Napleton River Oaks Hyundai


Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

835 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 3.3750025/5Overall Rating 3.3750025/5Overall Rating 3.3750025/5rating 3.3750025rating 3.3750025
Original
Overall Rating 1.625/5rating 1.625rating 1.625rating 1.625rating 1.625
88% Would Recommend
100% Business Response
Latest Review about 15 hours ago
Suszanne B. on 12/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"review of recent car service"
The technician was very informative and provided additional information about a recall on my car. The service was provided in a timely manner. The waiting room was very comfortable.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 12/17/2017 09:50 AM
Jennett K. on 12/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Friendly"
I had 1pm Saturday appt.. Was very surprised, my tech was very courteous, the decor in the waiting room is very inviting, and I was done so quickly I was very impressed and happy.!!! Thank u
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/17/2017 08:23 AM
Precious K. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pk"
The staff waa friendly, accurate, and they were trained very well! Overall GREAT TEAM
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/16/2017 09:47 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/16/2017

Thnak you for your response, we value your feedback!

Geraldine B. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love my service rep. Mike"
Mike make sure I'm in and out with a smile
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/15/2017 12:45 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/16/2017

Thank yoiu for the response. We appreciate your feedback!

Andre J. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service."
Excellent customer service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/14/2017 11:46 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/15/2017

Thank you for your response. We appreciate your feedback!

Angelee T. on 12/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Clean"
I think when your spending a lot of money and bringing business there you shouldnt be nickle and dime every time.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/13/2017 06:04 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/13/2017

Thank you for the feedback. We value your response.

Gerrardo M. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Mike was very helpful
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/12/2017 05:08 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/13/2017

Thank you for your response. We appreciate the feedback!

Michelle C. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"wonderful as always"
pleasant atmosphere
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/10/2017 04:01 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/11/2017

Thank you for your feedbacke. We value your response.

Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Expedient and Trustworthy Service."
The work is done in a timely manner. The staff are very courteous.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/08/2017 10:29 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/11/2017

Thank you for your response. We value the feedback.

Letitia W. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service
Very timely
Clean waiting area
Water coffe and tea available
Great customer service
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/08/2017 12:13 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/11/2017

Thank you for your feedback. We appreciate your response.

Carl G. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
The manager was very friendly and got the work done in a very short time .
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/06/2017 04:01 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/08/2017

Thank you for your feedback. We value your response!

Mary L. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Auto repair service "
The service was fast and outstanding. I was pleased.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/06/2017 11:46 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/06/2017

Thank you for your response. We value your feedback!

Ardella B. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely matter car wash no complaints."
Clean .couristy snacks coffee was good the attitude were simply marvilous.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 12/02/2017 04:11 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/04/2017

Thank you for your feedback. We appreciate your response!

Richard N. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The team"
The team works very well together and very informative.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/25/2017
Service Type: Maintenance
Review Created: 12/01/2017 02:16 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/02/2017

Thank you for your response! We appreciate the feedback!

Dannie L. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rescued!"
Just the opposite of the way I was treated at the place bought my car recently. This is my service spot from now on.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/01/2017 12:34 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 12/02/2017

Thank you for your feedback. We appreciate hearing from you!

Wyvell C. on 11/30/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service?"
Ok
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 11/30/2017 02:44 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 11/30/2017

Thank you for your feedback. I am confused of the issue you may have had while your vehicle was here. Please feel free to contact me to address any concerns you may have had. Ask for Phil. Thank you again.

Ziggy G. at Napleton River Oaks Hyundai responded on 11/30/2017

I reviewed the papaer work as well, what was the issue? the time you were here was under 1 hour, the only service you received was an oil change, what was the issue? if it is product related, this survey is not for that, this is for how we did with you, please advise

Verified Customer on 11/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The workers"
It was fine
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/27/2017 08:21 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 11/27/2017

Thank you for the response. We appreciate your feedback.

Verified Customer on 11/27/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Unsatisfied Customer"
See answers in the survey
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/22/2017
Service Type: Maintenance
Review Created: 11/27/2017 07:27 AM
Ziggy G. at Napleton River Oaks Hyundai responded on 11/27/2017

sorry to hear about the issue you are having, but we would be happy to try and correct them for you, please give me a call at 708-868-6500 to set up a time when you can stop in so we can take care of the concerns that you have with your car, look foward to hearing from you, please ask for Ziggy.

Joseph N. on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service was quick and professional. Kudos!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/26/2017 02:11 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 11/27/2017

Thank you for your resoponse. We value your feedback!

Verified Customer on 11/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Unexpected!"
I received great customer service, clean atmosphere. Friendly, quick service. The only thing I was displeased about, was the car wash, and my car was Not washed!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/25/2017 08:30 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 11/27/2017

Thank you for your feedback. Please feel free to come in during service hours and we will be happy to wash your car. We appreciate your response!

Displaying Review 1 - 20 of 835 in total