Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1423 Reviews

96% Would Recommend
Latest Review 2 days ago

Reviews


LH
Larry H.
Black Diamond, WA
Acura 3.2TL
Verified
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10/13/2018
Fast, efficient service
All requested work accomplished. Any issues uncovered during service are coordinated with customer to insure no surprises. Shop manager very knowledgeable which helps with the repair or wait decisions that sometimes can be made. I absolutely recommend Motorplex.

TS
Tom S.
Renton, WA
Ford F-150
Verified
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10/11/2018
Another great job by Motorplex
Thanks for the good work.

JV
John V.
Kent, WA
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
John said that he is a returning very loyal customer. He would highly recommend them.
This review was collected via phone interview by Customer Research Inc.

DB
Danny B.
Renton, WA
Pontiac G5
Verified
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09/22/2018
Consistency, since 2009!!!
MotorPlex always takes great care of my car. They understand my budget and prioritize what needs to be done!!!

AS
Angela S.
Covington, WA
Ford Escape
Verified
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09/22/2018
Superior Service!
This was my first appointment at Motorplex. I was really impressed that the owner took time to walk me thru the complete report of service findings. The printout was so helpful. This seemed much more comprehensive than other places I’ve been. I am confident In MOTORPLEX & look forward to future visits.

MR
Melissa R.
Maple Valley, WA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Melissa said this business always takes good care of her.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Maple Valley, WA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Friendly and accomodating.
Flexible.

BJ
Bob J.
Maple Valley, WA
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Bob said they did an absolutely wonderful job.
This review was collected via phone interview by Customer Research Inc.

DD
Donald D.
Tygh Valley, OR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Donald said he was in and out, he didn't have to wait, and got good service.
This review was collected via phone interview by Customer Research Inc.

JV
John V.
Kent, WA
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
John said communication is everything, and the staff did this very well during the service.
This review was collected via phone interview by Customer Research Inc.

WH
Wayne H.
Ellensburg, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Honest, caring, old fashioned customer service.
We were stranded blocking pump access at a service station, and found out about Motorplex towing and repair, which happened to be two blocks away. It was a challenging tow, as we had a crew cab 3500 Ram pickup pulling a travel trailer. All involved treated us like family, were extremely professional, and calmed us in a stressful situation. I mean from the two tow drivers right thru all staff and repair shop folks! Maple Valley Shop. I am 67 years old, and I just don't see old fashioned customer service like this anymore. 5 stars and huge thanks for taking care of us. Special thanks to Wamon for giving us a ride to wait for friends, and following up with status.

RC
Randy C.
Covington, WA
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Randy said the staff at this facility did a good job.
This review was collected via phone interview by Customer Research Inc.

HH
Harold H.
Maple Valley, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2018
Bigest rip off I have encountered in my 64 years on this earth!
They charged me over $400 hundred dollars to do nothing.
They totally miss diagnosed the problem.
They Wanted over $2,000 more to do a few thing that would not have fixed the problem.
It was a frayed ignition wire that a different shop fixed for $125 dollars.
I would not hire them to fix the shit house door on a tuna boat.

MH
Mike H.
Maple Valley, WA
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2018 Category: Service
Spoke with Amy. She said her vehicle has been in the facility for over two weeks. She is very upset because it is only there for a diagnostic check. She stated she has to call and check on the vehicle because there is a lack of communication between the staff and herself.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Maple Valley, WA
Ford Focus
Verified
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07/22/2018
Ford Focus
I was very happy with the service I received at the Maple Valley Motorplex store!

HM
Henry M.
Covington, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Henry said he was pleased with the service and the clean condition of the vehicle. The staff was up front on the price and they were willing to work with him.
This review was collected via phone interview by Customer Research Inc.

CA
Chuck A.
Maple Valley, WA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Chuck said this business did a good job. It was fantastic, awesome service. The people there do what they say they are going to do, and he is very satisfied. They are terrific. It is hard to find people who know what they're doing, and they do.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Maple Valley, WA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
AC Catastrophe Averted
While preparing for our vacation camping trip, I found that the AC in our Suburban had stopped working. As we had a 5-hour drive into 90-degree plus temperatures, this would have been catastrophic. Jim and his team were not only able to fit us in with no advance notice, but performed an inexpensive fix that got our AC working again. Many thanks to Motorplex Auto for their quick action and inexpensive fix!

RC
Randy C.
Covington, WA
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Randy said it took the employees 8 hours to fix his air conditioning when it should have only taken an hour.
This review was collected via phone interview by Customer Research Inc.

WH
Wayne H.
Auburn, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Wayne said everything is good.
This review was collected via phone interview by Customer Research Inc.