Overview

Overall Rating 4.19/5Overall Rating 4.19/5Overall Rating 4.19/5Overall Rating 4.19/5rating 4.19
4.2

( 491 Reviews )

ReScore Reviews™ (12)

ReScore
Overall Rating 3.583335/5Overall Rating 3.583335/5Overall Rating 3.583335/5rating 3.583335rating 3.583335
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
81% Would Recommend
92% Business Response
Latest Review 3 months ago

Reviews


NR
NEDA R.
Escondido, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
RED CARPET SERVICE
I DRIVE FROM ESCONDIDO TO TEMECULA HYUNDAI BECAUSE OF THE FRIENDLY STAFF AND THE BEST CUSTOMER SERVICE

TW
Timothy W.
Fairfield, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2018 Category: Service
My cars a LEMON
Shady dealership/ my car is stuck in the garage of a closed down bankrupt business with engine in pieces and I never recieved one call from anybody. LAW SUIT WILL BE COMING

Verified Customer
Fairfield, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Service was done as promised within my time frame.
See above
Courtesy ride was as promised.

Verified Customer
Dixon, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Speedy service
Pleasant staff and very helpful

JS
Julian S.
Suisun City, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2018 Category: Service
Very disappointing
Service rep was rude and unwilling to help with getting a loaner vehicle while I got me cat looked at for a third time.

AP
Anthony P.
Vacaville, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018 Category: Service
no title
service costs excessive-- would not recommend having service performed at this dealership

Verified Customer
Antioch, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018 Category: Service
Awesome staff
The service staff that helped me was customer oriented and was very helpful throughout the process.

MS
Mary S.
Fairfield, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Timely
Close to my house, when you make a appointment they are ready for you.

FJ
Floydette J.
Suisun City, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Ms james
Quick service

DM
Donald M.
Antioch, CA
2017 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Oil change service
Great price good job will be back everything was perfect

WF
Wayne F.
Moraga, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Great Service
They did a great job and were very fast.
Thank you!

FG
Felipe G.
Fairfield, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2018 Category: Service
Poor customer service
The person who took my service was extremely rude and not capable of provide proper customer service.
KRIS O., Service Manager from Momentum Hyundai responded on 10/18/2018

Greetings,

I appreciate your response to the survey and will use this information to always improve. It is very important that all of our customers feel valued and appreciated, I apologize that we fell short and want you to know we do not take your business for granted. I will address your concerns among the staff, this is not our normal representation of doing business and am very sorry for the event! I do take these matters seriously.


Verified Customer
Fairfield, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Excellent customer services
Excellent customer service

DD
David D.
Napa, CA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Taking care of family car
Feel fortunate to have a dealer that takes such good care of your car. Wish you were located in Napa.

JC
Jericho C.
Vallejo, CA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Customer service
Great service

Verified Customer
Vacaville, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2018 Category: Service
Good service
Service was good. Parts department was not helpful
KRIS O., Service Manager from Momentum Hyundai responded on 10/08/2018

Greetings,

I'm sorry to hear of your experience with the Parts department, I will look into the situation and use the findings for future improvement. It is my hope that you will return to our Dealership with the knowledge your business is valued ! and that I appreciate your response to the survey and will use this information to always improve.


DH
Duane H.
Fairfield, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
THEY CARE !
They make me feel IMPORTANT, THEY CARE ABOUT MY CAR & MYSELF !
ANOTHER GREAT JOB .

JE
John E.
Fairfield, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Great service
Quick and efficient service.

Verified Customer
Vacaville, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
In and out , easy.
In and out with no hassles.

BE
Billie E.
Fairfield, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Great
I have been taking my Hyundai to Momentum since I bought it and I always get excellent service. Also I really like the new furniture in the waiting area.