Napleton River Oaks Hyundai


Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

766 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 3.1428543/5Overall Rating 3.1428543/5Overall Rating 3.1428543/5rating 3.1428543rating 3.1428543
Original
Overall Rating 1.57143/5rating 1.57143rating 1.57143rating 1.57143rating 1.57143
88% Would Recommend
97% Business Response
Latest Review 1 day ago
Susan H. on 10/20/2017
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"Sue"
Great service
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/20/2017 10:59 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/21/2017

Thank you for your response. We appreciate the feedback!

DAVID J. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"YOUR STAFF IS ON TOP OF THEIR GAME"
It was a pleasure ti interact with all of your staff.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 02:55 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/21/2017

Thank you for your response. We appreciate the feedback!

Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient location, not long wait (this time), free wifi, study room, tv, coffee, tea and snacks helped."
They have upgraded the facility, very pleasant environment. the wait was a little longer but they explained the delay and apologized. Great experience after the strike.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:45 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/18/2017

Thank you for the feedback. We appreciate the feedback!

Jamie G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mike's hospitality "
Thanks for taking care of me and teaching the new guy how to treat long time customers ❤️
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:19 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/18/2017

Thank you for the feedback. We appreciate the feedback!

Cassandra W. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Customer "
Fast and quick service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 10:46 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/18/2017

Thank you for the feedback. We appreciate the feedback

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Excellent
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 09:06 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/18/2017

Thank you very much for your feedback. We appreciate it!

Verified Customer on 10/16/2017
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"Mr.ste z,"
People was great with me
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 11:41 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/16/2017

Thank you for your response. We always appreciate the feedback!

Deborah L. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service agent was great with my questions"
I came in a few months ago and was told to put wd40 in my sun roof and I did not because it would not help the problem this last visit the service agent normally get gave me the phone number so I could get the problem fixed
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/14/2017 05:22 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/16/2017

Thank you very much for the feedback! We appreciate it.

Angela B. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Angela "
Excellent service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/14/2017 04:39 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/16/2017

Thank you very much for the feedback. It is appreciated.

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I usually just have oil changes and you get in and out"
yes i would recommend them to a friend
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:20 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/16/2017

Thank you very much for your feedback. We appreciate it!

Dion J. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The service manager was really awesome. I met him when I was buying the car and hreas just as helpful and attentive when I returned for service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/12/2017 07:51 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/13/2017

Thank you for the response. We appreciate the feedback!

Donald R. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent Service"
I both 5 cars there everyone knows me except the new people
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/12/2017 08:46 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/13/2017

Thank you for the response. We value your feedback!

Delores L. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Napleton River Oaks Hyundai"
Friendly professional & highly qualified staff
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/11/2017 07:06 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/13/2017

Thank you very much for your feedback!

Barbara Y. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good place to your car repair "
Good people to do business with
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:41 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/13/2017

Thank you for your response. We appreciate the feedback!

Verified Customer on 10/11/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ONLY THE SERVICE DEPARTMENT IS WONDERFUL"
ONLY THE SERVICE DEPARTMENT IS WONDERFUL
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 03:29 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/11/2017

Thank you for your response. We appreciate hearing from you!

Leroy N. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"+comfort"
greatsetvice
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 11:40 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/11/2017

Thank you for your feedback. We appreciate the response.

Andre J. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service for oil change"
Excellent service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 03:58 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/10/2017

Thank you very much for your feedback. We appreciate it!

Pamela W. on 10/08/2017
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"The guys who work on the cars it show they care"
The only problem I had was trying to get an appointment made I call back 3 times the operating
keep putting me on hold which made me made. i never been mistreat in all the years I been coming your customers service need to be updated I give it a 0
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/08/2017 12:30 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/09/2017

Thank you for your response. We apprectiate your feedback!

Joyce O. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Service Manager Mike Winfrey is very helpful and courtest"
This is the only place I have service my car. This is the second car I've purchased from here.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/07/2017 10:28 PM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/09/2017

Thank you very much for your feedback. We appreciate the response!

Doris H. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Salesmanship"
My salesman is so great he make sure all my needs are met. He answers any questions I have no matter when I come into the dealership. If I don't understand he takes the time to show me.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/06/2017 10:42 AM
Phil C., SERVICE MANAGER at Napleton River Oaks Hyundai responded on 10/07/2017

Thank you very much for the response. We appreciate the feedback!

Displaying Review 1 - 20 of 766 in total