Murray's CARSTAR Collision

Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

719 Reviews

99% Would Recommend
Latest Review 14 days ago

Reviews


SB
Sheri B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Collision
Sheri said the business made it easy from start to finish and they also did a great job.
This review was collected via phone interview by Customer Research Inc.

HB
Heather B.
Seattle, WA
Verified Customer
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02/07/2019 Category: Collision
Heather said the business was very friendly and they kept her updated. She also said to tell the business thanks for fixing her vehicle.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Burien, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Collision
Daniel said the staff was helpful and responsive. They answered his questions. The vehicle was returned one week later than promised without a reason. However, the staff was very communicative during the repair process.
This review was collected via phone interview by Customer Research Inc.

MC
Matthew C.
Gig Harbor, WA
Verified Customer
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02/05/2019 Category: Collision
Matthew said the vehicle is like brand new.
This review was collected via phone interview by Customer Research Inc.

DN
Doan N.
Tacoma, WA
Verified Customer
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01/17/2019 Category: Collision
Spoke with Hung. He said overall the business provided pretty good customer service. However, he said the business said he had to go to another business because of bubbles on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JL
James L.
Kent, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Collision
Spoke with Brenda. She said the staff was extremely professional, they did what they said they were going to do, and communicated frequently. So the vehicle was in and out in 3 days,
This review was collected via phone interview by Customer Research Inc.

SO
Stephanie O.
Kent, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Collision
Stephanie said the staff was helpful and worked hard to provide information.
This review was collected via phone interview by Customer Research Inc.

BK
Barton K.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Collision
Spoke with Christina. She said she would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Kent, WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2019 Category: Collision
Spoke with Quang. He said there were a couple of scratches on the exact location on both sides of the vehicle when he went to pick it up, which were not there before. He said it looked like they may have occurred when someone took the bumper off. The estimator stated the scratches were there before, and he had photos which he did not show Quang. Quang said he was kind of satisfied with the thoroughness of the person who prepared his estimate.
This review was collected via phone interview by Customer Research Inc.

DE
Diana E.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Collision
Diana said they were able to take her vehicle in right away without any hassles. There was a 3 or 4 day delay because they found additional damage and had to order parts.
This review was collected via phone interview by Customer Research Inc.

PR
Paolo R.
Tacoma, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Collision
Paolo said they exceeded his expectation and they were timely.
This review was collected via phone interview by Customer Research Inc.

RJ
Ronald J.
Kent, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Collision
Ronald said he was treated very well at this business, and the actual work was done exactly as said. He has already recommended this place. He has used it in the past and had excellent results.
This review was collected via phone interview by Customer Research Inc.

BW
Bin W.
Seattle, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Collision
Bin said he was a previous customer and everything was good.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Collision
Steve said the business does a good job. They are welcoming and on time and did everything they said they were going to do.
This review was collected via phone interview by Customer Research Inc.

EB
Eric B.
Burien, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Collision
Eric said they've worked on two of his vehicles in the last month. Their workmanship has been good. If, he had questions, they were good at following up. The updates were overwhelming and too much. They were a day late of where they actually were in the repair process.
This review was collected via phone interview by Customer Research Inc.

CK
Curtiss K.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Collision
Curtiss said the staff was professional, thorough, and exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

PC
Pam C.
Auburn, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Collision
Spoke with Lynn. She said the repairs all went smoothly with no problems.
This review was collected via phone interview by Customer Research Inc.

BJ
Benjamin J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Collision
Benjamin said the employees took care of his vehicle very well. He had nothing to do with the estimate.
This review was collected via phone interview by Customer Research Inc.

GD
Gwendolyn D.
Des Moines, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Collision
Gwendolyn said the business made good repairs.
This review was collected via phone interview by Customer Research Inc.

JI
Jason I.
Seatac, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Collision
Jason said the provided good quality but it took a long time. Once he saw the results he was impressed. He said the vehicle was not ready when promised but he did not elaborate as to how late it was or on the cause of the delay.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 719 in total