Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

273 Reviews

100% Would Recommend
Latest Review 6 days ago

Reviews


DA
Doug A.
Ventura, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Doug said Brett was able to look over the vehicle to make sure it was good before their trip.
This review was collected via phone interview by Customer Research Inc.

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Robert V.
Ojai, CA
Toyota 4Runner
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2018 Category: Service
Robert said the staff chopped up his vehicle and they tried to put something on his vehicle without reading the instructions. He spent two days correcting it when he had paid them nine hundred dollars to do. He was not satisfied. The staff were not professional so he can not recommend the business for service. He also felt it was rude that the younger staff members were cursing, screaming and complaining in front of the customers.
This review was collected via phone interview by Customer Research Inc.
Brett M. from My Mechanic / Off Road Werkz responded on 08/03/2018

First I want to say that the customer brought our shop a basket case ARB Bumper system that a body shop had for three weeks and could not install it because they did not read the instructions according to the customer. This vehicle was in a fender bender and may have some unibody/frame horn damage and we had to make adjustments accordingly.
The vehicle had the bumper partially installed and parts were scattered about in his car. Second of all no ARB bumper is easily installed because you have to hog out the holes to make alignment possible. plus you have to lay out the templates provided and cut the original plastic bumper to have the grill and shaping of the old bumper before installing the ARB bumper which we did according to the instructions. Customer only gave us two days to install it and was rushing us until the last minute.
He seemed very happy when he paid and left the shop. He did come back the next day to go through the old bumper parts and never complained then either. We charged $900 to install the system at a flat price and we also had over 15 hours installing it. If customer was so unsatisfied, Why did he not call me. I believe he should call and talk to me about this. 
Brett
805 642-8400


SR
Steve R.
Camarillo, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Steve said the staff was responsive and got right on the project. They did everything that was asked and did it in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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Eric F.
Ventura, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Eric said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

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Chase B.
Simi Valley, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Chase said he trusts the business, and that is hard to find.
This review was collected via phone interview by Customer Research Inc.

JP
Jeff P.
Ventura, CA
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Jeff said this business did really good job, and he appreciates it.
This review was collected via phone interview by Customer Research Inc.

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Tyler B.
Oxnard, CA
Toyota T100
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Tyler said the staff provided good quality work.
This review was collected via phone interview by Customer Research Inc.

JJ
John J.
Oxnard, CA
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
John said the staff did exactly what was needed for a fair price.
This review was collected via phone interview by Customer Research Inc.

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CLIFF P.
Ventura, CA
Ford E-350 Super Duty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Honest mechanics
Honest mechanics

MG
Marissa G.
Ventura, CA
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2018 Category: Service
Marissa said the vehicle is better but there is still a traction issue.
This review was collected via phone interview by Customer Research Inc.

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Cody F.
Port Hueneme, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Cody said this business is super friendly. They came across a couple of issues but were able to take care of it quickly and the owner went and picked up the part.
This review was collected via phone interview by Customer Research Inc.

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YVONNE S.
Ventura, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Honest and fair!
Been coming to Brett for over 25 years. Just had a lot of work done on my car with 143,000 miles on it. Brett has taken care of it from day one. Its ready for another 143,000. Thanks Brett!

GD
Gene D.
Ventura, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Gene said they do good work and he is happy.
This review was collected via phone interview by Customer Research Inc.

TG
Terry G.
Camarillo, CA
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Terry said they have excellent service and they always take care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Oxnard, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
Extremely Knowledgable
Decided to take my Jeep here simply based on the 2 minute phone call I had with Brett. I was able to describe my issue to him and he knew the part numbers of the parts off the top of his head. It was obvious he knew Jeeps and he was able to get me into the shop the next morning. Will be back for any service I need.

VB
VALEREE B.
Ventura, CA
Honda Civic Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018
Trust in what you do.
Hi Brett,

You always do a good job for us which is why we have been with you so long.

One small complaint. When the young man went in to fix the lights I saw as I was ready to drive home he failed to place a paper for protection on my front seat. There was dark dirt on the seat which I didn't notice until I came home. Could not get it all off (greasy dirt) from working on auto's.

TN
Tanner N.
Solvang, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Tanner said this business did a great job.
This review was collected via phone interview by Customer Research Inc.

MM
Marc M.
Ventura, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Marc said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

CC
Corey C.
Ventura, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Corey said the staff were polite, did the job correctly the first time and they were fair.
This review was collected via phone interview by Customer Research Inc.

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Sylvia C.
Ventura, CA
Scion xA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Sylvia said she liked the service at the business.
This review was collected via phone interview by Customer Research Inc.