Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

2254 Reviews

ReScore Reviewsβ„’ (74)

ReScore
Overall Rating 4.6081065/5Overall Rating 4.6081065/5Overall Rating 4.6081065/5Overall Rating 4.6081065/5rating 4.6081065
Original
Overall Rating 1.94595/5rating 1.94595rating 1.94595rating 1.94595rating 1.94595
95% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


RW
Robert W.
Falling Waters, WV
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service
Ok
MATTHEW W. from Massey Hyundai responded on 04/19/2019

Thank you for the 5 star review.


JW
John W.
Kearneysville, WV
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Service call
Excellent service. Provided loaner car. Very polite. Unfortunately it is over 30 miles away from where I live.
MATTHEW W. from Massey Hyundai responded on 04/18/2019

Thank you for the 5 star review.


DM
David M.
Winchester, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great job
Very happy with it.
David McNeal
MATTHEW W. from Massey Hyundai responded on 04/17/2019

Thank you for the 5 star review.


MS
Michaela S.
Frederick, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great Service
Always keep appointment on time and done right! thank you
MATTHEW W. from Massey Hyundai responded on 04/18/2019

Thank you for the 5 star review.


JT
Jose T.
Falling Waters, WV
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
My new Sonata hybrid
The best
MATTHEW W. from Massey Hyundai responded on 04/17/2019

Thank you for the 5 star review.


ER
Edward R.
Falling Waters, WV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Nice waiting room
Staff courteous helpful
MATTHEW W. from Massey Hyundai responded on 04/17/2019

Thank you for the 5 star review.


CK
Christopher K.
Falling Waters, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Excellent service
Had the transmission flushed & oil changed. Thanks April for your help & getting me in on a short notice! The boys got some competition over there now! Watch out Randy & Donnie.
MATTHEW W. from Massey Hyundai responded on 04/16/2019

Thank you for the 5 star review.


MR
Maria R.
Mount Rainier, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Massey Hyudai - service dept
Everthing was excellent, truly the best, Due to circumstances, I have missed coming to your store for service.. Randy was most helpful . Thank you for having a great staff.
MATTHEW W. from Massey Hyundai responded on 04/15/2019

Thank you for the 5 star review.


Verified Customer
Maugansville, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Warranty free then the $ goes
Had warranty work done. Spent an additional amount on needed service. Will finish rest in a few weeks.
MATTHEW W. from Massey Hyundai responded on 04/15/2019

Thank you for the 5 star review.


DK
Dirk K.
Falling Waters, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Fair honest service.
Fair prices and the best service. Matt the service manager is always available to help, answer questions with honest answers, and keep the process moving. Service writers are friendly and know who you are. Always satisfied.
MATTHEW W. from Massey Hyundai responded on 04/15/2019

Thank you for the 5 star review.


EM
Edwin M.
Williamsport, MD
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Service
Randy is always very helpful and friendly. He is awesome.
MATTHEW W. from Massey Hyundai responded on 04/15/2019

Thank you for the 5 star review.


MM
Martha M.
Martinsburg, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
So eager to meet all your needs
So personable and always ready to make sure all is in great working order when you pick up your vehicle
MATTHEW W. from Massey Hyundai responded on 04/12/2019

Thank you for the 5 star review.


Verified Customer
Hagerstown, MD
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Prompt and courteous
I made an appointment for my Elantra and when I brought it in the staff helped me immediately and was quick to get my repair done.
MATTHEW W. from Massey Hyundai responded on 04/12/2019

Thank you for the 5 star review.


Verified Customer
Martinsburg, WV
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
πŸ‘πŸ‘πŸ‘
πŸ‘πŸ‘πŸ‘πŸ‘
MATTHEW W. from Massey Hyundai responded on 04/12/2019

Thank you for the 5 star review


OL
Oleksandra L.
Chambersburg, PA
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great Service
Great Service as always!!!!
MATTHEW W. from Massey Hyundai responded on 04/12/2019

Thank you for the 5 star review.


KK
Katelin K.
Clear Spring, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Perfect.
Everyone is so personable, friendly and professional. I’ve been going to Massey for years and every time they do it right the first time. No complaints. 😊
MATTHEW W. from Massey Hyundai responded on 04/12/2019

Thank you for the 5 star review.


GF
Gerald F.
Hagerstown, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Recall service
Got a notice of a required software update and it was about time to get service, tire rotation, oil change anyway. Scheduled the appointment easily online and requested valet service to take me and my wife to Valley Mall to shop while the car was being serviced. Worked out perfectly and the work was done in record time. Called for P/U and voila. Killed 2 birds with one stone.
MATTHEW W. from Massey Hyundai responded on 04/11/2019

Thank you for the 5 star review.


Verified Customer
Frederick, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Quality Service
Great staff and timely service. Have been returning for a few years and make the 35 minute travel past several other Hyundai service stations
MATTHEW W. from Massey Hyundai responded on 04/11/2019

Thank you for the 5 star review.


MN
Marie N.
Falling Waters, WV
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Mrs
EXCELLENT
MATTHEW W. from Massey Hyundai responded on 04/10/2019

Thank you for the 5 star review.


Verified Customer
Hedgesville, WV
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Hyundai
Ive been taking my 2017 Hyundai Accent to Massey Hyundai since I bought it from there in 2017. The staff is always so friendly, welcoming and informative.
MATTHEW W. from Massey Hyundai responded on 04/09/2019

Thank you for the 5 star review.