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SureCritic / Moore's Auto and Towing Inc.
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Moore's Auto and Towing Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(177 Reviews)
84
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Score Details

5 stars
90%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
84
Net Promoter Score ®

Business Details

Categories
Contact
(804) 203-5175
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
130 Bollingbrook St. Petersburg, VA 23834
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Moore's Auto and Towing Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(177 Reviews)
Write a Review
Recent Reviews
KA
gravatar
Koffi Alexandre A.
Colonial Heights, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2023
verified customerVerified Customer
10
Excellent experience and great repair crew!
They did the diagnosis and explained to me the parts, the cost and the time frame of the repair. Great feedbacks from the shop and excellent overall service. I got my vehicle on time and most importantly, it’s running well.
JA
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John A.
Colonial Heights, VA
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2023
verified customerVerified Customer
10
excellent service
Superb customer service.
DG
Don G.
Colonial Heights, VA
Chevrolet S-10
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2023
verified customerVerified Customer
8
Trouble shooter!
I’m always tickled when I get work done on my old truck at Moore’s. There are times when what’s needed isn’t understood by local shops… it’s hard to stump Eddie…. I’m sure he’d rather not work on my mess but he always can fix the problem….
And if you really want to fix your stuff up that’s the shop to take it to…
I’d like a hot rod someday, I better start saving my money… they can do it!
The Staff of M. from Moore's Auto and Towing Inc. responded on 09/27/2023 12:53 PM

Thanks Don for the great review! We are so glad you always come to us for your truck repairs. Eddie always works hard to ensure that your problems are solved and that you always get the best service possible. We appreciate your kind words and that you are considering coming back to us for your hot rod dreams. We will be here for you and ready to help!

Verified Customer
Chester, VA
Lincoln Navigator
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2023
verified customerVerified Customer
5
No work done yet
No work done yet
AS
Ashley S.
Richmond, VA
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2023
verified customerVerified Customer
10
Eddie rocks
Work is always affordable and quick. And it’s a plus the owner is wonderful . Won’t go anywhere else :)
Verified Customer
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2023
verified customerVerified Customer
10
Oil change.
Excellent service.
Verified Customer
Petersburg, VA
Honda Accord Sdn
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/04/2023
verified customerVerified Customer
0
Did not provide a repair at the price of nearly a grand
I had my vehicle towed in to have it diagnosed. They said the repair would be done and the vehicle would be ready in the next fee days and all that needed to be replaced was the AC condenser. After I paid nearly a grand, I was given back the vehicle. Upon further inspection, the condenser was never replaced and the issue was still present. This is highly unprofessional
The Staff of M. from Moore's Auto and Towing Inc. responded on 09/13/2023 01:15 PM

We apologize for the inconvenience. We take our customers’ satisfaction very seriously and we understand your frustration. We value your business and are sorry that this situation happened. Thank you for allowing us to find a resolution to the issue.

Verified Customer
Colonial Heights, VA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2023
verified customerVerified Customer
7
Inspection of my vehicle
I was told in a very nice respectful way what my vehicle needed to pass inspection also other things that I needed in the near future
The Staff of M. from Moore's Auto and Towing Inc. responded on 08/29/2023 01:46 PM

Thank you for your 5-star review! We are glad to have provided you with the information you needed to pass inspection. We take pride in our customer service and are pleased that you felt respected. We look forward to continuing to provide excellent service.

SA
Samuel A.
Mercury Mountaineer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2023
verified customerVerified Customer
10
Great customer service and help!
Excellent service good work nice place, if want the job done right!
Verified Customer
Colonial Heights, VA
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2023
verified customerVerified Customer
10
great team
Immediate service
Verified Customer
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2023
verified customerVerified Customer
10
Very professional and an all around great experience.
I purchased a car and Moores Auto check it out for me. They also did the Virginia emission testing . Tge mechanics were very professional and it was an all around great experience. I would recommend Moores Auto.
VJ
Vickie J.
Colonial Heights, VA
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2023
verified customerVerified Customer
10
Excellent and friendly service
Excellent service they can do anything you need done
BL
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Bill L.
Ettrick, VA
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customerVerified Customer
10
No one else got it right.
I have an older 3/4 ton Dodge 4x4 and have had a time trying to get the alignment right, and some couldn't fit it on their rack. Stopped in and asked if they could align it, and they could. Glad to have gotten it right.
JH
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j h.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
10
inspection
Thank You and your employees for doing an above-excellent repair on my car. The work and service were outstanding, prompt and way beyond what could reasonably be expected. As occasions arise, I will not hesitate to recommend Moores Auto Service.
JH
Jackie H.
Richmond, VA
Audi Q3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2023
verified customerVerified Customer
10
car inspection
I had to get my car inspection last minute and they were able to fit me in within just five minutes. The service was phenomenal. The price is even better. I would highly recommend anyone who is looking for an honest mechanic to go to Moore’s.
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