Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

331 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


Verified Customer
West Springfield, MA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Prompt, professional, affordable, friendly 🌟🌟🌟🌟🌟
Totally professional, always there for emergencies, when I leave a message, calls are promptly returned, everyone is so nice, especially the woman out front who handles calls and appointments ... I was leaving for vacation and had a last minute problem, they had me bring the car down and four hours later the part had been ordered and installed and I was on my way. I can’t say enough good things about them. My son has had similar experiences with them... he has been rescued more than once with last minute car problems resolved quickly and affordably! 🌟🌟🌟🌟🌟
Mike Z. from Mike's Auto Service And Repair responded on 09/20/2018

Thank you!!!


CW
Charlie W.
West Springfield, MA
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Coolant service for my Lincoln
Mike and Cindy. Thank you for your timely service and completion. Thanks also for the overall inspection of the vehicle for safety and upcoming service needs.
I know Mike that you personally do not perform all of the work that comes into and out of your shop. You employ qualified techs and let them know that we, your customers, appreciate their competence.

JJ
Joe J.
Easthampton, MA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Joe said he always does a great job for him. He has reasonable prices and is happy with the service.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 09/14/2018

Thank you Joe!!!


LW
Lynda W.
West Springfield, MA
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Lynda said that she absolutely would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 09/14/2018

Thanks Lynda!!


KW
Karen W.
Pittsfield, MA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
Fair , Skilled , Excellent customer service
These are people you can trust ! Everything is reviewed with you is upfront and honest . The work is superior and Cindy from the time you make your appointment till your car is ready makes you feel you are getting the facts in what you need .
Mike Z. from Mike's Auto Service And Repair responded on 08/31/2018

Thank You Karen!! Glad we could help!


MM
Mary M.
West Springfield, MA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Mary said the staff did a very good job. They were very courteous and she stated she felt like she could depend on them.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 09/14/2018

Thank you Mary!


AS
Alan S.
Agawam, MA
Nissan Frontier 2WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Alan said the staff at this business did a great job.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 09/14/2018

Thanks Alan!!


MS
Michael S.
Agawam, MA
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Mike's is the place
Friendly staff and automotive knowledge and skill. Reasonable pricing.
Mike Z. from Mike's Auto Service And Repair responded on 09/14/2018

Thank you Mike!!!


TL
Tracey L.
Holyoke, MA
Chevrolet Captiva Sport Fleet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Tracey said, this business gives her great service every time she uses them.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 09/14/2018

Thanks Tracey!


DF
Darren F.
Agawam, MA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Darren said this business did an oil change on his vehicle and he was in and out.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 08/16/2018

Thanks Darren!


Verified Customer
Agawam, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Oil Change appt
I have been taking my vehicles to Mike's for many years. As always, I receive excellent service. I am given updates promptly if other problems are discovered and tMike and their staff do their best to accommodate me so as to get the issues resolved in a timely matter.
Mike Z. from Mike's Auto Service And Repair responded on 08/14/2018

Thank you!!!


MA
Matthew A.
West Springfield, MA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Matthew said they were extremely polite. It was quick and easy.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 08/14/2018

Thanks Matthew!!


KS
Kate S.
Massachusetts
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Kate said they did the job that she needed them to do. It was exactly what she wanted them to do and nothing extra..
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 08/14/2018

Thank you Kate!!!


JS
Jennifer S.
Agawam, MA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Jennifer said that the business was able to get them in right away, the next day after calling. They were very thorough and it was a good experience.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 08/14/2018

Thank you Jennifer!


MB
Mark B.
Massachusetts
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Mark said, his visit was perfect.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 08/14/2018

Thanks Mark!!


KR
Kathy R.
Westfield, MA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Kathy said they did an outstanding job.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 09/14/2018

Thank You Kathy!!


DP
Daniel P.
Agawam, MA
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Edna. She said this business was able to return her vehicle the next day after dropping it off.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 07/30/2018

Thank you Daniel!!


BD
Bill D.
West Springfield, MA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Bill said the service was good.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 07/30/2018

Thanks Bill!


EW
Evan W.
Holyoke, MA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Evan said the service was prompt and the people were courteous. They communicated well.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 07/30/2018

Thank you Evan!


DF
Drew F.
Springfield, MA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Drew said the service was good.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 07/30/2018

Thank you Drew!