NFI Empire is a full service garage, automotive sales, accessories, and Consignment Facility. We specializes in building custom Jeeps, 4x4's, & Performance vehicles that stands out from the crowd.
While enjoying SEMA it became abundantly clear that most 4X4 and performance vehicles displayed were never going to see the road...on or
NFI Empire is a full service garage, automotive sales, accessories, and Consignment Facility. We specializes in building custom Jeeps, 4x4's, & Performance vehicles that stands out from the crowd.
While enjoying SEMA it became abundantly clear that most 4X4 and performance vehicles displayed were never going to see the road...on or off! It was also clear that 99% of the population could not afford one of them. Don’t get us wrong, these are some of the most incredible machines you will ever find.
However, NFI wants to offer 4X4 & Performance Vehicles to be both admired and used.
Our team has been significantly improving every aspect of Jeeps, 4WD's, & performance vehicles over the past 20+ years. Our goal is to take that experience and offer extraordinary vehicles at justifiable prices.
The NFI goal is to offer a product our customers are proud to drive off the lot and into their lives. We don't want to just give the initial wow factor, we want you to look at your vehicle everyday and know you made the right choice.
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When we arrived we found NFI, that was sitting between rows of vineyards, and my new truck parked and cleaned out front and ready to be looked at to confirm everything on the truck was as stated. My daughter, Dan and myself hopped in to take it for a drive and everything was exactly as described. When we returned from the test drive the coolant light on the truck came on and Dan immediately took it over to the garage to get it looked at. Dan stated the bottle was down about 4oz and just needed topped off. Once we agreed on everything he escorted us inside where all the needed paperwork was already completed so we just signed and began our journey back home. But this is the part you need to read if you are considering buying from NFI.
When I returned back home to Pittsburgh the coolant light came back on. I had to add water a few times to keep it at the right point. Tuesday I took the truck to a Ram dealer to have it looked at and the dealer told me the EGR cooler was burning it internally and would be about 3k to repair. This is where my heart sunk. I bought the truck knowing it was deleted and tuned so we signed an as is waiver on the truck. I know from my 26 years in the auto industry what it means to sign a document like that and was very hard for me to hold NFI accountable because it was such a small usage of coolant there is really know way they could have known but here I am with a truck I purchased two days ago that now needs 3k in repairs. I texted Dan and just asked him flat out if I am on my own knowing that he had every right to say yes, but I was hoping for an olive branch. Dan called me a few hours later to apologize for not getting back to me sooner but he was home and off that day. He stated I was not on my own and he would try to find a solution the next day when he returned to work. I was satisfied that at least they were willing to listen but really had no high hopes and this in my opinion is where it gets good.
After I spoke with Dan on his day off I received a called from Brad who introduced himself as the service manager at the custom shop they have. He asked me what was going on and listened to my concerns and also to what was going on. Brad then asked If it would be ok if he sent two drivers the next day to pick up the truck so they could repair it. I about fell off my chair. I of course said absolutely but there as no rush. I was just happy that they were there and wanting to help. Sure enough the next day Brad called again and stated he had drivers on the way and about two hours later two nice gentleman came in to my office and took the truck. Once the truck arrived Brad called and gave me some options as how to remedy the situation and said he was willing to do whatever I requested. Not only that but they found the front end had a squeak in it so he stated they needed to put new ball joints in the front end as well. Brad kept me updated through the entire process as well as Dan, my salesman, texting as well. On Thursday he called to tell me the truck was repaired and he was also arranging to drive the truck back to me so I was not inconvenienced.
Bottom line to this review is, I know what I was signing as the truck had modifications that I wanted so its just a necessary step in business. But what is uncommon is the level of service they provided to me during this process. These are good people and a good business. If I decide to buy another truck I am not going anywhere else. Thank you NFI, Dan, Shea and Brad. I could not be happier!!.