Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
4.6

( 1498 Reviews )

96% Would Recommend
Latest Review 3 days ago

Reviews


NK
Norma K.
Ravensdale, WA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Norma said the business took her vehicle in early in the morning and took her home so she could be at home when they were working on it. She said when she needed her vehicle quickly they brought it to her. It was a very positive experience.
This review was collected via phone interview by Customer Research Inc.

MK
Michael K.
Renton, WA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Michael said this business is good, he likes what they do and he is glad they are in his area.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
Maple Valley, WA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019
Ford Fusion Oil Change
Friendly knowledgeable service.

RA
Ron A.
Covington, WA
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019 Category: Service
Ron said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

HA
Hannah A.
Maple Valley, WA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Hannah said the customer service was great. The Manager really helped her, explained everything that was wrong with her vehicle, was thorough and up front. The staff stayed open longer for her to pick up her vehicle.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Maple Valley, WA
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Friendly great service, truly cares
Great company and they look out for the customer

HB
Harold B.
Hobart, WA
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Harold said the business does a great job. He said he went in to have them do work on his vehicle and he keeps going back. He said it's a great place to do business with.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Maple Valley, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019
Rainier makes it Easy
Jim takes the worry out of having a mechanical problem. The email describing the problem, solution, and cost was easy to read. I got a loaner car from them while my car was being fixed so there was no inconvenience at all. Plus Jim’s a great guy.

DT
Dorothy T.
Maple Valley, WA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019
Regular maintenance check and oil change
Very impressed with the cleanliness of the office and the professional print out of the checks they did on my vehicle!

WR
Wamon R.
Covington, WA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Wamon said the staff does a great job and are always open to conversation. They are a good business and straight forward.
This review was collected via phone interview by Customer Research Inc.

JJ
Jack J.
Maple Valley, WA
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Spoke with Jack's wife. She said they know the people who run this business, and they would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PO
Phil O.
Ronald, WA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Phil said that the staff are nice people and the service was good.
This review was collected via phone interview by Customer Research Inc.

RC
Randy C.
Covington, WA
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2019 Category: Service
Randy said the staff really did a good job.
This review was collected via phone interview by Customer Research Inc.

BP
Bob P.
Maple Valley, WA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019
good job
They did a good job as they always do

KM
Katie M.
Maple Valley, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019
A+ Rating for this excellent repair shop
I have had many used cars over the years, and have had some bad experiences. However, I had the opposite experience at Rainier, which was great. I was able to speak several times to the owner, who not only is kind and calm, but honest, thorough, and very competent. I wish I had found this repair shop many years ago as it would have saved me from other mechanics who took advantage of a single woman who didn't have much knowledge of car mechanics. Recently a discount repair shop did not put the oil plug and oil gasket back when they changed the oil and all the oil drained out of my car, ruining the engine. Rainier made a thorough inspection, but also gave me advice on how to deal with the other, poor quality repair facility. I was extremely stressed but had the confidence to handle the negotiations with the discount repair facility because of the advice given to me by the owner at Rainier. He gave me all this great guidance, (at least 2 hours during multiple conversations) for free. That is very hard to come by in the auto repair business.

JQ
Jeff Q.
Maple Valley, WA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Jeff said that the facility fixed his problem in one day.
This review was collected via phone interview by Customer Research Inc.

AW
Alice W.
Black Diamond, WA
Ford Focus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2019 Category: Service
Alice said the employees kept her vehicle over night without calling her to ask if that was alright. She feels the employees should have called her to update her on what was going on with the vehicle.
This review was collected via phone interview by Customer Research Inc.

HA
Hernan A.
Maple Valley, WA
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
Fast service and friendly staff
Quality and fast service performed by friendly staff.

CE
Chad E.
Covington, WA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Chad said the service and customer service was great.
This review was collected via phone interview by Customer Research Inc.

JQ
Jeff Q.
Maple Valley, WA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Jeff said that they got him in quickly and found the problem. He added they fixed the vehicle, all on the same day
This review was collected via phone interview by Customer Research Inc.