Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

146 Reviews

99% Would Recommend
Latest Review 12 days ago

Reviews


JM
Julio M.
New York
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Julio said he had a good experience and has been a customer for a few years.
This review was collected via phone interview by Customer Research Inc.

PY
Peter Y.
New York
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Peter said the service was terrific. The employees called and kept him informed with what the were doing. The work was done on time.
This review was collected via phone interview by Customer Research Inc.

RK
Ryo K.
Brooklyn, NY
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Ryo said the service was amazing.
This review was collected via phone interview by Customer Research Inc.

PM
Pedro M.
New York
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Pedro said he has used this business for a long time. He believes what they said and appreciates what they did for him. Mario was real nice.
This review was collected via phone interview by Customer Research Inc.

AA
Abraham A.
Brooklyn, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Abraham said they always look out for him. He said they do quality work and he trusts them.
This review was collected via phone interview by Customer Research Inc.

LE
Leroy E.
New York
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Leroy said the business was near his home and he used to only come to this facility for inspections, but now he comes with any problems his vehicle has. He mentioned that the staff does a complete, thorough job and it even sends him a text when they haven't seen him in awhile, just to make sure he's okay. He stated he feels that is very personable.
This review was collected via phone interview by Customer Research Inc.

AA
Abraham A.
Brooklyn, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Abraham said they always look out for him. He said they do quality work and he trusts them.
This review was collected via phone interview by Customer Research Inc.

JK
Jaye K.
Brooklyn, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
Amazing service! Always very helpful and respectful!
Mario and his team are the best! And even go above and beyond what is needed! I would recommend them to anyone who’s looking for an honest, respectful mechanic!

AF
Ari C F.
Brooklyn, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Friendly, reliable, trustworthy
Mario is super steady. Feel very comfortable knowing he’s in charge of our car. Highly recommend.

BT
Bill T.
Brooklyn, NY
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Bill said he likes Mario, he is honest and he never had to bring his vehicle back for the same issue. He provides really good work, and his prices are fair.
This review was collected via phone interview by Customer Research Inc.

NJ
Nathan J.
New York
Dodge Ram Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Nathan said the service provided by this business was great.
This review was collected via phone interview by Customer Research Inc.

CQ
Christa Q.
Brooklyn, NY
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Christa said that the place and Mario always takes care of her and her vehicle, and he gives her a fair price. She added she has been going there for maybe 12 years.
This review was collected via phone interview by Customer Research Inc.

MT
Monique T.
New York, NY
Mitsubishi Galant
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/02/2019 Category: Service
Monique said she has gone back and forth with this business for different services and she never feels appreciated as a customer. Even a small gesture of good morning or a smile would make things better. She stated she spoke with Mario's brother and he made her feel even more under appreciated. She was shown a hole a in a pipe and wanted to address it with them and get or give specific details, and he was loudly over-talking her and was very rude to her. She needed the work, otherwise she would have left. She told Mario about the interaction between her and his brother and he dismissed her like a child telling her to go inside and have a seat. He was not looking her eye to eye , he just dismissed her when speaking. She had to go back and she stated the fact she went back after that she deserved to be treated kindly by the staff. She was told it would take 3 hours to do the work, it took one hour, and it was over $200. They grabbed a piece laying on the ground of the facility and she mentioned she thinks it was just a scrap piece they had laying around and that they charged her for $200 for the labor. She will make sure the repair was done correctly and what she wanted done was done, otherwise they will have to be accountable for it.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Brooklyn, NY
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
John said he has used this business for a few years. The staff are honest, they solved the problem, and the price was good.
This review was collected via phone interview by Customer Research Inc.

TS
Tony S.
New York
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Tony said he has used this business over 30 years. He is taken care of right way. There has never been a problem. They are the best.
This review was collected via phone interview by Customer Research Inc.

MJ
Mike J.
New York
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Mike said he was happy with the service at the business.
This review was collected via phone interview by Customer Research Inc.

WP
William P.
Brooklyn, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
William said his experience with the business was very good, excellent. He stated he is very thankful for Mario and his team.
This review was collected via phone interview by Customer Research Inc.

LS
Linda S.
Brooklyn, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019
Friendly service
Good service with timely updates.

WT
Winston T.
Huntington Station, NY
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Winston said his experience is always easy. They get him in and out with no hassle.
This review was collected via phone interview by Customer Research Inc.

MK
Masahiko K.
Brooklyn, NY
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Mario's Auto
Thank you for your good job.