Sales dept is ok, service is another story. Short story is: If you are a COD customer, get ready to pay for repairs you dont need. If you are under warranty, get ready to wait patiently (months, years) while Napletons CDJR maybe or maybe-not fixes your issue.
Long story: my van (bought at Napletons CDJR) went in for transmission issues in the summer of 23. I was immediately told by the service advisor that it will need a new transmission. All was set until it was revealed to them that this was a CPO vehicle with a Dodge 100k powertrain warranty. They backtracked what had been said, flushed the trans, and sent me on my merry way. Drove 1 mile, came back to dealership, something is not right. Drove with a technician who stated something is definitely not right, but the "tramsmission tech" who diagnosed it has left so he will have to take a look at it. Left it with them just to be told by said technician that all is normal as "his own van does this also". Spoke with PR for the napleton group who scheduled a second opinion when they can get me a rental. The second opinion was with the same technician who of course said the same thing again. Ironically the same vehicle (my loaner) did not exibit any of these traits. No explation for that. Few months later, more transmission issues that came and went, more service visits, "no problem found". On one trip to the dealer they found a "failed transmission filter". This is a part that needs its first service/replacement at 120k miles per manual, and has already been replaced multiple times by the service department by 80k miles. Yes, they made me pay for a part that has been replaced by them less than 6 moths prior, and original shouldnt need touching for another 40k miles. Another few months later the erratic shifting is still present and now dash lights lead to another service visit. A week later a bandaid fix and a valvebody is replaced. Same shifting issues but no more dash light. Now its january '24 and the vehicle is barely driveable. Bring it in for an appt, just to find out a day later that thay cannot do anything because they need it to be on a weekday. Made an appt for early February. After 1 week of updates (total of 2) from the service coordinator stating that a tech is on it and figuring things out with Stelantis engineering, i find out that the vehicle hasnt even been touched because walk-in customers take priority over scheduled warranty work. The days go by, more excuses,( 2 weeks later) a new transmission and all parts were received last week (3/1) but this is a "big job" and will be done by mid next week (3/12+). Its been a month and the vehicle is still not fixed, and the service coordinator is stating that it takes over 1 week to install a transmission. During the time the vehicle has been in the service department, i received more calls from their "purchasing department" about buying the vehicle than updates from service coordinator. This service department is an absolute joke.
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Long story: my van (bought at Napletons CDJR) went in for transmission issues in the summer of 23. I was immediately told by the service advisor that it will need a new transmission. All was set until it was revealed to them that this was a CPO vehicle with a Dodge 100k powertrain warranty. They backtracked what had been said, flushed the trans, and sent me on my merry way. Drove 1 mile, came back to dealership, something is not right. Drove with a technician who stated something is definitely not right, but the "tramsmission tech" who diagnosed it has left so he will have to take a look at it. Left it with them just to be told by said technician that all is normal as "his own van does this also". Spoke with PR for the napleton group who scheduled a second opinion when they can get me a rental. The second opinion was with the same technician who of course said the same thing again. Ironically the same vehicle (my loaner) did not exibit any of these traits. No explation for that. Few months later, more transmission issues that came and went, more service visits, "no problem found". On one trip to the dealer they found a "failed transmission filter". This is a part that needs its first service/replacement at 120k miles per manual, and has already been replaced multiple times by the service department by 80k miles. Yes, they made me pay for a part that has been replaced by them less than 6 moths prior, and original shouldnt need touching for another 40k miles. Another few months later the erratic shifting is still present and now dash lights lead to another service visit. A week later a bandaid fix and a valvebody is replaced. Same shifting issues but no more dash light. Now its january '24 and the vehicle is barely driveable. Bring it in for an appt, just to find out a day later that thay cannot do anything because they need it to be on a weekday. Made an appt for early February. After 1 week of updates (total of 2) from the service coordinator stating that a tech is on it and figuring things out with Stelantis engineering, i find out that the vehicle hasnt even been touched because walk-in customers take priority over scheduled warranty work. The days go by, more excuses,( 2 weeks later) a new transmission and all parts were received last week (3/1) but this is a "big job" and will be done by mid next week (3/12+). Its been a month and the vehicle is still not fixed, and the service coordinator is stating that it takes over 1 week to install a transmission. During the time the vehicle has been in the service department, i received more calls from their "purchasing department" about buying the vehicle than updates from service coordinator. This service department is an absolute joke.