Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1770 Reviews

ReScore Reviews™ (57)

ReScore
Overall Rating 4.5438625/5Overall Rating 4.5438625/5Overall Rating 4.5438625/5Overall Rating 4.5438625/5rating 4.5438625
Original
Overall Rating 1.87719/5rating 1.87719rating 1.87719rating 1.87719rating 1.87719
95% Would Recommend
100% Business Response
Latest Review 26 minutes ago

Reviews


LR
Lisa R.
Hagerstown, MD
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Above and beyond
The service dept staff went above and beyond our needs. Fast, efficient and accommodating. Very pleasant staff!

Verified Customer
Frederick, MD
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Great service
Great customer service
DONALD S. from Massey Hyundai responded on 08/18/2018

thank you for your 5 star review


TR
Tammy R.
Hagerstown, MD
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Great customer service
From the moment I walked in, until I left, everyone was so friendly, I had my grandson with me, and the receptionist directed us to the playroom. I was treated with respect, my questions answered. Great service all around
MATTHEW W. from Massey Hyundai responded on 08/17/2018

Thank you for the 5 star review.


SB
Stephen B.
Hagerstown, MD
2012 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
tires
fixed issue
MATTHEW W. from Massey Hyundai responded on 08/16/2018

Thank you for the 4 star review.


FS
Frances S.
Fayetteville, PA
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Knowledge
Service employee listened to all of my concerns and answered all my questions. Car issues were fixed properly. I was informed on what car maintenance is needed on future visits.
MATTHEW W. from Massey Hyundai responded on 08/16/2018

Thank you for the 5 star review.


Verified Customer
Hedgesville, WV
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
My review
Everything great. They always take great care and are extremely responsive.

Thanks!
MATTHEW W. from Massey Hyundai responded on 08/15/2018

Thank you for the 5 star review.


Verified Customer
Baltimore, MD
2018 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/15/2018 Category: Service
2nd visit - 7 hours - still no fix
Unsatisfied with service.
MATTHEW W. from Massey Hyundai responded on 08/15/2018

Thank you for your review. I will be reaching out to you for further information.


Verified Customer
Boonsboro, MD
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Excellent Customer Service
The over all customer service is exceptional! I've had my Hyundai for 3 1/2 yrs now, and Randy & the guys in the service dept. have taken great care of me & my vehicle!!
MATTHEW W. from Massey Hyundai responded on 08/15/2018

Thank you for the 5 star review. 


LB
Larry B.
Hagerstown, MD
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Routine maintenance
Excellent service and was completed in a timely manner.
MATTHEW W. from Massey Hyundai responded on 08/15/2018

Thank you for the 5 star review.


SH
Shelby H.
Hagerstown, MD
2010 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Loved this place!
I had my car inspected at a gas station that tried to tell me the car I had just purchased needed $1300 worth of work. I took my car to this hyundai dealership for a second opinion, and ended up saving about a grand. They even fixed it the same day and it was done very quickly. I will definitely be returning.
MATTHEW W. from Massey Hyundai responded on 08/15/2018

Thank you for the 5 star review.


BH
Barri H.
Hagerstown, MD
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Top Notch
This is my second Hyundai and Third Year of using their services. I have always been treated like VIP. Even the customers are great to be around while we wait. When the waiting room is more like friends getting together, then you know that Massey Hyundai must be doing something right!
MATTHEW W. from Massey Hyundai responded on 08/15/2018

Thank you for all the kind words. Please visit our us on the web at www.masseyauto.com for special savings in each department.


Verified Customer
Fayetteville, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent service!
5 star service as always!
MATTHEW W. from Massey Hyundai responded on 08/15/2018

Thank you for the 5 star review.


JP
Juanita P.
Martinsburg, WV
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
They are the best
As of recently it's been impossible to get a same day or next day appointment. I showed up on 8/9 and Randy helped me to get one of the last appointments for the day on Saturday. Apart from expeditiously completing my oil change and tire rotation, he was pleasant, professional and helpful.
I refuse to take my car anywhere else but Massey!
MATTHEW W. from Massey Hyundai responded on 08/14/2018

Thank you for the 5 star review.


CG
Christopher G.
Martinsburg, WV
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Consistently great service
I've been using Massey Hyundai for several years and the service has maintained a high standard. The work to be performed is discussed clearly beforehand with pricing and any changes that are discovered along the way are explained thoroughly. Very happy with the work performed here as well as the excellent professionals who staff the service department.
MATTHEW W. from Massey Hyundai responded on 08/14/2018

Thank you for the 5 star review.


Verified Customer
Inwood, WV
2018 Hyundai Kona
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Good
Excellent
MATTHEW W. from Massey Hyundai responded on 08/14/2018

Thank you for the 4 star review.


MC
Michael C.
Hagerstown, MD
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great staff friendly , curtious , non pushy
Service was performed on schedule. Great job. Everything that was requested was completed in a timely manor.
MATTHEW W. from Massey Hyundai responded on 08/14/2018

Thank you for the 5 star review.


EH
Ethna H.
Boonsboro, MD
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Recent visit
Very friendly and helpful
MATTHEW W. from Massey Hyundai responded on 08/13/2018

Thank you for the 5  star review.


MD
Madeline D.
Hagerstown, MD
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Convenient
Friendly,fast,courteous
MATTHEW W. from Massey Hyundai responded on 08/13/2018

Thank you for the 5 star review.


Verified Customer
Boonsboro, MD
2017 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Service check
I went for service check.
MATTHEW W. from Massey Hyundai responded on 08/13/2018

Thank you for the 4 star review.


SL
Susan L.
Frostburg, MD
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Massey Hyundai
They provided me with exceptional service when Thomas in Cumberland was nothing more than a huge disappointment
DONALD S. from Massey Hyundai responded on 08/11/2018

Thank you for the 5 star review!!!!