Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1453 Reviews

96% Would Recommend
Latest Review 6 days ago

Reviews


DG
Dan G.
Maple Valley, WA
Ram Pickup
Verified Customer
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03/13/2019 Category: Service
Dan said that the service was great.
This review was collected via phone interview by Customer Research Inc.

GP
Gary P.
Ravensdale, WA
Jeep Wrangler
Verified Customer
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03/10/2019
2014 Jeep
Service was great price was reasonable. Always detailed info on problem and repair

RN
Rebecca N.
Maple Valley, WA
Jeep Grand Cherokee
Verified Customer
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03/03/2019
Great Service Every Time!
As my Jeep gets older, there’s more problems and questions about repairs. We love Motorplex in Maple Valley for their knowledge, and quality work.

Though they are friendly, if they say they’ll call you by Tuesday, expect a call by Thursday. My guess is that they work so hard on so many cars, it’s hard for them to stop sometimes.

FY
Frank Y.
Maple Valley, WA
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02/28/2019
jeep fix
Very personable manager and staff, knowledgeable and willing to explain problems.
Lots of experience it shows in their dealings with the customers. Clean and
pleasant facility, excellent location. Efficient and complete service. My new Go To
Garage.

MB
Marcus B.
Ravensdale, WA
Audi A6
Verified Customer
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02/26/2019 Category: Service
Marcus said the business got the work done quickly, made him feel comfortable with his vehicle, and they were reasonable.
This review was collected via phone interview by Customer Research Inc.

RC
Randy C.
Covington, WA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Randy said the staff did a very good job for him.
This review was collected via phone interview by Customer Research Inc.

KW
Kirby W.
Maple Valley, WA
GMC Acadia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Kirby said the business is a good facility and he likes using them.
This review was collected via phone interview by Customer Research Inc.

AG
Anthony G.
Pacific, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Amazing place and amazing people
I had my truck towed into motorplex because of an coolant leak, heavy coolant leak. The original plans for the truck was getting the cooling system replaced for example water pump (that's where I thought the leak was coming from), radiator, hoses, and thermostat. Well after the inspection from John jim had made me aware that it was not the water pump but was the timing chain gasket that was leaking. So Jim and I agree to do the timing cover gasket and timing chain instead of the radiator and hoses at this time. For $1700 and some change I got the oil change, thermostat, water pump, timing chain and cover gasket, and the tow to the shop. It's been a few days now and I see no leaking and smell no coolant. I can honestly I am one happy customer. Motorplex will be the only place I get all my mechanical work done at for my truck.
Thank you to everyone at motorplex.

MR
Mari R.
Maple Valley, WA
Ford Ranger
Verified Customer
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01/24/2019
Inspection
I had gone in to get my brakes changed and the service was wonderful.
They inspected my vehicle and although I didn't end up doing the service there for now, they provided very good insight. Really like this place and will be going back for sure in the future.

AM
Amelia M.
Maple Valley, WA
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Amelia said her vehicle was scheduled quickly and done quickly. She stated that the business picked her up and dropped her off.
This review was collected via phone interview by Customer Research Inc.

BW
Ben W.
Issaquah, WA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Ben said the staff went above and beyond. His girlfriend wasn't able to get to the business after work was done so they offered to pick her up and bring her to the facility.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ravensdale, WA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Honesty is their policy!`
Great service and clear communication throughout the process. Saved me over $500 by disclosing a planned repair was not needed! Motorplex will be my “go to” for any car service!

TM
Travis M.
Maple Valley, WA
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Travis said the service at this business was great, and the staff were easy to work with.
This review was collected via phone interview by Customer Research Inc.

RC
Randy C.
Covington, WA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Randy said he likes this business.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Maple Valley, WA
Ford Taurus X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2018
good
They did a good job

JA
Jordan A.
snoqualmie, WA
Volvo 940
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/22/2018 Category: Service
Spoke with James. He said that he thought there could have been more done by the business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ravensdale, WA
Jeep Wrangler
Verified Customer
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12/10/2018
thourgh service no stone unturned
The service is great. Very knowledgeable staff and mechanics. Only draw back is the pricve very expensive compared to other dealers doing same work.

RH
Randy H.
Maple Valley, WA
Chevrolet Silverado SS
Verified Customer
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12/03/2018
Honesty, personal and quality service
Once again I'm pleased with the thorough service performed during my oil change service. Quality work, friendly treatment and honesty. Pickup service from home was also nice.

Adam was friendly, efficient and enthusiastic as he handled the billing and checkout process.

Jake transported me from home to shop. Had nice conversation with him along the ride. Jake was polite, friendly and showed a true enthusiasm toward his job and Motorplex.

Thanks again!

Merry Christmas

Randy Hayward

JG
John G.
Maple Valley, WA
Ford Taurus X
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/22/2018
great customer service but attention to detail lacking
Customer service is excellent. Jim is an expert in the Auto world. My issue was I got double billed for "Drive-ability and Engine Performance Diagnosis". and i have not received a credit back. Also, for my Motorplex recommendations...it says i'm due for another oil change at 179,000 miles, when i just had an oil change at 184,000 miles. Someone is not paying attention to some details.

DM
Duane M.
Maple Valley, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Duane said the price was fair, and he trusts the staff's work.
This review was collected via phone interview by Customer Research Inc.