Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

324 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


MK
Michael K.
Harriman, NY
Toyota MR2 Spyder
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Always fair and honest service
I bring all 4 of our cars to Loyal. They are always very fair and honest and also very accomodating with the appointments.

SS
Stephen S.
Monroe, NY
Dodge Caliber
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Oil Change & Inspection
the staff was very courteous and called me as soon as my vehicle was ready.

PB
Peter B.
Saddle River, NJ
Lexus ES 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Peter said the staff were kind enough to get him in early for service and they did a good job.
This review was collected via phone interview by Customer Research Inc.

MA
Mohammad A.
Harriman, NY
Lexus IS 250
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Mohammad said the staff performed good repairs on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DG
David G.
Monroe, NY
Chevrolet Equinox
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2018
Good service, but long wait
I usually have a very good experience with Loyal. But I had to wait over two hours for a scheduled inspection. The staff is always so pleasant though, so it’s hard to be angry with them.

SL
Stanley L.
Washingtonville, NY
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Stanley said he was very happy with the service.
This review was collected via phone interview by Customer Research Inc.

AM
Ana M.
Chester, NY
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Spoke with Keith. He said his wife went in and was told the mechanic would have to work on her vehicle another day. However, the next day he remembered her so he took her in right away.
This review was collected via phone interview by Customer Research Inc.

SS
Samantha S.
Monroe, NY
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
Samantha said her vehicle has been louder when she drives after the tire rotation. The staff were nice and got the job done in the time they said they were going to.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Monroe, NY
Kia Sorento
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Excellent services good customer service
My wife an I been dealing with loyal since we moved here 9 years ago . And we haven't been disappointed each. and every time.

KM
Ken M.
Central Valley, NY
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Ken said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

JO
John O.
Monroe, NY
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Spoke with Kathleen. She said they are very nice and timely. She has used them for years. She's very loyal to this business.
This review was collected via phone interview by Customer Research Inc.

AH
Anthony H.
Monroe, NY
Subaru Impreza Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Anthony said they know his name when he walks into the facility. They do fast work.
This review was collected via phone interview by Customer Research Inc.

CM
Courtney M.
Harriman, NY
Jeep Patriot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Courtney said they did a great job.
This review was collected via phone interview by Customer Research Inc.

SS
Stephen S.
Monroe, NY
Nissan Pathfinder
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Service of vehicle
I just want to say they do a great job servicing my vehicles and are very honest about their work. Pete is the best.

AC
Andrew C.
Tuxedo Park, NY
Mercury Mountaineer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Andrew said the employees were prompt.
This review was collected via phone interview by Customer Research Inc.

JR
Jesus R.
Fort Montgomery, NY
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Jesus said the employees were understanding, helpful, and quick.
This review was collected via phone interview by Customer Research Inc.

CW
Cha W.
Tuxedo Park, NY
Honda Civic Sdn
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Cha said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AP
Alisa P.
Highland Mills, NY
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Alisa said the employees provided great customer service. They fit her vehicle in. They got the job done. They provided great service.
This review was collected via phone interview by Customer Research Inc.

KD
Kieran D.
Brooklyn, NY
Honda S2000
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Kieran said everything was done in a professional manner and they have very fast service.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Newfoundland, NJ
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
David said the service was pretty good, fast and friendly.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 324 in total