Reviews
PB
Patrick B.
Middlebury, VT
Toyota Highlander
Verified
Patrick said they are good people. He went in without an appointment and they still started his service immediately.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
Mike B.
Bristol, VT
Subaru Outback
Verified
Mike said the service was done and he got the estimates ahead of time. The staff were professional and on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
BW
Beatrice W.
Middlebury, VT
Chevrolet Sonic
Verified
Spoke with Beachie. She said this is a top notch business. The employees are friendly, respectful and courteous. If she needs a ride home they give her one and also will bring her vehicle to her.
Recommended
This review was collected via phone interview by Customer Research Inc.
SH
SALLY H.
Campton, NH
Toyota Sienna
Verified
Outstanding
Mike's Auto does excellent work. The service is fantastic, and prices are very reasonable. There are no surprises: I'm always called if something is going to be needed that couldn't have been anticipated, and I can decide whether to proceed. Also if they see a new problem developing, they let me know. I trust Mike and his mechanics completely.
Recommended
KC
Kevin C.
Vermont
Chevrolet Blazer
Verified
Kevin said this business has good guys on staff. They did what they were supposed to do. The business is great and the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
VL
Virginia L.
Vermont
Honda Civic Coupe
Verified
Virginia said the staff were efficient, easy to deal with, and the prices were fair.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
Dan B.
Vermont
Pontiac Torrent
Verified
Dan said they were able to do and schedule the work within a 48 hours period.
Recommended
This review was collected via phone interview by Customer Research Inc.
DP
DAVID P.
Middlebury, VT
Dodge Dakota
Verified
ReScore Review™
Friendliness and honesty.
Real people that care.
Recommended
Original Review
Today I have thumbs down. Time!
I went in for oil change with my 2000 Dakota. I drive very limited through out the years. Only when a truck is needed.
I waited during this. 2+ hours went by. Huh? What's going on. This never happens here. Turns out my truck was with someone that is slow. I did find out that my inspection was out of date. This is how much this truck get's used. I was unaware. Inspection could not be completed because of cracked tail light lens. Turns out can't get part for another day. The biggest issue, I was not informed of any of this in the time being there. I had to speak up. Made new date for completion.
Hopefully this is one in a million. I like going here.
I waited during this. 2+ hours went by. Huh? What's going on. This never happens here. Turns out my truck was with someone that is slow. I did find out that my inspection was out of date. This is how much this truck get's used. I was unaware. Inspection could not be completed because of cracked tail light lens. Turns out can't get part for another day. The biggest issue, I was not informed of any of this in the time being there. I had to speak up. Made new date for completion.
Hopefully this is one in a million. I like going here.
Recommended
Mike M. from Mike's Auto & Towing, Inc. responded on 04/25/2018
Hi Dave,I am very sorry,for the long wait.I don't like to make any excuses,but we were super busy and I could'nt get here to help because sarah (my wife) had just had surgery.This normaly would not happen.I did get a used lenz and would like to do the inspection for free on friday , I hope that helps.Thank-you Mike
SH
Scott H.
Vermont
Mazda Tribute
Verified
Scott said they did a good job, he feels they were honest and the price was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Douglas M.
Bridport, VT
Chevrolet Silverado 1500
Verified
Douglas said the service was really good.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
Justin B.
Middlebury, VT
Chevrolet TrailBlazer
Verified
Justin said he received good service. He was surprised that the price was less than he thought it would be. The staff was very communicative about what was wrong with his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
SW
Susan W.
New Haven, VT
Toyota Prius
Verified
Susan said the business's services are fast and good.
Recommended
This review was collected via phone interview by Customer Research Inc.
HC
Holden C.
Starksboro, VT
Subaru Impreza Sedan
Verified
Holden said this business did a good job and the staff helped him out with his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
AW
Anthony W.
Middlebury, VT
Subaru Outback
Verified
Anthony said this was an in and out visit and it was completed ahead of the estimated time. The staff was very informative.
Recommended
This review was collected via phone interview by Customer Research Inc.
CG
Christina G.
Bridport, VT
Honda Accord Sdn
Verified
Christina said they are flexible with her schedule and always provide good and personable service.
Recommended
This review was collected via phone interview by Customer Research Inc.
KC
Kennedy C.
Kansas City, MO
BMW 3 Series
Verified
Kennedy said the staff did what they said they would do. The overall service was quick.
Recommended
This review was collected via phone interview by Customer Research Inc.
BK
BO K.
Weybridge, VT
Toyota Tacoma
Verified
Highest recommendation for Mike's Auto
Friendly, expert, and reasonably priced care for many vehicles over 25 years in two locations.
Recommended
JO
JUDITH O.
Middlebury, VT
Subaru Forester (Natl)
Verified
Friendly fix
Great place to get service. Very informative about what is wrong, how to fix it, what various costs may be. Very pleased with every contact I have had with Mike's.
Recommended
EM
Eli M.
Middlebury, VT
Volvo V70
Verified
Eli said they did not do the work they said they would do and damaged his vehicle even worse. He said the staff have bad attitudes and the owner's son used foul language with him. He said they overcharged him for parts and he has never gotten such bad service with any other repair facility in 30 years.
This review was collected via phone interview by Customer Research Inc.
KS
KARAN S.
Cornwall, VT
Mercedes-Benz 300TE
Verified
My 1991
They are great in finding the problem and fixing it
Recommended