Maui Hyundai

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808-270-2600
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Overview

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4

(213 Reviews)
5 star
64%
4 star
20%
3 star
7%
2 star
2%
1 star
4%

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
89% Would Recommend
100% Business Response
Latest Review 10 days ago

Reviews

AI
Albert I.
Kihei, HI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020 Category: Service
Service with a smile and promises kept
Rick is outstanding at remembering his clients (not easy to do when you only see them every 6 months). Makes you feel good about having to do a maintenance visit.
Recommended
SM
Sheryl M.
Kihei, HI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019 Category: Service
Oil change and safety inspection
Scheduled an appointment and had fast service.
Recommended
RICHARD P. from Maui Hyundai responded on 12/20/2019

Hello,

Thank You for a great review

Verified Customer
Kahului, HI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2019 Category: Service
1st visit
1st visit was good experience. Friendly & efficient service.
Recommended
RICHARD P. from Maui Hyundai responded on 12/20/2019

Aloha,

Thank You for the amazing feedback

JS
Jeff S.
Lahaina, HI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019 Category: Service
Again and Again - Great Service
I took my car in for an oil change. It was handled quickly. The mechanic, responsible for the free multi -point inspection, found the brakes needed some work immediately, if I wanted to save the expense of replacing more than just pads. I had been advised about the upcoming work many months ago. I delayed, trying to get the most out of the brakes; and now it was time. Hyundai service went right to work on the brakes and I was back on the road in a short period of time with no worries.
Recommended
MS
Mark S.
Kihei, HI
2017 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019 Category: Service
Excellent service
Excellent service
Recommended
Verified Customer
Kihei, HI
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019 Category: Service
Recall work done in a timely manner
Richard P. in the service department tries to do a first rate job for the customer. Recalls are never convenient, but at least I didn’t have to spend half the day at the dealership.
Recommended
IR
Irene R.
Haiku, HI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019 Category: Service
Great service
Great service, but will probably switch brands because of the lack of options for electric vehicles large enough to transport my business gear.
SS
Steven S.
Kula, HI
2017 Hyundai Veloster
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/20/2019 Category: Service
Dissapointed
See earlier
Recommended
RICHARD P. from Maui Hyundai responded on 09/24/2019

Good Morning,

I tried a few times to call aslo left a message, Sorry for any issues , and would like to resolve the problem.

please call me at 808-270-8637

Thank You 
Grant Lord

CC
Carole C.
Kihei, HI
2018 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2019 Category: Service
Excellent customer service
Richard was very friendly and nice. Fast and efficient.
Recommended
RICHARD P. from Maui Hyundai responded on 09/20/2019

Thank You for the fantastic review !!!!!

RP
Richard P.
Kihei, HI
2014 Hyundai Equus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019 Category: Service
Service
Richard was absolutely phenomenal kept me aware of all My vehicle needs and got me out in a timely matter thank you
Recommended
Vania K. from Maui Hyundai responded on 07/29/2019

Aloha Richard,
Mahalo for your feedback!  

Mahalo,

Vania Kanamu
Customer Experience Manager
808-270-8622
vkanamu@jimfalkmotorsofmaui.com
RP
Rick P.
Kihei, HI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019 Category: Service
Outstanding service caring atmosphere and honest staff
Rick has been doing a great job with us and makes us feel good about owning 2 Hyundai vehicles...we have confidence that if anything needs attention it will be handled in a professional manner
Recommended
IR
Irene R.
Haiku, HI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2019 Category: Service
Quick Service
The tune up/oil change was done earlier than expected and they also fixed a door gasket that was a last minute request.
Recommended
Vania K. from Maui Hyundai responded on 06/24/2019

Aloha Irene,

Mahalo for choosing Jim Falk Motors to service your Santa Fe and giving us the opportunity to give you 5 star service.  Your business is very much appreciated.
We hope to earn your business again in the future.

Mahalo,

Vania Kanamu
Customer Experience Manager
808-270-8622
vkanamu@jimfalkmotorsofmaui.com
AS
Amy S.
Kihei, HI
2017 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/20/2019 Category: Service
Not great service
Car came back greasy and tire pressures were all different and below what they should be and it took three hours. Nick the service writer is always so helpful. It’s the technicians that are the issue.
Vania K. from Maui Hyundai responded on 06/20/2019

Aloha Amy,

Thank you for taking the time to give feedback on your recent service.  We value your opinion.  We are very sorry to hear that your service did not go well.  We would very much want to make things right for you and your vehicle.  May I schedule you back in so we can clean your vehicle and recheck the tire pressure?  

I will share your concerns with our service manager so that we may have the proper coaching so something like this does not happen in the future.  Thank you again for bringing it to our attention. 

Mahalo,


Vania Kanamu
Customer Experience Manager
808-270-8622
vkanamu@jimfalkmotorsofmaui.com
SM
Sheryl M.
Kihei, HI
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019 Category: Service
Great service!
Promptly diagnosed my issues, repaired and got me on my way.
Very professional and friendly.
Mahalo
Recommended
Vania K. from Maui Hyundai responded on 06/14/2019

Aloha Sheryl ! 

Mahalo for your business and for your 5 star review on your recent service on your Elantra.  We are pleased everything was to your liking and that our service team was able to get you taken care of.  
Again, we appreciate your business and look forward to earning your business again in the future.

Mahalo,

Vania Kanamu
Customer Experience Manager
808-270-8622
vkanamu@jimfalkmotorsofmaui.com
RH
Richard H.
Pukalani, HI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019 Category: Service
??Awesome!!!??
Jim Falk Motors of Maui has set the standard in my book for the highest standard of customer service excellence above any other dealer I have ever dealt with.
Recommended
Vania K. from Maui Hyundai responded on 06/11/2019

Aloha Richard,

Mahalo for your business and for taking the time to give us a 5 star review!  Your business is very much appreciated!

We look forward to the opportunity to continue to earn your business in the future. 

Mahalo,

Vania Kanamu
Customer Experience Manager
808-270-8622
vkanamu@jimfalkmotorsofmaui.com
Displaying Review 1 - 15 of 213 in total