Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2438 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.5686276/5Overall Rating 4.5686276/5Overall Rating 4.5686276/5Overall Rating 4.5686276/5rating 4.5686276
Original
Overall Rating 2.37255/5Overall Rating 2.37255/5rating 2.37255rating 2.37255rating 2.37255
94% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


TF
Thomas F.
Cromwell, CT
2017 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Personal Service
You always feel like you are the only person there the day of your appointment. They know your name and your car so that makes it feel like family. They are the best!
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/24/2018

Thank you for the feedback Thomas. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

SR
Santos R.
Waterbury, CT
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Car maintenance
Professionalism, respect, responsibility, timing, flexibility on scheduling is on top of the line; keep up the good work.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/24/2018

Thanks for taking the time to respond Santos. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

GE
Gloria E.
North Haven, CT
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Oil change n elect key service
This service appt was much better than past service experiences. Service person was very accommodating n helpful .
.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/24/2018

Thank you for taking the time to respond Gloria. We really appreciate it. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

RU
Ronald U.
Cheshire, CT
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Ronald T Urquhart
Great job
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/21/2018

Thank you for the response Ronald. Have a great weekend.

BUB DOWD
SERVICE MANAGER
203-639-2926

TS
Terry S.
Cheshire, CT
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Excellent Service
Great place, professional and quick!
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/21/2018

Thank you Terry for the review. We really appreciate it. Have a great weekend.

BUB DOWD
SERVICE MANAGER
203-639-2926

TH
Timothy H.
Southington, CT
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
b
NO issues. Service completed faster than expected.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/21/2018

Thank you for taking the time to respond Timothy. We really appreciate it. Have a great weekend.

BUB DOWD
SERVICE MANAGER
203-639-2926

CP
Christine P.
Southington, CT
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
The people who work there
SERVICE WAS GOOD WAS A LITTLE LONGER WAIT THAN EXPECTED
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/21/2018

Thank you for the feedback Christine. Sorry for the wait. Have a great day.

BUB DOWD
SERVICE MANAGER
203-639-2926

WB
Wayne B.
Wallingford, CT
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
honest dealer
came in for a timing belt at 60k and an oil change. was told that i have a timing chain, no belt. so i said, well how about changing the serpentine belt instead. 15 minutes later he came into the waiting room and said, the belt is still in very good shape and we can recheck it on your next oil change if thats ok. you are all set, see you soon. thank you meriden hyundai.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/19/2018

Thank you Wayne for the feedback .We really appreciate it. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

RM
Robin M.
Plantsville, CT
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Quick, thorough, polite, friendly
Took 2 visits to replace taillights. 1 part arrived broken. But under warranty and appointment was very quick.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/19/2018

Thank you for the response and sorry for the broken part. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

Verified Customer
Derby, CT
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service
Friendly speedy service.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/19/2018

Thank you for the feedback. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

AC
Andrew C.
East Haven, CT
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
monthly oil change
kathy and rest of staff always friendly
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/19/2018

Thank you Andrew. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

Verified Customer
Meriden, CT
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
They do not push you for service you don't really need.
I have not had a problem with the service so far. They explain what they will be doing service on and give you a time when your vehicle will be ready. This was my third time having service and my car was ready at the time they said it would be.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/19/2018

Thank you for the feedback. We really appreciate it. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

PI
Peter I.
Wallingford, CT
2003 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
They are good as far as treating to your needs
They do a great job
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/18/2018

Thank you for the feedback Peter. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

Verified Customer
Meriden, CT
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Good service people
Oscar is very nice to deal with very upfront with what the car needs and what must be done
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/18/2018

Thank you for taking the time to respond. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

DM
Dan M.
Plainville, CT
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Nice service reps.
Quick service in a friendly dealership.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/18/2018

Thanks Dan for the feedback. We really appreciate it. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

SV
Salvatore V.
Meriden, CT
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Fast and Efficient
Saturday service was quick and professional, no issues!
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/18/2018

Thank you for the response Salvatore. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

DK
David K.
Berlin, CT
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Efficient and friendly service
Comfortable and friendly place to get your vehicle serviced. They do not try to constantly up sell you on things which is very refreshing.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/18/2018

Thank you for taking the time to respond David. We really appreciate it. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

MC
Marisol C.
Meriden, CT
2016 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2018 Category: Service
Needs improvement
My first time leaving a vehicle and my first time working with Hyundai, and I was not to happy with the service. Between ordering parts and then forgetting my car and ordering more parts. I was not happy. Everytime I asked for a supervisor, he just happened to have left early or wasn't there. After almost 2 business weeks of "working" on my car I was told it was ready. I finally arrived to pick up my car and the gentleman who helped told me I had to drop off the rental at enterprise that they did return the rental. Especially after I spoke to someone prior to arriving to pick up my car that I can just leave the rental car at Hyundai.
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/19/2018

Thank you for the response Marisol and i aplogize for the delay in getting your car finished. I will make sure i review procedures with the team. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

JH
Jessica H.
Plainville, CT
2005 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great job
No issues. Service was great!
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/18/2018

Thank you for the feedback Jessica. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926

MD
Matilda D.
Meriden, CT
2013 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2018 Category: Service
The people that work there.
Job well done on my car
BUB D., SERVICE MANAGER from Meriden Hyundai responded on 09/17/2018

Thank you for taking the time to reply Matilda. Have a great week.

BUB DOWD
SERVICE MANAGER
203-639-2926