ReScore Reviews™ (38)

ReScore
Overall Rating 4.3684189/5Overall Rating 4.3684189/5Overall Rating 4.3684189/5Overall Rating 4.3684189/5rating 4.3684189
Original
Overall Rating 1.89474/5rating 1.89474rating 1.89474rating 1.89474rating 1.89474
95% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work"
Service folks are great, They take the time to go over everything with me.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/18/2017 02:01 AM
David S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"You can make appointments on your app"
+
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 08:55 PM
Christine K. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and honest service"
We travel from Rockville to service our two Sonatas because we trust Massey to do the job right.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:30 PM
Karen K. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love the service department. They always make me feel special when I am there."
THE SERVICE DEPARTMENT ARE AN AWESOME GROUP.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 04:10 PM
Wilma E. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Everyone friendly and very helpful. Repeat customer. Recognize me upon arrival.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 03:11 PM
Stephen C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Employees were friendly and very helpful. Work was done in a very timely manner. Best Hyundai dealership I have been to. Great service. Highly recommended!!!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 11:23 AM
Matthew W. at Massey Hyundai responded on 10/17/2017

Thank you for the 5 star review.

Dennis W. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service department."
My vehicle has not been serviced anywhere other than Massey. Reason is the Service Department itself. Always pleasant people to deal with and always with good recommendation and suggestions. Also, friendly and polite.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 11:06 AM
Matthew W. at Massey Hyundai responded on 10/17/2017

Thank you for the 5 star review.

GREGORY D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people skills/timely service"
In and out in 20 minutes
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 01:53 AM
Matthew W. at Massey Hyundai responded on 10/17/2017

Thank you for the 5 star review.

Brooke G. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful "
I was having my daughter car painted. The manager went over and beyond to make sure we were satisfied
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 12:55 PM
Matthew W. at Massey Hyundai responded on 10/16/2017

Thank you for the 5 star review.

Brandon H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and accommodating "
When possible they do try to provide as much accommodation as they can.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/16/2017 04:13 AM
Matthew W. at Massey Hyundai responded on 10/16/2017

Thank you for the 5 star review.

Jerome G. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Very good service. No complaints
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/15/2017 07:43 PM
Matthew W. at Massey Hyundai responded on 10/16/2017

Thank you for the 5 star review.

Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 04:26 PM
Matthew W. at Massey Hyundai responded on 10/16/2017

Thank you for the 5 star review.

Mark W. on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"M"
Friendly, good work
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 03:52 PM
Donald S. at Massey Hyundai responded on 10/14/2017

Thank you for the 4 star review.

Nettie S. ReScore Review on 10/15/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Eager to satisfy customer"
After a misunderstanding, I found the service dept. to be very accommodating to my concerns. Communication is the key.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/13/2017 05:21 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Get your pricing upfront."
I've bought 2 cars from Massey and have seen the service department push services on people that may or may not be necessary. It's like they have to fill a quota for the month.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/13/2017 05:21 AM
Donald S. at Massey Hyundai responded on 10/13/2017

Thank you for the 3 star review Mrs. Schubel. We do apologize for the misunderstanding. If you could call 301-733-2742 we would appreciate it. Thank you! 

Sandra D. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and people"
Always friendly and done when promised.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 10:49 AM
Donald S. at Massey Hyundai responded on 10/12/2017

Thank you for the 5 star review!

Theodore H. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
The young ladie who handled my appointment was polite efficient and professional
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 04:30 PM
Donald S. at Massey Hyundai responded on 10/11/2017

Thank you for the 5 start review!

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always good service and friendly staff."
Always good service and friendly staff.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/10/2017 01:49 PM
Donald S. at Massey Hyundai responded on 10/11/2017

Thank you for the 5 start review!

Daniel T. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The personnel"
Always quality professional service.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:29 AM
Donald S. at Massey Hyundai responded on 10/10/2017

Thank you for the 5 star review!

Paul G. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people "
Fast and accurate
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 11:27 AM
Donald S. at Massey Hyundai responded on 10/10/2017

Thank you for the 5 star review!

Alisa H. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome 😊"
Another great experience from start to finish thank you Massey Hyundai!!
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/09/2017 07:06 PM
Donald S. at Massey Hyundai responded on 10/10/2017

Thank you for the 5 star review!

Displaying Review 1 - 20 of 1078 in total