Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

307 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


LW
Lynda W.
West Springfield, MA
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Lynda said the staff was honest and did a good job.
This review was collected via phone interview by Customer Research Inc.

DD
David D.
Agawam, MA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
David said he felt confident the staff would get the work done at a reasonable price. He was happy with the service. They took care of him.
This review was collected via phone interview by Customer Research Inc.

BP
Bianca P.
Springfield, MA
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Bianca said they did a good job at fixing her vehicle.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 06/14/2018

Thank you Bianca!!!


JC
Jack C.
West Springfield, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Jack said he never had any problems, and he has known the business for years.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 06/12/2018

Thank you Jack!


RG
Ryan G.
West Springfield, MA
Buick LaCrosse
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Ryan said Mike provided amazing service. The other employee's behavior was off.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 06/12/2018

Thank you for the feedback Ryan, I will check into your concern about our employee and will call you soon.


SL
Shane L.
West Springfield, MA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Shane said the staff were honest and reminded him of his warranty, which was awesome. He was treated fairly.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 06/12/2018

Thank you Shane!


SC
Saul C.
West Springfield, MA
Ford Freestyle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Saul said the staff are very knowledgeable, very helpful and very customer oriented, unlike other facilities he's been to.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 06/12/2018

Thank you Saul!


LC
Laura C.
Massachusetts
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Laura said the staff was nice and helpful. They got her vehicle working and they were very nice to deal with.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 06/12/2018

Thank you Laura!!


CW
Charlie W.
West Springfield, MA
Cadillac DTS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Charlie said they are very helpful, respectful and timely. They go out of their way concerning his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/22/2018

Thank you Charlie!!


RM
Roger M.
West Springfield, MA
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Roger said the staff was very professional.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/19/2018

Thanks Roger!!


JS
Jennifer S.
Agawam, MA
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Jennifer said the staff are very good. She is happy with the service she received.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/19/2018

Thank you Jennifer!!


PM
Paul M.
Massachusetts
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Paul said the staff were very knowledgeable and detailed about what was wrong.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/19/2018

Thank you Paul!!


LF
Lisa F.
West Springfield, MA
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Lisa said they did a great job. She went in for an oil change and they also checked for other things. The receptionist is really nice and sweet.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/19/2018

Thank You Lisa!!!


RR
Roberta R.
West Springfield, MA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Roberta said that the staff at the facility did a good job at a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/19/2018

Thanks Roberta!


MR
Marissa R.
Westfield, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Marissa said the business was good.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/08/2018

Thank you Marissa!


MS
Michael S.
Agawam, MA
Pontiac G6
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018
Oil Change
I usually go the quicky oil change place but my husband said why don't you go back to Mike's Auto? Glad I did. They are courteous, honest and responsive; and if there is problem they can fix it or find someone who can. It is one stop shopping! Their oil change is like a check up!
Sue S.
Mike Z. from Mike's Auto Service And Repair responded on 05/08/2018

Thank you Sue!!


JG
Joe G.
West Springfield, MA
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Joe said the business has good prices.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/08/2018

Thanks Joe!!!


JL
Jessica L.
West Springfield, MA
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Jessica said the service was really good. The employees explained the completed work.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/08/2018

Thank you Jessica!!


JM
Jody M.
West Springfield, MA
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Jody said the staff was very nice to her, and she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Mike Z. from Mike's Auto Service And Repair responded on 05/08/2018

Thank  you Jody!


LP
Lisa P.
West Springfield, MA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Great service!
Friendly, great, fast service. I would recommend Mike’s to anyone looking for a trustworthy place to bring their car for service.
Mike Z. from Mike's Auto Service And Repair responded on 04/25/2018

Thank you Lisa!!!