Momentum West Collision Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,102 Reviews)

95% Would Recommend
Latest Review 3 days ago

Reviews


MH
Margie H.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021 Category: Collision
Margie said the people and the job were perfect and she couldn't be happier.

RD
Rachel D.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021 Category: Collision
Rachel said the customer service representative was very responsive.

KR
Kenneth R.
Texas
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2021 Category: Collision
Kenneth said besides delaying the vehicle, it took 2 months, the staff didn't do everything they were supposed to do. He is right now returning to the business to get what needs to be finished, finished. They were not thorough and if they had been following a check list or if someone had taken it for a test drive, they would have noticed the sensor lights going off. There was a part delay but they had great customer service, they haven't been negative. He can't recommend the business at this time and he is still waiting be reimbursed for his rental.

MP
Michelle P.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2021 Category: Collision
Michelle said the business had the vehicle way longer than she thought it should have, almost 3 weeks. When she went to pick it up, it was still missing another part and she had to wait an additional 2 weeks for the flap on the fender. She was kept somewhat informed.

QN
Quang N.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/08/2021 Category: Collision
Quang said they had a lack of communication and they took too long. He didn't get his vehicle for two months. They contacted the insurance company late in the process. He had to email them to get updates.

DJ
Darby J.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021 Category: Collision
Darby said it was recommended by the dealership where she bought her vehicle.

CF
Christina F.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Collision
Christina said her vehicle was delayed by about two weeks due to ordering parts from England around Christmas time. Narkita an employee from this business did a good job, she was awesome. Christina just picked up her vehicle but so far everything is good.

CY
Christopher Y.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Collision
Spoke with Chris. He said the customer service was good.

JD
Jerome D.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Collision
Jerome said the business provided good repair work.

KH
Kenneth H.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Collision
Kenneth said the business did a fine job repairing his vehicle.

AD
Anthony D.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Collision
Anthony said the staff was very professional, the customer service was excellent as was the quality of work. Glenn P was excellent.

HP
Haydn P.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Collision
Haydn said all was great and on time.

JQ
Judith Q.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2020 Category: Collision
Spoke to Jim. He said they did a good job.

LM
Lin M.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020 Category: Collision
Lin said her experience was good, she is satisfied with it and everything is perfect.

TB
Teri B.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020 Category: Collision
Teri said that the customer service is good.