Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

482 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 13 days ago

Reviews


LB
Leila B.
Middlebury, VT
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Leila said she was in a tight spot and they came out very quickly. They were efficient and clear instructions of what to do with her vehicle were provided. She was not treated as if she was stupid, but as if she could follow directions.
This review was collected via phone interview by Customer Research Inc.

DM
DORIS M.
Gastonia, NC
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Skilled mechanics who care about their customer
I've used Mike's Auto and Towing for literally dozens of years. They are absolutely the best I've ever found, reliable, honest and highly skilled. And they really do care about their customers. As an example, when my son visited and had a flat tire late in the day I called them and they stayed open after hours until we arrived, removed a nail and plugged the hole, rather than trying to sell him a new tire. I also bought a used Honda from them, and it has proved reliable for the five years I've had it. If you want great service, Mike's is the place to go.

TG
Thomas G.
Bridport, VT
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Thomas said that he likes the service that he receives at the place, the staff complete the work that needs to be done and are good people.
This review was collected via phone interview by Customer Research Inc.

KF
Kay F.
Bristol, VT
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Kay said the business did a great job and they took her vehicle in right away. It was done a lot faster than she thought it would be.
This review was collected via phone interview by Customer Research Inc.

SM
Susan M.
Salisbury, VT
Honda HR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Susan said the staff was great and did the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MB
Martin B.
Middlebury, VT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Spoke with Fonda. She said the staff did what they asked of them, and that they did a good job. Her vehicle is up and running.
This review was collected via phone interview by Customer Research Inc.

KS
KATIE S.
Middlebury, VT
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Great service!
I made an appt for an oil & filter change & got right in. This was all prompt, but the big thing is, Mike told me I had forgotten my VT inspection was due. Thank you, thank you!!! I'm very appreciative, and the guys did the inspection promptly. I give a definite "thumbs up"!

GM
Gerhard M.
New Haven, VT
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Gerhard said the staff were fabulous, and he's happy with their service. They're a great bunch of guys that know what they're doing.
This review was collected via phone interview by Customer Research Inc.

JV
Julie V.
Bristol, VT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Julie said the staff did good work, the prices were affordable, and she was happy with everything.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Poultney, VT
Chevrolet Sonic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
David said he is satisfied with the business's service.
This review was collected via phone interview by Customer Research Inc.

SC
Suzie C.
Vermont
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Suzie said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

HT
Henry T.
Bristol, VT
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Henry said they have always treated him right. The staff do great work.
This review was collected via phone interview by Customer Research Inc.

PB
Patrick B.
Middlebury, VT
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Patrick said they are good people. He went in without an appointment and they still started his service immediately.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Bristol, VT
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Mike said the service was done and he got the estimates ahead of time. The staff were professional and on time.
This review was collected via phone interview by Customer Research Inc.

BW
Beatrice W.
Middlebury, VT
Chevrolet Sonic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Spoke with Beachie. She said this is a top notch business. The employees are friendly, respectful and courteous. If she needs a ride home they give her one and also will bring her vehicle to her.
This review was collected via phone interview by Customer Research Inc.

SH
SALLY H.
Campton, NH
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Outstanding
Mike's Auto does excellent work. The service is fantastic, and prices are very reasonable. There are no surprises: I'm always called if something is going to be needed that couldn't have been anticipated, and I can decide whether to proceed. Also if they see a new problem developing, they let me know. I trust Mike and his mechanics completely.

KC
Kevin C.
Vermont
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Kevin said this business has good guys on staff. They did what they were supposed to do. The business is great and the service was good.
This review was collected via phone interview by Customer Research Inc.

VL
Virginia L.
Vermont
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Virginia said the staff were efficient, easy to deal with, and the prices were fair.
This review was collected via phone interview by Customer Research Inc.

DB
Dan B.
Vermont
Pontiac Torrent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Dan said they were able to do and schedule the work within a 48 hours period.
This review was collected via phone interview by Customer Research Inc.

DP
DAVID P.
Middlebury, VT
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Friendliness and honesty.
Real people that care.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/25/2018
Today I have thumbs down. Time!
I went in for oil change with my 2000 Dakota. I drive very limited through out the years. Only when a truck is needed.
I waited during this. 2+ hours went by. Huh? What's going on. This never happens here. Turns out my truck was with someone that is slow. I did find out that my inspection was out of date. This is how much this truck get's used. I was unaware. Inspection could not be completed because of cracked tail light lens. Turns out can't get part for another day. The biggest issue, I was not informed of any of this in the time being there. I had to speak up. Made new date for completion.
Hopefully this is one in a million. I like going here.
Mike M. from Mike's Auto & Towing, Inc. responded on 04/25/2018

Hi Dave,I am very sorry,for the long wait.I don't like to make any excuses,but we were super busy and I could'nt get here to help because sarah (my wife) had just had surgery.This normaly would not happen.I did get a used lenz and would like to do the inspection for free on friday , I hope that helps.Thank-you Mike


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