Rainier Automotive LLC

Norma said the business took her vehicle in early in the morning and took her home so she could be at home when they were working on it. She said when she needed her vehicle quickly they brought it to her. It was a very positive experience.

Michael said this business is good, he likes what they do and he is glad they are in his area.

Friendly knowledgeable service.

Ron said he would recommend this business for service.

Hannah said the customer service was great. The Manager really helped her, explained everything that was wrong with her vehicle, was thorough and up front. The staff stayed open longer for her to pick up her vehicle.

Great company and they look out for the customer

Harold said the business does a great job. He said he went in to have them do work on his vehicle and he keeps going back. He said it's a great place to do business with.

Jim takes the worry out of having a mechanical problem. The email describing the problem, solution, and cost was easy to read. I got a loaner car from them while my car was being fixed so there was no inconvenience at all. Plus Jim’s a great guy.

Very impressed with the cleanliness of the office and the professional print out of the checks they did on my vehicle!

Wamon said the staff does a great job and are always open to conversation. They are a good business and straight forward.

Spoke with Jack's wife. She said they know the people who run this business, and they would recommend this business for service.

Phil said that the staff are nice people and the service was good.

Randy said the staff really did a good job.

They did a good job as they always do

I have had many used cars over the years, and have had some bad experiences. However, I had the opposite experience at Rainier, which was great. I was able to speak several times to the owner, who not only is kind and calm, but honest, thorough, and very competent. I wish I had found this repair shop many years ago as it would have saved me from other mechanics who took advantage of a single woman who didn't have much knowledge of car mechanics. Recently a discount repair shop did not put the oil plug and oil gasket back when they changed the oil and all the oil drained out of my car, ruining the engine. Rainier made a thorough inspection, but also gave me advice on how to deal with the other, poor quality repair facility. I was extremely stressed but had the confidence to handle the negotiations with the discount repair facility because of the advice given to me by the owner at Rainier. He gave me all this great guidance, (at least 2 hours during multiple conversations) for free. That is very hard to come by in the auto repair business.

Jeff said that the facility fixed his problem in one day.

Alice said the employees kept her vehicle over night without calling her to ask if that was alright. She feels the employees should have called her to update her on what was going on with the vehicle.

Quality and fast service performed by friendly staff.

Chad said the service and customer service was great.

Jeff said that they got him in quickly and found the problem. He added they fixed the vehicle, all on the same day