Massey Hyundai

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301-739-6756
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(3,273 Reviews)
5 star
84%
4 star
8%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (147)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

Verified Customer
Boonsboro, MD
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021 Category: Service
Great Service
Wonderful service and competent staff. Would recommend them highly to everyone for service.
Recommended
MATTHEW W. from Massey Hyundai responded on 07/28/2021

Thank you for the kind words.

TC
Terry C.
Williamsport, MD
2020 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021 Category: Service
Service
Service is always great
Recommended
MATTHEW W. from Massey Hyundai responded on 07/26/2021

Thank you for the 5 star review. 

SL
Sandy L.
Hedgesville, WV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021
So easy to work with
My hubby and I needed a new car. We were able to lease a new Sonata quickly and got a payment plan we can afford. Reggie showed us the new car reviewing all the cool things this hybrid has to offer. Joshua showed us all the options we could use to finance the lease. He was thorough and informative. Overall it was a great experience. We highly recommend!!
Recommended
MATTHEW W. from Massey Hyundai responded on 07/26/2021

Thank you for the 5 star review. 

Verified Customer
Charles Town, WV
2019 Hyundai Accent
Verified Customer
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/29/2021 Category: Service
Warranty coverage
I think prices are to high. Some of the work done should have been covered under warranty.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2021 Category: Service
Fair
I think that their prices are very high.
MATTHEW W. from Massey Hyundai responded on 07/23/2021

Thank you for your review. We will be trying to reach out to you today. 

Verified Customer
Falling Waters, WV
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021 Category: Service
Easy and great service
Donny did a great job
Recommended
MATTHEW W. from Massey Hyundai responded on 07/20/2021

Thank you for the 5 star review. 

SA
Stephen A.
Falling Waters, WV
2016 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021 Category: Service
people
Good job
Recommended
MATTHEW W. from Massey Hyundai responded on 07/12/2021

Thank you for the 5 star review. 

LM
Lois M.
Hagerstown, MD
2013 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021 Category: Service
Great service prompt & professional
Great service
Recommended
MATTHEW W. from Massey Hyundai responded on 07/09/2021

Thank you for the 5 star review. 

Verified Customer
Martinsburg, WV
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021 Category: Service
Knowledgeable Staff
The staff was very helpful and communicated conerns with explanations very well.
Recommended
MATTHEW W. from Massey Hyundai responded on 07/08/2021

Thank you for the 5 star review. 

Verified Customer
Martinsburg, WV
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021 Category: Service
Being prompt & helpful.
Pleasant experience.
Recommended
MATTHEW W. from Massey Hyundai responded on 07/07/2021

Thank you for the 5 star review. 

Verified Customer
Waynesboro, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021 Category: Service
Service Department
Exceptional Service Staff
Recommended
MATTHEW W. from Massey Hyundai responded on 07/06/2021

Thank you for the 5 star review. 

JW
Jo W.
Hedgesville, WV
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021 Category: Service
Customer service
The service department was upfront about the repair, how long it would take and the cost.
Recommended
MATTHEW W. from Massey Hyundai responded on 07/06/2021

Thank you for the 5 star review.

Verified Customer
Boonsboro, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021 Category: Service
Oil change
Na
Recommended
MATTHEW W. from Massey Hyundai responded on 06/30/2021

Thank you for the 5 star review. 

GH
Greg H.
Hagerstown, MD
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021 Category: Service
Service
Great service all the way
Recommended
MATTHEW W. from Massey Hyundai responded on 06/29/2021

Thank you for the 5 star review. 

SW
Sharon W.
Hagerstown, MD
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021 Category: Service
Friendly staff
Will take the time to explain to you about your service appointment and if they find anything else along the way they will come and tell you and explain it to you the situation and whether you want it done then or at a later time.
Recommended
MATTHEW W. from Massey Hyundai responded on 06/22/2021

Thank you for the 5 star review. 

Verified Customer
Falling Waters, WV
2020 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021 Category: Service
Randy is a great, he aims to please!!
If you want things done right Randy is your man! He ensures that what needs to get done does get done!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/20/2021 Category: Service
Needs improvement
Attention to detail is needed
MATTHEW W. from Massey Hyundai responded on 06/21/2021

Thank you for your review. We will be reaching out to you today.