Hi Carl,

Thank you for such a nice review. We appreciate your business and are always here to assist you in all your DMV needs. You are welcome to come see us for service also. Look forward to seeing you again.

Have a great summer.

Bob Hafenstine
Service Manager
Local Heroes Auto Service
707.763.2909
bob@localheroesauto.com
www.localheroesauto.com

Hi David,
 
Thank you very much for responding to our independent survey we ask every one of our customers to do.  First off, I will be looking into why your smog took so long on your 2006 Ford Ranger, as it was just a DAD Smog done on one of our Smog computers and not requiring an actual Smog DYNO test, which those take longer.  Yours should have been completed in 30-45 minutes at most if you had an appointment. 
 
Secondly, we sincerely appreciate the feedback on the facility concerns you noted and have been in active discussion recently of addressing exactly what you noted and we are planning on our next round of facility improvements soon at our location there.  I am also following up with a separate email detailing a little more of those plans with you.  We have gone through some large customer growth at our shop there since you last visited in 2016 and although it's not an excuse, it does seem we need to execute faster on keeping up with the growth and is why we appreciate any and all feedback from our valued customers like you.
 
I also saw another vehicle in your customer file and if that is still active I want to update the information as that may also need a smog in the future based on the year I see.
 
Hope you are enjoying summer so far and we do value your business and input.
 
Regards,
 
Mike - CFO
Corp Phone 7077651975
mike@localheroesauto.com
www.localheroesauto.com

Hi Camille,

I please to hear your vehicle is running great and gas mileage has improved. Thank you for taking the time to review your visit with us and we appreciate that you will refer our shop to friends and family.Please feel free to come by anytime you need service.

Have a great summer ☺

Hi Ann,

Thank you for an amazing review. We appreciate the business you give us and we will do everything in our power to take care of you even on a busy Saturday. I hope both of your vehicles are running great.

Have a great summer ☺

Hi Margarita,

Thank you very much for the great review. It was very nice to meet you. We appreciate your loyalty though out the years and we take great pleasure in keeping your vehicle reliable and running safe.

Thank youagain for your business ☺

Bob HafenstineGM -
Local Heroes Auto Service707.763.2909
Bob@localheroesauto.com
service@localheroesauto.com
www.localheroesauto.com

Hi George,

Thank you for such a very nice review. We appreciate that you bring both of our vehicle here for smog. Any time you need anything service repairs or smog we are here for you. 

 Thank you for choosing Local Heroes Auto Service!

 Bob Hafenstine
Service Manager

Local Heroes Auto Service

707.763.2909
bob@localheroesauto.com
www.localheroesauto.com

Hi Jim,

Wow thank you so much for such a very nice review.  Local Heroes is a company that stands for its name and integrity. It shows that customers like you, appreciate the service we provide! We can’t thank you enough for your business and the opportunity to service your vehicle.

Have a great day ☺


Bob Hafenstine

Hi Thomas,

Thank you so much for taking the time out to review your service with us. We appreciate your business and were so happy to assist with your smog. Again thank you for being a loyal customer.

Have a great summer ☺

Hi Maggie,

It was our please to be of service to you. Thank you for allowing us to take care of your Toyota  RAV 4. I hope all is well and look forward to seeing you again. 

Thank you for being our customer!!!

Hi Brenda,

Thank you for sharing you experience ! It is so wonderful to know that our customer are so happy and treated with kindness and compassion. Thank you for being a customer and we look forward to seeing you again. 

Have a great day ☺

Bob Hafenstine

Hi Alicia,

Thank you so much for the kind words. Deb is such a great asset to our buisness along with the rest of the crew . My team works very hard to provide the best customer service there is to offer. I look foward to seeing you again. 

Your the best!!

I appreciate taking time from your day to offer some feedback on your visit here at Local Heroes Auto.  I certainly do my best to get our customers vehicles out in a timely matter and in your case it took a little longer than expected. We appreciate your business and hope you give us the opportunity to WOW you on your next visit.

Have a great day!!!

Bob Hafenstine

Great review!!!  Thank you for giving us the opportunity to serve you and your Ford Focus , it was truly our pleasure.  We do our best to stand out not only with the customer service we offer but, with the skills our technicians. Thank you for alowing us to maintain your trust and striving to earn the Local Heroes name.

Thank you for taking the time to offer your recommendation and share your experience with us here at Local Heroes Auto. We will alway take the time to ensure we are making all the right recommendations to our customers.  If there is anything else we can do for you in the future, we look forward to working with you again to keep you on the road 

 

Hi Rose,

Thank you so much for the kind words. We appreciate your loyalty as a customer and look forward to seeing you in the future. 

Have a great summer!!

Hi Ryan,

Thank you so much for the awesome review. We all at Local Heroes try to go the extra mile to help our customer out even the owner Fred. We were so happy to have helped you. Hope the Ford is running great ☺.

Thank you very much for your business!!

Hi Stephen,

Thank you for taking the time from your day to provide a recommendation of our shop.  We appreciate your business and look forward to working with you again.

Hi,

Thank you for the review based on your experience. We apologize that your visit took a little longer than expected as we do our very best to get you in and out as quickly as possible. We appreciate you as a customer and your business. The feedback really helps us work on these issues.

Have a great day ☺