Murray's CARSTAR Collision

Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

677 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


GE
Greg E.
Milton, WA
Verified
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07/10/2018 Category: Collision
Greg said this is a classy business which is family operated. Everyone was professional and courteous.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Renton, WA
Verified
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07/06/2018 Category: Collision
John said the repair process went smoothly. The staff were able to work with him, and fit him in quickly. They kept him updated during the process. His vehicle was delayed by a couple of days. The cause of the delay was due to the body work. They wanted to make sure the frame was aligned properly.
This review was collected via phone interview by Customer Research Inc.

PL
Phillip L.
Des Moines, WA
Verified
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07/03/2018 Category: Collision
Phillip said this business has great customer service, follow-through, communication and cleanliness.
This review was collected via phone interview by Customer Research Inc.

JF
Jim F.
Washington
Verified
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06/28/2018 Category: Collision
Jim said he didn't have any issues. The business did a good job.
This review was collected via phone interview by Customer Research Inc.

SG
Sandra G.
Seatac, WA
Verified
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06/28/2018 Category: Collision
Sandra said she really appreciates being kept updated throughout the whole process. All of the staff members were nice and courteous.
This review was collected via phone interview by Customer Research Inc.

JB
Juanita B.
Washington
Verified
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06/26/2018 Category: Collision
Juanita chose not to elaborate on her satisfaction with her overall experience.
This review was collected via phone interview by Customer Research Inc.

AB
Amy B.
Tacoma, WA
Verified
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06/09/2018 Category: Collision
Amy said the owners were very nice and provided great service.
This review was collected via phone interview by Customer Research Inc.

JW
Jana W.
Des Moines, WA
Verified
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05/19/2018 Category: Collision
Jana said she was happy with the work and she can't tell the damages. It was a few days late, but she appreciates their service, quality, and the estimates.
This review was collected via phone interview by Customer Research Inc.

KA
Klinten A.
Seatac, WA
Verified
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05/16/2018 Category: Collision
Klinten said he really likes the overall customer service. He was really impressed with all the employees. They were all proactive and super friendly. He really appreciated all the updates.
This review was collected via phone interview by Customer Research Inc.

RC
Raymond C.
Washington
Verified
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05/14/2018 Category: Collision
Raymond said the employees provided great customer service and made his experience easy. They were nice, efficient, and showed concern for his vehicle.
This review was collected via phone interview by Customer Research Inc.

DN
Darren N.
Des Moines, WA
Verified
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04/27/2018 Category: Collision
Darren said the staff was very helpful and responsive and the work was done very well. He saw very high reviews on Yelp.
This review was collected via phone interview by Customer Research Inc.

JS
Joshua S.
Washington
Verified
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04/26/2018 Category: Collision
Joshua said he was happy with everything in the process.
This review was collected via phone interview by Customer Research Inc.

LM
Lynne M.
Des Moines, WA
Verified
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04/17/2018 Category: Collision
Lynne said the employees were phenomenal. Her vehicle looks brand new and she couldn't tell it had been in an accident.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Kent, WA
Verified
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04/17/2018 Category: Collision
Mike said this business has great communication and great follow up. It was a really good experience. He was not satisfied with the thoroughness of the person who prepared his estimate, because it was way too high. The personnel were awesome.
This review was collected via phone interview by Customer Research Inc.

GW
Garrett W.
Des Moines, WA
Verified
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04/03/2018 Category: Collision
Garrett said his overall experience was good. They did a great job.
This review was collected via phone interview by Customer Research Inc.

KT
Kristi T.
Des Moines, WA
Verified
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04/02/2018 Category: Collision
Kristi said she was extremely happy with the employee's work. Everything turned out better than what they promised. Her vehicle looks brand new. She didn't have any complaints. Her vehicle was completed one day earlier than the promised time.
This review was collected via phone interview by Customer Research Inc.

PM
Patrick M.
Renton, WA
Verified
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03/14/2018 Category: Collision
Patrick said the business had very good communication on the status of the repairs, they were very helpful even before the process with rental vehicle return place. Overall was the business was clean and his vehicle runs really well. They told him the vehicle would take twenty-one days, but it took thirty days.
This review was collected via phone interview by Customer Research Inc.

LS
Linda S.
Kent, WA
Verified
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03/14/2018 Category: Collision
Spoke with Linda's husband. He said the customer service was outstanding. The vehicle was washed and detailed inside, and it was all around perfect.
This review was collected via phone interview by Customer Research Inc.

DK
Dulcey K.
Renton, WA
Verified
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03/14/2018 Category: Collision
Dulcey said she got great communication, she was kept informed and this experience was amazing. There were a few issues along the way but they resolved them quickly and there were no surprises. This was very refreshing.
This review was collected via phone interview by Customer Research Inc.

LS
Linda S.
Kent, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Collision
Spoke with Linda's husband. He said the customer service was outstanding. The vehicle was washed and detailed inside, and it was all around perfect.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 677 in total