Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1412 Reviews

96% Would Recommend
Latest Review about 11 hours ago

Reviews


WH
Wayne H.
Ellensburg, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Honest, caring, old fashioned customer service.
We were stranded blocking pump access at a service station, and found out about Motorplex towing and repair, which happened to be two blocks away. It was a challenging tow, as we had a crew cab 3500 Ram pickup pulling a travel trailer. All involved treated us like family, were extremely professional, and calmed us in a stressful situation. I mean from the two tow drivers right thru all staff and repair shop folks! Maple Valley Shop. I am 67 years old, and I just don't see old fashioned customer service like this anymore. 5 stars and huge thanks for taking care of us. Special thanks to Wamon for giving us a ride to wait for friends, and following up with status.

RC
Randy C.
Covington, WA
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Randy said the staff at this facility did a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Maple Valley, WA
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2018 Category: Service
Spoke with Amy. She said her vehicle has been in the facility for over two weeks. She is very upset because it is only there for a diagnostic check. She stated she has to call and check on the vehicle because there is a lack of communication between the staff and herself.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Maple Valley, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Ford Focus
I was very happy with the service I received at the Maple Valley Motorplex store!

HM
Henry M.
Covington, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Henry said he was pleased with the service and the clean condition of the vehicle. The staff was up front on the price and they were willing to work with him.
This review was collected via phone interview by Customer Research Inc.

CA
Chuck A.
Maple Valley, WA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Chuck said this business did a good job. It was fantastic, awesome service. The people there do what they say they are going to do, and he is very satisfied. They are terrific. It is hard to find people who know what they're doing, and they do.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Maple Valley, WA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
AC Catastrophe Averted
While preparing for our vacation camping trip, I found that the AC in our Suburban had stopped working. As we had a 5-hour drive into 90-degree plus temperatures, this would have been catastrophic. Jim and his team were not only able to fit us in with no advance notice, but performed an inexpensive fix that got our AC working again. Many thanks to Motorplex Auto for their quick action and inexpensive fix!

RC
Randy C.
Covington, WA
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Randy said it took the employees 8 hours to fix his air conditioning when it should have only taken an hour.
This review was collected via phone interview by Customer Research Inc.

WH
Wayne H.
Auburn, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Wayne said everything is good.
This review was collected via phone interview by Customer Research Inc.

JS
Joshua S.
Maple Valley, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Timely service and good quality work
Needed a rear pinion seal replaced on my truck. This shop got me in and out in under 24 hours. Not bad considering the dealership quoted 5 to 6 days turnaround time. I got exactly what I asked for. No more no less. No gimmicks or upsales. No hidden or suprise charges. Good quality and honest work.

SM
Stephen M.
Auburn, WA
GMC Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Stephen said the customer service was good. The employees had good communication and were done when they said they would be.
This review was collected via phone interview by Customer Research Inc.

PB
Peter B.
Maple Valley, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Spoke with Rebecca. She said this business did great. The staff members were pleasant, accommodating, they did a good job, and were nice to work with .
This review was collected via phone interview by Customer Research Inc.

DB
Darrin B.
Maple Valley, WA
GMC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Darrin said the business took him in for services right away. The staff always do really great work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JL
Jongjay L.
Maple Valley, WA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Jongjay said the employees were good. He liked them and their prices were fair.
This review was collected via phone interview by Customer Research Inc.

AW
Alice W.
Black Diamond, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Alice said this business takes good care of her and there is never a wait. She is really glad she discovered them.
This review was collected via phone interview by Customer Research Inc.

KM
Kalei M.
Silverdale, WA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2018 Category: Service
Kalei said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RC
Randy C.
Covington, WA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Randy said the service was good.
This review was collected via phone interview by Customer Research Inc.

RR
Rich R.
Ravensdale, WA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Rich said the staff took a long time to service his vehicle, and at times he did not know what was going on with the repair.
This review was collected via phone interview by Customer Research Inc.

GK
Geroge K.
Maple Valley, WA
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
George said this business did everything he needed on short notice. They are nice people to deal with. They drove him home and picked him up, in addition to getting the vehicle running again. They accomplished a relatively difficult job on very short notice, which he very much appreciates.
This review was collected via phone interview by Customer Research Inc.

DW
Duane W.
Auburn, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Duane said this business did a good job.
This review was collected via phone interview by Customer Research Inc.