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Kristen M.

Baltimore, MD

12/21/2019

WORST SERVICE EVER

This was the worst customer service I have ever experienced. I pay for prepaid service in my financing that they tried to charge me for. My prepaid service includes cleaning and a loaner. They did not have a loaner for me even though I called twice to verify that they would, and I put that request in the comments when I made my appointment. They finally gave me a Nissan Altima after I had to explain my need to go to work multiple times; and they acted like they were doing me a favor. They charged me an insane amount for breaks, and they kept my car for two full days. I dropped it off at 9:30 and at 4:30 they had not called with ANY update, so I did. They had not even looked at it or bothered to let me know they wanted to keep it overnight. When I asked whether it would be ready the next day and expressed concern, because I work full time and have two kids to drive around and would have to work picking it up into my schedule, they said that I was lucky to have "free car" to drive around. When I finally picked it up after paying thousands of dollars, they had not cleaned it all. The inside was dirty. I have photos. The windows looked like they had been rubbed with a wet, greasy rag. They did not even look at the items I asked (the trunk will close on you, something is wrong with the sensor). It was opening and closing at the pick-up, and they just shrugged even after I asked them to look at it. The car is under warranty. I think the pre-paid service just makes them treat you horribly. NEVER GO HERE. I would have filled out the customer service survey and made these complaints privately. They called and left me a message saying they were going to send one and never did. I even called and asked to have it sent. Never got it, so I am sharing here.

Not Recommended

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