ReScore Reviews™ (10)
It was a pleasure to speak with you and we appreciate all the kind words regarding Laura's service. I am glad we cleared up the confusion regarding the survey and communicating with Hyundai regarding the campaign. Please feel free to contact me with any future questions or concerns. We appreciate your business!Bob Jacinto
It should be mentioned that none of this is the fault of or result of the service advisers, whose service and friendliness was great as usual. Hopefully the guy changing the oil improves his attention to detail.
Thank you for bringing your concerns to our attention. We are taking remedial training steps with the technician to prevent further recurrence of this poor perfomance. Again, thank you for your input so that we can rectify these issues immediately. We, also, appreciate your acknowledgement of the service provided by our Service Advsior Team.
I wanted to personally apologize for any miscommunication on the license plate frames. We strive for a 5 star customer experience and obviously fell short this time. I'm glad everyone you dealt was nice and you enjoyed the overall experience. We really appreciate the feedback as we do take it constructively. I tried to reach you by phone as we do want to hopefully make this up to you and learn more. Please call me at your convenience, my direct line is 707-535-1124
Jeff (JD) Dantzler