Murray's CARSTAR Collision

Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

691 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


DM
Darren M.
Federal Way, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Collision
Darren said the process at this business was simple and easy. He was never given a promise date.
This review was collected via phone interview by Customer Research Inc.

GC
Geremy C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Geremy said he got fast work. His vehicle was in and out and he got good communication. He liked the text message system and they were really efficient.
This review was collected via phone interview by Customer Research Inc.

DK
Dawn K.
Des Moines, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Collision
Dawn said the staff at the business did very well and everything was overall, excellent.
This review was collected via phone interview by Customer Research Inc.

RR
Rafael R.
Des Moines, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Collision
Rafael said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

AK
Anthony K.
Anchorage, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Collision
Anthony said this business was good. He had no problems with them.
This review was collected via phone interview by Customer Research Inc.

LS
Leslie S.
Des Moines, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Collision
Leslie chose not to elaborate on her satisfaction with her overall experience.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Collision
Gary said the facility was timely, he liked the estimate, and the people were helpful and courteous.
This review was collected via phone interview by Customer Research Inc.

BA
Blake A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Collision
Blake the business did excellent work, had good communication, and was finished quickly.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Des Moines, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Collision
William said he is satisfied with the work the business performed, his vehicle runs well and he is happy with it.
This review was collected via phone interview by Customer Research Inc.

DJ
Darcy J.
Des Moines, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Collision
Darcy said the staff at this business were helpful and thorough.
This review was collected via phone interview by Customer Research Inc.

MW
Morgan W.
Des Moines, WA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Collision
Morgan said the employees did really well on fixing the damage to her vehicle's body but they glossed over the mechanical issues.
This review was collected via phone interview by Customer Research Inc.

FD
Frank D.
Federal Way, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Collision
Frank said he had 2 vehicles repaired with fairly major damage and one just recently. The estimate was good, the customer service was great and the repair was perfect.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Des Moines, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Stephen said he was entirely satisfied with his experience, he was pleased from start to finish. The location of the business was convenient and easy to find. The staff member at the desk was knowledgeable and efficient. When he brought his vehicle in, the staff were very clear about what needed to be done and how long it would take. They dealt with the insurance company directly so he didn't have to worry. The work was done really efficiently, really well, and it was completed 2 hours sooner than expected.
This review was collected via phone interview by Customer Research Inc.

PD
Patrick D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Patrick said the staff did an outstanding job. They provided status updates on the repairs. The vehicle was ready a few days later than promised due to additional damage being found.
This review was collected via phone interview by Customer Research Inc.

GE
Greg E.
Milton, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Collision
Greg said this is a classy business which is family operated. Everyone was professional and courteous.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Renton, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Collision
John said the repair process went smoothly. The staff were able to work with him, and fit him in quickly. They kept him updated during the process. His vehicle was delayed by a couple of days. The cause of the delay was due to the body work. They wanted to make sure the frame was aligned properly.
This review was collected via phone interview by Customer Research Inc.

PL
Phillip L.
Des Moines, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Collision
Phillip said this business has great customer service, follow-through, communication and cleanliness.
This review was collected via phone interview by Customer Research Inc.

JF
Jim F.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Collision
Jim said he didn't have any issues. The business did a good job.
This review was collected via phone interview by Customer Research Inc.

SG
Sandra G.
Seatac, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Collision
Sandra said she really appreciates being kept updated throughout the whole process. All of the staff members were nice and courteous.
This review was collected via phone interview by Customer Research Inc.

JB
Juanita B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Collision
Juanita chose not to elaborate on her satisfaction with her overall experience.
This review was collected via phone interview by Customer Research Inc.

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