Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2135 Reviews

ReScore Reviews™ (70)

ReScore
Overall Rating 4.6142857/5Overall Rating 4.6142857/5Overall Rating 4.6142857/5Overall Rating 4.6142857/5rating 4.6142857
Original
Overall Rating 1.92857/5rating 1.92857rating 1.92857rating 1.92857rating 1.92857
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MH
Mary H.
Hedgesville, WV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Nothing to complain about!!!!
I am always taken care of when I go to Massey Hyundai. Staff was friendly
MATTHEW W. from Massey Hyundai responded on 02/14/2019

Thank you for the 5 star review.


Verified Customer
Martinsburg, WV
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2019 Category: Service
Not sure what the issue it
Too long
MATTHEW W. from Massey Hyundai responded on 02/14/2019

Thank you for your time today. We look forward seeing you tomorrow morning.

Matt Whetzel
Service Director
301-733-2742 


FW
Fred W.
Martinsburg, WV
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
fred
friendly personable service staff. they always do their best for you.
MATTHEW W. from Massey Hyundai responded on 02/14/2019

Thank you for the 5 star review.


DP
Diane P.
Martinsburg, WV
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Special Service Department
Have always gotten a smile from the person writing up my ticket. The knowledge and skills of the service personnel is top rate. When we move out of state next month I hope the next Hyundai Service Department will be just as great as Massey.
MATTHEW W. from Massey Hyundai responded on 02/13/2019

Thank you for the 5 star review.


JW
James W.
Frederick, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Excellent customer service
I took my car for its first service as I made a commitment that I will get my new car service done. They got me in and out within a hour and got me ready to hit the road trip on Tuesday. The service department very friendly energetic staff.
MATTHEW W. from Massey Hyundai responded on 02/13/2019

Thank you for the 5 star review.


NA
Nettie A.
Hagerstown, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Excellent Customer Service
Great personal customer service. Representatives remembers your name as a past customer. Makes recommendations with your input and respects your opinion.
MATTHEW W. from Massey Hyundai responded on 02/13/2019

Thank you for for the 5 star review.


DB
David B.
Hagerstown, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great service department!
My car was finished in less than half the time I thought it would take.
MATTHEW W. from Massey Hyundai responded on 02/13/2019

Thank you for the 5 star review.


JM
Jeffrey M.
Hagerstown, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
The service department personnel were great. They went over everything and are very professional.
Excellent Service Department Personnel!!
MATTHEW W. from Massey Hyundai responded on 02/11/2019

Thank you for the 5 star review.


RB
Rose B.
Ranson, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
Wonderful
Great place
MATTHEW W. from Massey Hyundai responded on 02/11/2019

Thank you for the 4 star review.


KR
Kimberly R.
Hagerstown, MD
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Thank You
They fit me in to the schedule. The answer my questions.
MATTHEW W. from Massey Hyundai responded on 02/11/2019

Thank you for the 5 star review.


Verified Customer
Hagerstown, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Fast
Quick n understanding
MATTHEW W. from Massey Hyundai responded on 02/11/2019

Thank you for the 5 star review.


DU
Dakota U.
Mercersburg, PA
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Good service
Very helpful, fast service, friendly staff.
MATTHEW W. from Massey Hyundai responded on 02/11/2019

Thank you for the 5 star review.


JT
John T.
Falling Waters, WV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
real service
Massey gos out of there way to help you. I have been working with Randy from Massey for many years and he bends over backwards to help and gives me advice on my car.
MATTHEW W. from Massey Hyundai responded on 02/11/2019

Thank you for the 5 star review.


RB
Richard B.
Hedgesville, WV
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great people and great service!
Great service from Donnie, Michael, and crew at Massey Hyundai service department. They went above and beyond to get my Sonata in and out quickly with all service done with excellence.
MATTHEW W. from Massey Hyundai responded on 02/11/2019

Thank you for the 5 star review.


JN
Jacob N.
Harpers Ferry, WV
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Awesome job
This shop does great work every time.
MATTHEW W. from Massey Hyundai responded on 02/08/2019

Thank you for the 5 star review.


DT
Daniel T.
Fairplay, MD
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great once again
Everytime I use the Massey Hyundai service i am completely satisfied. They keep me informed every step of the way. The service is great and the staff is friendly and professional.
MATTHEW W. from Massey Hyundai responded on 02/08/2019

Thank you for the 5 star review.


Verified Customer
Rockwood, PA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Very Customer Oriented
Prompt & courteous service.
MATTHEW W. from Massey Hyundai responded on 02/08/2019

Thank you for the 5 star review.


RK
Ronald K.
Hagerstown, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Great Customer Service
My car was making a terrible noise. Called them had the car towed in. Turns out the engine was shot. Thank goodness it was still covered under warranty. They arranged for a loaner vehicle, quoted about a month, mostly waiting on parts to arrive, however job was completed in 2 weeks. Car is running great. This was all due to a recall on the engine. I must say Hyundai stands behind their work. Thank you very much!!
MATTHEW W. from Massey Hyundai responded on 02/08/2019

Thank you for the 5 star review.


LC
Laura C.
Hagerstown, MD
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Wonderful Customer Service
The associates at Massey have wonderful customer service skills. They are polite, courteous, and follow-through on their promises. Their communication skills are wonderful and they accommodate my scheduling and individual needs, specifically during this visit my shuttle and car wash requests. I cannot recommend their services enough!
MATTHEW W. from Massey Hyundai responded on 02/07/2019

Thank you for the 5 star review


RB
Rocky B.
Waynesboro, PA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Willing to give 100% outstanding professional service.
This service department has rendered each time I have taking my vehicle in for service/repair, nothing less than 100% outstanding professional service. Thanks in advance.
MATTHEW W. from Massey Hyundai responded on 02/07/2019

Thank you for the 5 star review.