actually still broken. So he doesn't know if it just started working for the facility right when they tested it or what.
This review was collected via phone interview by Customer Research Inc.

EZ
Erica Z.
WESTLAKE VILLAGE, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2013 Category: Service
Erica said she would like the business to offer loaner vehicles during service.
This review was collected via phone interview by Customer Research Inc.

SH
Samira H.
SANTA CLARITA, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2013 Category: Service
Samira said it took 3 weeks for her vehicle to be completed because they had to order a part from Germany. She was not given a promised date. She was not happy with the communication because she received no calls about her vehicle and she had to contact them. When she called to ask about her vehicle she was informed it was ready. .
This review was collected via phone interview by Customer Research Inc.

CA
Cynthia A.
AGOURA HILLS, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2013 Category: Service
Cynthia said this service visit was easy.
This review was collected via phone interview by Customer Research Inc.

ML
Marcelo L.
NORTHRIDGE, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2013 Category: Service
Marcelo said they are friendly and treat him great. They make him feel comfortable. He really likes the shuttle service they offer, if the customer does not want to wait for their vehicle inside the business. His service advisor, Steve, explained everything to him and called him ahead of time when his vehicle was ready. The service advisor also saved him money by explaining the warranty to him. He only had to pay the deductible. His vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

JG
Jose G.
WINNETKA, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2013 Category: Service
Jose said everything was fine and he does not have any complaints.
This review was collected via phone interview by Customer Research Inc.

MG
Mary G.
TARZANA, CA
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2013 Category: Service
Mary said this business treated her poorly and would not fix her vehicle until it was out of warranty. They were disrespectful and used foul language. She has been trying to get a valve on her vehicle replaced for the past three years but they would not do it until this visit. Her transmission was damaged even though her vehicle only has 60,000 miles on it. She was told it would be a $6,000 repair because it was not in warranty. Her son presented them the documentation that proved this valve was faulty and should have been replaced but instead of looking at it they threatened to punch him in the face. They covered the passenger's seat in oil and stole all of the documents about her vehicle. She has purchased 12 vehicles total from them and has always had these problems. She is going to take legal action against them because of reasons stated. She suggested they should fix vehicles when they need it, be polite and treat their customers with respect.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
WOODLAND HILLS, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2013 Category: Service
Jeff said the service was good and fast. The business replaced his front headlight at no extra cost. He said the business is doing a great job.
This review was collected via phone interview by Customer Research Inc.

MD
Melody D.
ENCINO, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2013 Category: Service
Melody said the service has always been nice. All the employees are good, especially Jade. She is happy with the service.
This review was collected via phone interview by Customer Research Inc.

RH
Rhonda H.
WEST HILLS, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2013 Category: Service
Rhonda said her front driver side CV boot was supposed to be repaired when she came to the business last November. The business did not hassle her about fixing her vehicle when she came in, which she really appreciates.
This review was collected via phone interview by Customer Research Inc.