Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1315 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 3.700004/5Overall Rating 3.700004/5Overall Rating 3.700004/5rating 3.700004rating 3.700004
Original
Overall Rating 1.7/5rating 1.7rating 1.7rating 1.7rating 1.7
90% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


Verified Customer
Thornton, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2018 Category: Service
seat belt recall
another recall done, sad.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/14/2018

Thank you for your feedback. We will address your issue during your visit and i do apologize. Contact me so I can make it right.


JB
Julie B.
Chicago, IL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
nice people explain what I was having done.
Gave readon above
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/14/2018

Thank you for your response. We appreciate your feedback!


GE
Gary E.
Crown Point, IN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Santa Fe
The service was fantastic fantastic
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/14/2018

Thank you for your feedback.


LJ
Loretta J.
Chicago, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Quick Service/Snacks
Excellent Service
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/12/2018

Thank you for your feedback. We appreciate it!


CJ
Cynthia J.
Forest Park, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Good Service, professional staff
Mike is my favorite service guy. I look for him to greet me whenever I am in the service department. No problems. No unreasonably long waiting. I will always return to Napleton River Oaks Hyundai for service until they give me a reason not to.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/11/2018

Thank you for your feedback. We appreciate it.


TS
Theresa S.
Chicago, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Customer Service
Customer Service was great, explanation of service that needed to be done was understandable. Length of time on service center was quick.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/08/2018

Thank you for your feedback. We appreciate it!


TW
Teree W.
Calumet City, IL
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Mike Winfrey - Took Care of My Car Like It Was His Own!
Mike was courteous, professional, and informed me of the ills of my car. Recommended the most critical repairs. My car rides like new.

Thank Mike and Napleton River Oaks Hyundai
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/07/2018

Thank you for your response. We appreciate your feedback!


KA
Kimberly A.
Chicago, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Service Team
Outstanding service department wish I could say the same for sales and finance managers. Never buy again here only service. Advise anyone to purchase Hyundai productstgey are the best cars just not at the Hyundai Napleton Dealership.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/07/2018

Thank you for your response. We appreciate your feedback!


MS
Markita S.
Chicago, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Markita sanders
Great services
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/05/2018

Thank you for your response. We appreciate your feedback!


AT
Aisha T.
East Hazel Crest, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Best Customer Service ever
Michael was kind, polite and it didn’t take all morning.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/05/2018

Thank you for your response. We appreciate your feedback!


EF
Elias F.
Chicago Heights, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Employees
I have a great service. I was told I was going to wait for 3 hours and I got my car in 1:30 minutes the was great.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/04/2018

Thank you for your feedback. We appreciate your response.


DL
Deborah L.
Plainfield, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018 Category: Service
Service center
Overall it good
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/04/2018

Thank you for your feedback. We appreciate your response.


RW
Robert W.
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
November 23, 2018 Service Review
I personally never experienced having a car serviced by the dealer, so my 1st time experience was overall excellent! The workers were friendly, the atmosphere was pleasant, and the wait time was not as bad as I had thought it would be.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/03/2018

Thank you for your feedback. We appreciate it!


MC
Michelle C.
Harvey, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Great as always
Great as be always. workmanship real good. courtesy atmosphere. Courtesy people .
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/03/2018

Thank yo for your feedback. We appreciate it!


LS
Larry S.
Gary, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018 Category: Service
sales experience
This was the most amazing experience in buying a car.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/03/2018

Thank yo for your feedback. We appreciate it!


RT
Ronda T.
Chicago, IL
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
Pleasant experience
The staff was friendly and funny. The wait was very long but overall I was comfortable and satisfied.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 12/01/2018

Thank you for your feedback. We appreciate reading your response.


ES
Eugene S.
Chicago, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Great work
Best in the business
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 11/30/2018

Thank you for your response. We appreciate your feedback!


BW
Barbara W.
University Park, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
kind personal who go above and beyond to resolve an issue
They were great and I also left cash in my car and it was just as I left it! Also they returned my car clean
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 11/30/2018

Thank you for your feedback. We appreciate it!


Verified Customer
Markham, IL
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
recent service visit
excellent service
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 11/28/2018

Thank you for your response. We appreciate your feedback!


Verified Customer
Chicago, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Overall
Great service got me in and out Mike was very helpful
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 11/28/2018

Thank you for your feedback, we appreciate it!