Maui Hyundai

Aloha Roxanne,
Mahalo for taking time to provide feedback regarding your recent service on you Elantra.  I am very sorry to hear of the delays and lack of communication concerning the repairs.  I understand how frustrating that can be when you need your car fixed, especially when there are speciality parts that need to be gotten from the mainland.  As beautiful as Hawaii is, it seems it is a drawback sometimes with time differences and getting things here to Hawaii in a timely manner.  I will check in on your Service Adviser to make sure your situation stay's on her radar.  Thank you again for providing feedback.

Aloha Linda,
Mahalo for the five star review on your recent Hyundai service.  We appreciate your business and are pleased that we were able meet your needs for service.  If there is anything we can do for your vehicle, we would love to hear from you.

Aloha !
Mahalo for sharing such a positive response and experience.  We appreciate that you chose Jim Falk Motors to service your Sonata, and look foward to earning your business in the future.  If there is anything you'd like to share that would allow us to deserve a 5 star rating in the future, we'd love to hear from you.

Aloha,
Mahalo for choosing Jim Falk Motors to service your Ioniq, your business is very much appreciated.  Also Mahalo for the five star review.  We are pleased that you are completely satisified with your service and look forward to seeing you again in the future.

Aloha,
Mahalo for choosing Jim Falk Motors to service your Santa Fe. Your business is very much appreciated. 
We are pleased that Tati can provide you with excellent customer service.  Please feel free to reach out to our team whenever you are in need of Hyundai Assistance.

Aloha Albert,
Mahalo for taking the time to provide us with a review and feedback.  I am very sorry to hear that you did not have the sticker provided to you for your next service.  Feel free to stop in anytime to pick one up when your in the neighborhood.

It was a pleasure servicing your vehicle and we look forward to seeing you again in the future. 

Mahalo,

Aloha Katie,
Mahalo for your five star review on your recent service on your Elantra.  We are grateful that you chose Jim Falk Motors to service your vehicle, and are glad everything went well, and we were able to resolve all the concerns you had.
Anytime you need us, please don't hesitate to reach out. 

Aloha,
Thank you for your review on your recent Hyundai Service.  Your business is very much appreciated, and I will most defintely share your feedback with our service manager.  We are always looking for ways to improve. 
If there is anything we can do for you, please don't hesitate to contact us.

Mahalo,

Aloha Mark!
Mahalo for your 5 star review on your recent service on your Veloster.  Your business is very much appreciated, and we look forward to your visit in the future!  Take care!

Aloha Kekealani,
Mahalo for the 5 star review on your recent service for your Sontata, and Mahalo for choosing Jim Falk Motors to service your vehicle.  We appreciate your business and will do everything possible to continue to make your visits 5 star worthy!  

Aloha,
Mahalo for your feedback on your recent service of your Tucson.  Your business is very much appreciated.  I will share your feedback with our management team and hope to provide you a five star experience on your next visit.

Aloha Steven,
Mahalo for the awesome five star review for Joe.  We appreciate your business and look forward to a continued relationship through your Veloster ownership.  If there is anything we can do for you at any time, please don't hesitate to contact us. 

Aloha Kishin,
Mahalo for the 5Star review! We appreciate that you choose Jim Falk Motors to service your Elantra and we look forward to seeing you again in the future. 

Aloha,
Mahalo for your feedback and four star review! Also, Mahalo for choosing Jim Falk Motors to service your vehicle.  If we may be of any further assistance, please don't hesitate to reach out to us.   

Aloha John,
Mahalo for your feedback on your recent visit to Jim Falk Motors.  I apologize for the mis-information that was provided to you when you set your appointment.  I am very embarrased and will definitely share this experience with our scheduling staff. Because our staff is small, I think that is why we were trying to find out the "who" so that we could re-train them on setting expectations. I can totally understand the frustration we caused. 
When an appointment is set, the appointment is actually with the Service Adviser, where they collect all necessary information, and start up the paperwork (work order) and not necessarily when the vehicle will be worked on as there may be  vehicles in line prior that may need service first. 
I want to thank you again for your feedback, as it does bring to light area's of improvement, and I will certainly share this with our staff so that we may avoid causing anyone else this frustration in the future.  
If there is anything further I can do to assist you or turn the 3 star rating to a 5, please let me know, i'd be happy to help.  Until then, please be assured that we will work on making necessary adjustments for a better experience next time.

Mahalo,

Aloha Joann,
Mahalo Nui for your five star review on your recent service at Jim Falk Motors.  We appreciate your business and are honored that you chose us to service your vehicle.  We will continue to do our best to earn your business every single time.

Aloha,
Mahalo for your recent review on your service of your Elantra.  Your business is very much appreciated and we thank you for chosing Jim Falk Motors.  If there is anything we could do better in the future to earn a five star review, we would greatly appreciate the feedback. Until the next time,

Mahalo & A hui hou

Aloha,

Mahalo for chosing Jim Falk Motors to service your Elantra.  Your business is very much appreciated and we are grateful that you would take a moment out of your busy schedule to provide us your valued feedback.  Thank you again, and we look forward to earning your business again in the future.

Aloha Debbie,
Mahalo for the five star review!  We appreciate that you chose Jim Falk Motors to service your Hyundai, and will continue to do our very best to earn your business in the future.  Thanks again for being a customer!

Mahalo,

Aloha,
Mahalo for taking the time to share your experience at Jim Falk Motors.  We appreciate the feedback since it helps us to determine where we can do better.  I am so very sorry that your experience was less than satisfactory.  
I just want to make sure that I have all the information correct before I talk to our staff.  When you called, were you actually transferred to a service technician?  Usually, our service technician's are busy under vehicles and rarely take calls and I want to make sure I am coaching the right department.  
Generally speaking, when a check engine light comes on, it can be litterally anything, from something simple as the gas cap to something major with the engine.  Unfortunately when it comes to diagnostics, we want to be cautious due to safety reasons.  I understand it wasted your time and I apologize. I myself absolutely hate when my time is wasted.  I am thinking when you called, you had most likely spoken to the call center who took your appointment, and because they are not trained technicians, should not be giving advice over the phone.  I want to assure you, our technicians for any vehicle here at are dealership are required to be certified by the manufacturer before they are even allowed to work on your vehicle.  
When it comes to the functionality of your vehicle and it's features, you can definitely call our Sales department to ask for a class to walk you through the vehicle.  I am positive your sales person would be happy to make sure that you are completely satisified with your vehicle.
We do appreciate your business, and if there is anything else I can assist you with, please don't hesitate to call.

Mahalo,