Murray's CARSTAR Collision

Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

698 Reviews

99% Would Recommend
Latest Review 18 days ago

Reviews


TC
Tiffany C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Collision
Tiffany said this business was very accommodating. They were quick and it was a really easy process. Everyone was really helpful and nice.
This review was collected via phone interview by Customer Research Inc.

DB
Dean B.
Des Moines, WA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2018 Category: Collision
Dean said he is satisfied with the matching of the paint work. The part they replaced was not sanded and smooth. So, it's obvious that there was a part replacement. The job was not done, totally. He chose not to elaborate on if he was satisfied with the communication, but stated he only spoke with the office staff. He intends to take his vehicle to his insurance adjuster to get his point on what he should do forward.
This review was collected via phone interview by Customer Research Inc.

TN
Tang N.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Collision
Tang said the repair work was done well.
This review was collected via phone interview by Customer Research Inc.

AV
Alice V.
Kent, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Collision
Alice said everything was wonderful, from the receptionist, to the fellow who gave her a ride, to the work on the vehicle. It was great.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Lake Tapps, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Collision
Mark said the staff at this business did exactly what they said they would do. He has used this business before, as he has been rear-ended in the past, and the service has been great.
This review was collected via phone interview by Customer Research Inc.

VM
Valma M.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Collision
Valma said the staff are friendly and courteous.
This review was collected via phone interview by Customer Research Inc.

KE
Kyle E.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Collision
Kyle said the business had great customer service. They were timely with good communication.
This review was collected via phone interview by Customer Research Inc.

DM
Darren M.
Federal Way, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Collision
Darren said the process at this business was simple and easy. He was never given a promise date.
This review was collected via phone interview by Customer Research Inc.

GC
Geremy C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Geremy said he got fast work. His vehicle was in and out and he got good communication. He liked the text message system and they were really efficient.
This review was collected via phone interview by Customer Research Inc.

DK
Dawn K.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Collision
Dawn said the staff at the business did very well and everything was overall, excellent.
This review was collected via phone interview by Customer Research Inc.

RR
Rafael R.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Collision
Rafael said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

AK
Anthony K.
Anchorage, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Collision
Anthony said this business was good. He had no problems with them.
This review was collected via phone interview by Customer Research Inc.

LS
Leslie S.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Collision
Leslie chose not to elaborate on her satisfaction with her overall experience.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Collision
Gary said the facility was timely, he liked the estimate, and the people were helpful and courteous.
This review was collected via phone interview by Customer Research Inc.

BA
Blake A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Collision
Blake the business did excellent work, had good communication, and was finished quickly.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Collision
William said he is satisfied with the work the business performed, his vehicle runs well and he is happy with it.
This review was collected via phone interview by Customer Research Inc.

DJ
Darcy J.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Collision
Darcy said the staff at this business were helpful and thorough.
This review was collected via phone interview by Customer Research Inc.

MW
Morgan W.
Des Moines, WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Collision
Morgan said the employees did really well on fixing the damage to her vehicle's body but they glossed over the mechanical issues.
This review was collected via phone interview by Customer Research Inc.

FD
Frank D.
Federal Way, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Collision
Frank said he had 2 vehicles repaired with fairly major damage and one just recently. The estimate was good, the customer service was great and the repair was perfect.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Stephen said he was entirely satisfied with his experience, he was pleased from start to finish. The location of the business was convenient and easy to find. The staff member at the desk was knowledgeable and efficient. When he brought his vehicle in, the staff were very clear about what needed to be done and how long it would take. They dealt with the insurance company directly so he didn't have to worry. The work was done really efficiently, really well, and it was completed 2 hours sooner than expected.
This review was collected via phone interview by Customer Research Inc.

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