Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

1375 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 3.700004/5Overall Rating 3.700004/5Overall Rating 3.700004/5rating 3.700004rating 3.700004
Original
Overall Rating 1.7/5rating 1.7rating 1.7rating 1.7rating 1.7
90% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Chicago Heights, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Oil change
Great job

Verified Customer
Chicago, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Fase, Efficient, Quality Servicing
The waiting area is very clean and comfortable. The Personnel are very courteous.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/21/2019

Thank you for your feedback. We appreciate it!


CP
Cynthia P.
South Holland, IL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Friendly
The people at Hyundai are so friendly and the waiting area is inviting and comfortable.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/21/2019

Thank you for your feedback. WE appreciate it!


Verified Customer
Hoffman Estates, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2019 Category: Service
Very professional
Overall they are very professional and nice
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/21/2019

Thank you for your feedback. WE appreciate it!


Verified Customer
Calumet City, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Awesome
Till you drive up they are nice and friendly. Service was quick was nit there then 30 minutes.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/21/2019

Thank you for your feedback. WE appreciate it!


VB
Vanessa B.
Markham, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Employees
Your team is awesome.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/18/2019

Thank you for your response. We appreciate it.


GH
Gwendolyn H.
Riverdale, IL
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Good service
Great customer service and wait time
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/16/2019

Thank you for your response. We appreciate your feedback!


DH
Doris H.
Dolton, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Customer service and friendly atmosphere
I think the service is very good and it’s comfortable waiting for your car to be fixed. Keep up the good work
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate it!


AR
Angela R.
Chicago, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Service
The service was excellent and done in a timely manner. The staff was pleasant and friendly.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/15/2019

Thank you for your response. We appreciate it!


KR
Kathryn R.
Munster, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Quality
The quality of service is excellent!
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/14/2019

Thank you for your response. We appreciate it!


AW
Arthur W.
South Holland, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Customer service
Always excellent people to deal with
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/14/2019

Thank you for your feedback. We appreciate your response.


MM
Mitchello M.
Joliet, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Great job
Like family
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/12/2019

Thank you for your response. We appreciate it!


Verified Customer
Frankfort, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Oil Change
The oil change was quick and Sufficient.... didn't smell the hideous and bothersome smell of oil spilled. The Staff was friendly as well as waiting room being nice and Clean.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/12/2019

Thank you for your response. We appreciate it!


BR
Bonnie R.
Harvey, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
oil changes
convience service fast
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/12/2019

Thank you for your feedback. We appreciate it!


JS
Jacquelyn S.
Chicago, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
The service dept.
Steve is the best. Outstanding customer service.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/12/2019

Thank you for your feedback, we appreciate your response!


Verified Customer
Beecher, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Excellent service
Excellent service with excellent time of waiting.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/11/2019

Thank you for your feedback. We appreciate your response.


ES
Eugene S.
Chicago, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Great work
Everyone is friendly and service is fast
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/11/2019

Thank you for your feedback. We appreciate your response.


Verified Customer
Chicago, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great service
Mike is excellent service manager
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/09/2019

Thank you for youre feedback. We appreciate it.


Verified Customer
Dolton, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Professional and efficient
I arrived for my service appointment on time at 3:00 by 4:00 I was on my way to my next appointment.
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/09/2019

Thank you for youre feedback. We appreciate it.


MR
Manuel R.
Chicago, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Recall service
Fast service right way
Phil C., SERVICE MANAGER from Napleton River Oaks Hyundai responded on 01/09/2019

Thank you for youre feedback. We appreciate it.