Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1559 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.5102027/5Overall Rating 4.5102027/5Overall Rating 4.5102027/5Overall Rating 4.5102027/5rating 4.5102027
Original
Overall Rating 1.89362/5rating 1.89362rating 1.89362rating 1.89362rating 1.89362
95% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


PG
Patti G.
Chambersburg, PA
2017 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Very impressed with the service
Have recommended this dealership to my friends
MATTHEW W. from Massey Hyundai responded on 05/25/2018

Thank you for the 5 star review.


JG
Jenay G.
Charles Town, WV
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Great Service
I went to Massey Hyundai for the first oil change in my new Hyundai. The staff at Massey Hyundai was very helpful, kind, and answered all of my questions. The facility was clean and the shop carried many Hyundai accessories.
MATTHEW W. from Massey Hyundai responded on 05/25/2018

Thank you for the 5 star review.


AR
Amy R.
Smithsburg, MD
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Always great service!
I always feel like family when I am at Massey. They take great care of the customers.
MATTHEW W. from Massey Hyundai responded on 05/24/2018

Thank you for the 5 star review


GS
Gregory S.
Martinsburg, WV
2013 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
good pleople
in and out quickle
MATTHEW W. from Massey Hyundai responded on 05/24/2018

Thank you for the 4 star review.


DF
Devin F.
Frederick, MD
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Customer Service
The people were very friendly at the service counter. The vehicle technicians were good at explaining things that needed to be done and how much they would cost. They didn’t try to sell me anything I didn’t need and they also were very honest through the entire service process. Massey Hyundai really seemed like they cared about my vehicle and also what I actually needed done versus what I didn’t need done. Everyone was very straight forward and I liked that.
MATTHEW W. from Massey Hyundai responded on 05/24/2018

Thank you for the 5 star review.


PC
Pamela C.
Falling Waters, WV
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Excellence
The service was wonderful went in on Saturday 8am with my check engine light on no appt. They got my car fixed within 45 minutes.
Thank you
Pam C.
MATTHEW W. from Massey Hyundai responded on 05/24/2018

Thank you for the 5 star review.


JY
James Y.
Berkeley Springs, WV
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Fast and professional service
Excellent service
MATTHEW W. from Massey Hyundai responded on 05/23/2018

Thank you for the 5 star review.


WT
William T.
Hancock, MD
2011 Hyundai Elantra To
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Service
Service is great
MATTHEW W. from Massey Hyundai responded on 05/21/2018

Thank you for the 5 star review


DC
Darryl C.
Williamsport, MD
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Reliable Service
Got appointment when I needed it for oil change. Alerted me to future services that will need to be done. Completed work in reasonable time
MATTHEW W. from Massey Hyundai responded on 05/18/2018

Thank you for the 5 star review.


BK
Blessing K.
Martinsburg, WV
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Fast courteous service.
Fast courteous service, easy to schedule
MATTHEW W. from Massey Hyundai responded on 05/18/2018

Thank you for the 5 star review.


JS
Jeff S.
Sabillasville, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
great customer service.
Great customer service everytime i come in they make sure my vehicle is at its best possible condition.
MATTHEW W. from Massey Hyundai responded on 05/18/2018

Thank you for the 5 star review.


CH
Constance H.
Inwood, WV
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Service Dept
I always receive great service . Very friendly employees and quality work.
MATTHEW W. from Massey Hyundai responded on 05/18/2018

Thank you for the 5 star review.


JK
John K.
Hagerstown, MD
2009 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Repairs are done right
Your service dept. fixed the fan, cleaned the vents, replaced the cabin air filter, and re-charged the A/C for a reasonable cost. The A/C now works like new!
MATTHEW W. from Massey Hyundai responded on 05/18/2018

Thank you for the 5 star review.


JG
Jason G.
Falling Waters, WV
2014 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
My review
Massey is a great company with excellent customer service. We enjoy Randy, Donnie, Rose and Michael.
MATTHEW W. from Massey Hyundai responded on 05/18/2018

Thank you for the 5 star review.


DC
Donald C.
Martinsburg, WV
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
Appointments
Have no problems. Service done in short amount of time ez to get a appointment
MATTHEW W. from Massey Hyundai responded on 05/17/2018

Thank you for the great review


LM
Lorin M.
Waynesboro, PA
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great staff and top notch work
The staff was able to keep the costs within the targeted estimate and provided a nice loaner car so that I could continue my daily activities.
The staff was courteous and accommodating. They are a nice group of people.
MATTHEW W. from Massey Hyundai responded on 05/17/2018

Thank you for the 5 star review.


WI
Willard I.
Falling Waters, WV
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Service department drive-in
I did not make an appointment but just drove in. The service department waited on me right away and I was able to get tire repaired and additional services promptly ! People are always courteous and efficient. This is my fourth Hyundai and I will be back for another when the time is right.
MATTHEW W. from Massey Hyundai responded on 05/17/2018

Thank you for the 5 star review.


SK
Susan K.
Martinsburg, WV
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Customer service
Michael and his staff should be the face of Hyundai. They are always friendly, outgoing and genuinely care about the customers.
MATTHEW W. from Massey Hyundai responded on 05/17/2018

Thank you for the 5 star review.


CK
Chris K.
Martinsburg, WV
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
The service people are more than willing to help with any problems you have.
Hyundai salesman and service dept are great people and willing to help with any issues. Thanks to Donnie in service dept and others they helped me resolve my bluelink problem. I highly recommend Massey Hyundai for all your car needs. Top notch professionals.
MATTHEW W. from Massey Hyundai responded on 05/17/2018

Thank you for the 5 star review.


CR
Christopher R.
Hagerstown, MD
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Excellent customer service!
Always a pleasant visit. Massey has serviced my family's vehicles for several years. Everyone in the service department is very friendly. They make you feel right at home.
MATTHEW W. from Massey Hyundai responded on 05/17/2018

Thank you for the 5 star review.