business image

Matthews Hyundai Of Syracuse

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
10
Total ReScores
4.9
ReScore Average
86
Net Promoter Score ®

Business Details

About

Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you Come visit the new Matthews Hyundai of Syracuse for all your automotive needs. Need to purchase a vehicle? Need your vehicle serviced? Don't hesitate to contact us for an appointment or just come on in. We look forward to seeing you

Categories
Hyundai Dealer
Contact
(315) 232-2222

Business Hours

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
2601 Erie Blvd East Syracuse, NY 13224
Sales Department 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(71 Reviews)

JM
gravatar
JIM M.
Manlius, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2023
0
Category: Sales
Trickery and devious practices to get you to meet salesstaff
My experience yesterday (11/29/23) at Matthews Hyundai Syracuse NY was so offensive I cannot ever imagine purchasing a car from the Matthews group. I will avoid other adjectives for I believe it is within their character to sue a potential customer.
I was conned by their website and discussions with staff to come into your location.
The issue concerns their online offer to buy out ones leased car. I recd an online offer of $14500. I am not so naïve to believe that number but followed through out of curiosity. Met with Salesman who had no idea what I was talking about. However after a long meeting with his sales mgr he gave me an offer of about $11100 vs. $14500 online offer. The offer was under the residual value of around $11400.
The salesman even hinted that the online offer was inflated to get one in to the dealership.
Please take whatever is said by Matthews Auto group with a large "grain-of-salt".
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.