Momentum Chevrolet of Tulsa Body Shop

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

177 Reviews

94% Would Recommend
Latest Review about 5 years ago

Review for Momentum Chevrolet of Tulsa Body Shop
Spencer K. on 04/20/2012
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spencer said there was so much constuction at the business that it was hard to get into and hard to get out of. He said the vehicle was 10 minutes late. The business had called him and told him the vehicle was done and the paperwork was ready, so he could come in a pick up the vehicle, but when he arrived the paperwork was not ready. The business told him they would mail him the paperwork, which they did. He said he did not appreciate that the business did not have everything ready when they said they would. There was a mechanical repair that was done in another department and then the vehicle needed to be painted. He said the service department told him they would call him and have him come and look at the vehicle before sending it to be painted, but they did not. There were no updates and the business did not keep their word. He had to call for updates. He said this business supposedly prepared an estimate, but he never heard what it was. The service department gave him an estimate. It was his understanding that the paint was a secondary part of the work, but it turned out that the mechanical work was secondary, which he was not pleased about. He will never go back to this business and he will not recommend them. He said this business needs to get their stuff together and be up front with customers.
Category: Collision
Service Date: 04/13/2012
Review Created: 04/20/2012
This review was collected via phone interview by Customer Research Inc.