Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

332 Reviews

97% Would Recommend
Latest Review 23 days ago

Reviews


KD
Kyle D.
Highland Falls, NY
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Kyle said when he asked for the work to be done quickly, they were able to do that. Pete treated and spoke with him very well when he called in regarding the vehicle. He was very helpful.
This review was collected via phone interview by Customer Research Inc.

AS
Anna S.
Monroe, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/14/2018
Bad people
This company run by Anthony who is a manager has another business on the side which is towing
When my husbands car broker yesterday in Monroe NY he called 911 for the assistance. Mr Anthony shows up to assist to tow the car. Since I am in Fl I called local towing services to see who can come and for how much. I found a company for $175
Well Monroe Loyal Tites and Auto charged us $375 and told us it’s more money because the police called them. Does that mean that you your car breaks you have to pay more because some local thief is on the list of towing services with 911??
I told him that my hub is on disability and that I found another towing for $175 he said I can’t use another company and that his charge is higher because the police called him and that was his excuse
Greedy bustards! People be aware!

HG
Honora G.
Washingtonville, NY
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Honora said the staff were very courteous and they got back to her about the vehicle quickly. The business provided reasonable prices and were overall delightful to deal with.
This review was collected via phone interview by Customer Research Inc.

JM
Jesse M.
Greenwood Lake, NY
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Jesse said that the facility is good, they answered all of his questions and worked hard to return his vehicle in a timely manner. The staff really care about what they're doing.
This review was collected via phone interview by Customer Research Inc.

VB
Ven B.
Monroe, NY
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Ven said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

AR
Adam R.
Newburgh, NY
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Adam said the business had quick and efficient service.
This review was collected via phone interview by Customer Research Inc.

RF
Rick F.
Monroe, NY
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Rick said he liked the customer service from Pete and also the honesty of the business.
This review was collected via phone interview by Customer Research Inc.

MG
Mary G.
Lakeville, MN
Mazda MPV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Mary said the employees were in constant contact the whole time they were fixing the radiator and getting the right connectors for the vehicle. The price was reasonable.
This review was collected via phone interview by Customer Research Inc.

MK
Michael K.
Harriman, NY
Toyota MR2 Spyder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Always fair and honest service
I bring all 4 of our cars to Loyal. They are always very fair and honest and also very accomodating with the appointments.

SS
Stephen S.
Monroe, NY
Dodge Caliber
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Oil Change & Inspection
the staff was very courteous and called me as soon as my vehicle was ready.

PB
Peter B.
Saddle River, NJ
Lexus ES 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Peter said the staff were kind enough to get him in early for service and they did a good job.
This review was collected via phone interview by Customer Research Inc.

MA
Mohammad A.
Harriman, NY
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Mohammad said the staff performed good repairs on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DG
David G.
Monroe, NY
Chevrolet Equinox
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2018
Good service, but long wait
I usually have a very good experience with Loyal. But I had to wait over two hours for a scheduled inspection. The staff is always so pleasant though, so it’s hard to be angry with them.

SL
Stanley L.
Washingtonville, NY
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Stanley said he was very happy with the service.
This review was collected via phone interview by Customer Research Inc.

AM
Ana M.
Chester, NY
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Spoke with Keith. He said his wife went in and was told the mechanic would have to work on her vehicle another day. However, the next day he remembered her so he took her in right away.
This review was collected via phone interview by Customer Research Inc.

SS
Samantha S.
Monroe, NY
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
Samantha said her vehicle has been louder when she drives after the tire rotation. The staff were nice and got the job done in the time they said they were going to.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Monroe, NY
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Excellent services good customer service
My wife an I been dealing with loyal since we moved here 9 years ago . And we haven't been disappointed each. and every time.

KM
Ken M.
Central Valley, NY
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Ken said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

JO
John O.
Monroe, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Spoke with Kathleen. She said they are very nice and timely. She has used them for years. She's very loyal to this business.
This review was collected via phone interview by Customer Research Inc.

AH
Anthony H.
Monroe, NY
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Anthony said they know his name when he walks into the facility. They do fast work.
This review was collected via phone interview by Customer Research Inc.

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