Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1917 Reviews

ReScore Reviews™ (58)

ReScore
Overall Rating 4.5517238/5Overall Rating 4.5517238/5Overall Rating 4.5517238/5Overall Rating 4.5517238/5rating 4.5517238
Original
Overall Rating 1.86207/5rating 1.86207rating 1.86207rating 1.86207rating 1.86207
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


KH
Kevin H.
Hagerstown, MD
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Great Service
I would like to thank Randy, my service consultant. Very knowledgeable and considerate to my needs. Talked with me about some minor work that will need down in the future. Said he would work with me to get this completed. Randy is my guy to go to from now on.
MATTHEW W. from Massey Hyundai responded on 10/23/2018

Thank you for the 5 star review.


Verified Customer
Hagerstown, MD
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
CLOSE TO MY HOME
FIRST CLASS DEALER
MATTHEW W. from Massey Hyundai responded on 10/23/2018

Thank you for the 5 star review.


Verified Customer
Waynesboro, PA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Service Department Staff
Friendly and Helpful Sevice Department Staff.
MATTHEW W. from Massey Hyundai responded on 10/23/2018

 Thank you for the 5 star review.


RF
Rickey F.
Hancock, MD
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Oil change
Fast and great service
MATTHEW W. from Massey Hyundai responded on 10/23/2018

Thank you for the 5 star review.


AM
Aaron M.
Martinsburg, WV
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
Service
Always receive great service...employees are very professional and go above and beyond to provide the service you need.
MATTHEW W. from Massey Hyundai responded on 10/22/2018

Thank you for the 5 star review.


EB
Erica B.
Bunker Hill, WV
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Great Service!!!
My first hyundai and I will never go back to another make. Great service and great people. Always prompt with service.
DONALD S. from Massey Hyundai responded on 10/20/2018

Thank you for the 5 star review!


KF
Kevin F.
Cumberland, MD
2017 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/19/2018 Category: Service
Poor customer service.
Service people not helpful.
DONALD S. from Massey Hyundai responded on 10/20/2018

Thank you for the review. We will be reaching out to you to discuss your service.


GF
Gerald F.
Hagerstown, MD
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Service the way it's intended
First I had a conflict with the original service schedule and changing it was a snap. Arrived on time and the vehicle was taken in immediately. Service took only 30 minutes and the waiting area was clean and very comfortable...and coffee was good. Can't think of anyway to improve it. Hope my next service appointment is handled as smoothly.
MATTHEW W. from Massey Hyundai responded on 10/19/2018

Thank you for the 5 star review.


JL
John L.
Martinsburg, WV
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
great staff
everyone at the dealership treats customers with friendly and professional courtesy
MATTHEW W. from Massey Hyundai responded on 10/19/2018

Thank you for the 5 star review.


JT
Jose T.
Falling Waters, WV
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Sonata ‘15
#panoramicroof
MATTHEW W. from Massey Hyundai responded on 10/18/2018

Thank you for the 5 star review.


Verified Customer
Smithsburg, MD
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Friendly, fast service
I always have a great experience. Very friendly staff and they always finish within the estimated wait times.
MATTHEW W. from Massey Hyundai responded on 10/18/2018

Thank you for the 5 star review.


LS
Leroy S.
Harpers Ferry, WV
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
My Service Experience
I didn’t even get set down and my oil was changed and tires were rotated!
Damn quick!
MATTHEW W. from Massey Hyundai responded on 10/17/2018

Thank you for the 5 star review.


DG
Donald G.
Hagerstown, MD
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Service atea
Mike in the service area is outstanding
MATTHEW W. from Massey Hyundai responded on 10/16/2018

Thank you for the 5 star review.


TK
Timothy K.
Waynesboro, PA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Friendly and honest
Great job on my vehicle.
MATTHEW W. from Massey Hyundai responded on 10/16/2018

Thank you for the 5 star review.


FS
Frank S.
Martinsburg, WV
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Excellent
Excellent work.
MATTHEW W. from Massey Hyundai responded on 10/16/2018

Thank you for the 5 star review.


DD
DONALD D.
Liverpool, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Doug Potter
It was a pleasure doing business with Doug Potter, he was very accommodating and helpful.
MATTHEW W. from Massey Hyundai responded on 10/16/2018

Thank you for the 5 star review.


ER
Edward R.
Falling Waters, WV
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Personal
I came in to have a pice of trim around the drivers seat replaced. You ordered it the week prier. When I arrived until time I left was approx. 45 minutes. Coffee good waiting room comfortable.
MATTHEW W. from Massey Hyundai responded on 10/15/2018

Thank you for the 5 star review.


MA
Michael A.
Hagerstown, MD
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great service
I really appreciate the staff at Massey Hyundai, even when I dont have an appointment they always find the time to service my vehicle .
MATTHEW W. from Massey Hyundai responded on 10/15/2018

Thank you for the 5 star review.


AM
Avery M.
Columbia, SC
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Very organized and clean great costumer service
Everyone was nice and friendly, and it wasn't a long wait.
MATTHEW W. from Massey Hyundai responded on 10/12/2018

Thank you for the 5 star review.


KM
Katraya M.
Keedysville, MD
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Standard Oil Change
I cannot express the amount of love I have for Massey. They have the most amazing, beautiful, professional staffing there! They all deserve raises if they haven’t had one yet.
MATTHEW W. from Massey Hyundai responded on 10/12/2018

Thank you for the 5 star review.