Maui Hyundai

Aloha Steven,
Mahalo for the awesome five star review for Joe.  We appreciate your business and look forward to a continued relationship through your Veloster ownership.  If there is anything we can do for you at any time, please don't hesitate to contact us. 

Aloha Kishin,
Mahalo for the 5Star review! We appreciate that you choose Jim Falk Motors to service your Elantra and we look forward to seeing you again in the future. 

Aloha,
Mahalo for your feedback and four star review! Also, Mahalo for choosing Jim Falk Motors to service your vehicle.  If we may be of any further assistance, please don't hesitate to reach out to us.   

Aloha John,
Mahalo for your feedback on your recent visit to Jim Falk Motors.  I apologize for the mis-information that was provided to you when you set your appointment.  I am very embarrased and will definitely share this experience with our scheduling staff. Because our staff is small, I think that is why we were trying to find out the "who" so that we could re-train them on setting expectations. I can totally understand the frustration we caused. 
When an appointment is set, the appointment is actually with the Service Adviser, where they collect all necessary information, and start up the paperwork (work order) and not necessarily when the vehicle will be worked on as there may be  vehicles in line prior that may need service first. 
I want to thank you again for your feedback, as it does bring to light area's of improvement, and I will certainly share this with our staff so that we may avoid causing anyone else this frustration in the future.  
If there is anything further I can do to assist you or turn the 3 star rating to a 5, please let me know, i'd be happy to help.  Until then, please be assured that we will work on making necessary adjustments for a better experience next time.

Mahalo,

Aloha Joann,
Mahalo Nui for your five star review on your recent service at Jim Falk Motors.  We appreciate your business and are honored that you chose us to service your vehicle.  We will continue to do our best to earn your business every single time.

Aloha,
Mahalo for your recent review on your service of your Elantra.  Your business is very much appreciated and we thank you for chosing Jim Falk Motors.  If there is anything we could do better in the future to earn a five star review, we would greatly appreciate the feedback. Until the next time,

Mahalo & A hui hou

Aloha,

Mahalo for chosing Jim Falk Motors to service your Elantra.  Your business is very much appreciated and we are grateful that you would take a moment out of your busy schedule to provide us your valued feedback.  Thank you again, and we look forward to earning your business again in the future.

Aloha Debbie,
Mahalo for the five star review!  We appreciate that you chose Jim Falk Motors to service your Hyundai, and will continue to do our very best to earn your business in the future.  Thanks again for being a customer!

Mahalo,

Aloha,
Mahalo for taking the time to share your experience at Jim Falk Motors.  We appreciate the feedback since it helps us to determine where we can do better.  I am so very sorry that your experience was less than satisfactory.  
I just want to make sure that I have all the information correct before I talk to our staff.  When you called, were you actually transferred to a service technician?  Usually, our service technician's are busy under vehicles and rarely take calls and I want to make sure I am coaching the right department.  
Generally speaking, when a check engine light comes on, it can be litterally anything, from something simple as the gas cap to something major with the engine.  Unfortunately when it comes to diagnostics, we want to be cautious due to safety reasons.  I understand it wasted your time and I apologize. I myself absolutely hate when my time is wasted.  I am thinking when you called, you had most likely spoken to the call center who took your appointment, and because they are not trained technicians, should not be giving advice over the phone.  I want to assure you, our technicians for any vehicle here at are dealership are required to be certified by the manufacturer before they are even allowed to work on your vehicle.  
When it comes to the functionality of your vehicle and it's features, you can definitely call our Sales department to ask for a class to walk you through the vehicle.  I am positive your sales person would be happy to make sure that you are completely satisified with your vehicle.
We do appreciate your business, and if there is anything else I can assist you with, please don't hesitate to call.

Mahalo,

Aloha Gordon,
Mahalo for your five star review on your recent service on your Tucson.  We are very appreciative that you chose Jim Falk Motors to service your vehicle and we look forward to continuing to earn your business.
I am pleased that our staff provided you with excellent service, and made you comfortable.
Until we meet again,
A hui hou! Malama Pono!

Aloha,
Vania Kanamu

Aloha Kathleen,
Thank you for responding to our survey relating to your recent service on your Hyundai.  We are happy that Tati was able to deliver excellent service to you. 
Mahalo for chosing Jim Falk Motors to service your vehicle, we very much appreciate your business and look forward to seeing you again.

Aloha Rachel,
Mahalo for your five star rating for your recent service on your Elantra.  Your business is very much appreciated, and we are pleased everything went well.

Thank you again for trusting Jim Falk Motors with your vehicle.

Aloha Ryan,
Thank you for taking the time to review your recent service on your Elantra.  I am very sorry that your tires were not rotated.  I looked at the service order and did not immediately see a reason why it would not have been.  Please contact our service department at your earliest convenience, and we will make sure we take care of that for you.  Feel free to contact me directly, and I will make sure that when you do come in we expedite that service for you.

Thank you for sharing your experience and feedback and allowing us the opportunity to make this right.

Aloha Michael,
Thank you for chosing Jim Falk Motors to service your Hyundai. Your business is very much appreciated.  We are pleased that everything went well, and thank you for the five star review.  
If there is anything we can do to assist you in the future, please don't hesitate to reach out to us.

Aloha,

Mahalo for your five star review on your recent service on your Accent.  Your business is very much appreciated, and we thank you for chosing and trusting Jim Falk Motors to service your vehicle.  
If there is anything we can assist you with in the future, please don't hesitate to call on us.  

Mahalo,

Aloha Paul,

Thank you for taking a moment to perform the survey on your recent service of your Santa Fe.  I am very sorry you have damage on your vehicle.  I did previously see an email relating to this from Customer Service Representative Steve directed to our Service Manager Grant and to Tati.  I will reach out to them to make sure they contact you ASAP regarding a resolution if they have not done so already.

We appreciate your business, and thank for for allowing us the opportunity to resolve this.

Aloha,
Mahalo for your generous 5 star review on your recent service on your Sonata.  We are grateful that you chose Jim Falk Motors to  to service your vehicle, and look foward to providing you with excellent customer service in the future.

Mahalo,

Aloha Ann,
Mahalo for your business! We appreciate the five star review you gave us for your recent service on your Sonata, and are pleased that you chose to service your vehicle with us.  We look forward to seeing you on your next visit.

Mahalo for your business.   It was our pleasure to provide excellent service to you on your recent visit to service your Elantra.   If there is anything else we can do for you in the future, please don't hesistate to contact us.

Aloha Louie,

Mahalo for the 5 star review for your recent service with Tati for your Tucson.  We are very grateful to have you as a loyal customer and look forward to seeing you again in the future.

Mahalo,