Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

415 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


MK
MIKE,VELMA K.
Saint Clr Shores, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Service
Courteous, communicate vehicle issues well.

JS
JAY S.
Harper Woods, MI
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Outstanding service as always!
Exhaust system replaced: As always, good-faith estimate provided up front. Then, after vehicle dropped off at shop, I was called with a description of the work needed. And, as always, I am then able to authorize the recommended work before it is begun.
The repair was professionally performed, on time, and under the estimated price.
Owner Bill and his staff consistently treat me with care and respect.
I would take my vehicle nowhere else.

RF
ROB/VICKIE F.
Grosse Pointe Woods, MI
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
oil change and tire rotation
Prompt, polite, and Productive...

Verified Customer
Detroit, MI
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018
With no appointment
Went in with a tire that was constantly loosing air. They found the problem and fixed it.

CS
CRAIG S.
Marysville, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Quick service
I was in and out in about 20 minutes for a tire rotation.

MZ
MARGARET Z.
Saint Clr Shores, MI
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Great Service As Always
Walking to my car in the driveway I noticed a low back tire. Drove over to Mack Alger Firestone to have it checked out. Turned out it was going bad and fortunately for me they had a replacement in stock. Was told it would be about 3 hours before they could get to it. Walked home and they called me when it was ready. Pleased that it was taken care of in such a short period of time!

CT
CINDY T.
Grosse Pointe Woods, MI
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Great Service
Thanks to the Mack Alger Firestone team who makes us feel like family.

RJ
ROSANNE J.
Grosse Pointe Woods, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Great experience
Steve was very kind and friendly and kept to the time frame he quoted. I will be going there again and again!

Verified Customer
Clinton Township, MI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Great job every time, very nice employees!
Friendly, professional employees and always a great job is done on my vehicle. My vehicle is always serviced in a timely manner. Thank you!

PJ
PAT J.
Saint Clr Shores, MI
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Friendly Service
Bill and Steve Great and always make my visit very enjoyable.

RA
RON A.
Selfridge, MI
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Quality Service
Always first class service, timely and cost effective. The PREMIER auto repair facility in this area for many years. Bill and his staff are first class in every way!!

TM
TROY M.
Harper Woods, MI
Chrysler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Very professional
Very kind and professional people quick service

TB
TOM B.
Harper Woods, MI
Ram 2500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2018
Oil change
After the oil change the dash message still says oil change required. Guess they forgot to reset it.

CT
CINDY T.
Grosse Pointe Woods, MI
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018
Oil Change
Just my regular routine oil change. But it is always a pleasure working with Steve knowing the work will always be done right and the Mack Alger team always appreciates my business.

MA
MICHAEL A.
Grosse Pointe Woods, MI
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Friendly, Fair, Honest
Great working with these local guys it’s no wonder that their lot is always full with customers when you provide great service

MS
MARGARET S.
Grosse Pointe Woods, MI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Terrific place
You’re always greeted with a smile at Mack Alger Firestone. As you explain your car’s problems, you are never talked down to or made to feel “car inferior.” The service is fast, priced fairly, and you can be assured that your car will be running safely on the road again.

Verified Customer
Grosse Pointe Woods, MI
Buick Verano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Friendly and efficient service
I went there around 4 pm and they were able to fit me in for an oil change and to fix my tire. I was very appreciative of that. Service was very friendly.

CD
CHARLENE D.
Detroit, MI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
everyone is so friendly
very professional, we always get our tires here, very quick service

CT
CINDY T.
Grosse Pointe Woods, MI
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
Recent Visit
Bill and his team always make us feel like family. Great service at fair prices.

MS
MARGARET S.
Grosse Pointe Woods, MI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Friendly, Reliable Service
You’re always greeted with a smile and a friendly greeting. Service is fast and reliable. You are told what needs to be done and the cost to do it before any work begins. Excellent service.