ReScore Reviews™ (3)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.33333/5rating 1.33333rating 1.33333rating 1.33333rating 1.33333
96% Would Recommend
100% Business Response
Latest Review 7 days ago
Lu B. on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great place to buy a car"
Service is great, sales people are friendly and remember me when I come in.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/15/2017 07:02 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/17/2017

Easy to remember the Nice customers! 

M.Coffel
Service Director 
219-878-1133
David H. on 11/15/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"the service department"
only the service department, management sucks!!!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/15/2017 04:53 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/17/2017

Thanks David! 

M.Coffel
Service Director 
219-878-1133
David S. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trusted"
Work done fast and correct at a fair price.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 02:06 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/14/2017

Thank you , Your an understanding customer ! 

M.Coffel
Service Director 
219-878-1133
Brenda P. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall service was done in a timely matter."
Happy with the service recall.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/12/2017 04:44 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/13/2017

We are happy to be here for you ! 

M.Coffel
Service Director 
219-878-1133
Matthew M. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Customer service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/10/2017 03:18 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/13/2017

Glad to hear from you , thanks! 

M.Coffel
Service Director 
219-878-1133
MICHAEL G. on 11/02/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Salesmen"
Their salesmen need to let their customers know at the time of sale that these vehicles do not come with a spare tire and you can purchase one when purchasing the car!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/02/2017 10:16 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/03/2017

Mr Glossinger , After 18 thousand miles and 18 months of ownership the vehicles tire replacement due to hitting an object in the road can not be a  repair made under the vehicles warranty. Please except our apologizies for not stocking the tire your vehicle required, we did make every effort to shorten the repair time by sending our staff to pick up the tire in Chicago.

M.Coffel
Service Director 
219-878-1133
Nicholas D. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service department"
none
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/01/2017 04:17 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/02/2017

Great people are easy to work with , Thanks Nick! 

M.Coffel
Service Director 
219-878-1133
Arlene U. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very pleasant personnel"
Thorough job on service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/01/2017 02:25 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/01/2017

We were happy to be here for you and thank you for our jobs! 

M.Coffel
Service Director 
219-878-1133
FREDERICK M. on 10/30/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It's in the woods."
I do not as a matter of practice, recommend businesses.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/25/2017
Service Type: Repair
Review Created: 10/30/2017 05:35 PM
Michael C C., Service Director at Nielsen Hyundai responded on 10/31/2017

Thank you Mr Mills! 

M.Coffel
Service Director 
219-878-1133
ROY S. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GOOD SERVICE, GOOD PEOPLE"
I LOVE MY HYUNDAI. THE PEOPLE AT NIELSON HELP ME KEEP IT TOP CONDITION.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/30/2017 05:13 PM
Michael C C., Service Director at Nielsen Hyundai responded on 10/31/2017

It is our pleasure to do so ! 

M.Coffel
Service Director 
219-878-1133
Harry B. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Very Professional
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/25/2017
Service Type: Repair
Review Created: 10/30/2017 12:03 PM
Michael C C., Service Director at Nielsen Hyundai responded on 10/30/2017

Great customer ! Always easy to work with , Thanks Harry !

M.Coffel
Service Director 
219-878-1133
Janette K. on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service you can count on"
I always have a good experience here
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 10/29/2017 07:18 AM
Michael C C., Service Director at Nielsen Hyundai responded on 10/30/2017

Great to hear Janette! See you in the future! 

M.Coffel
Service Director 
219-878-1133
Karl N. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service department "
Mike and crew do a great job! They’re prices are great also!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/27/2017 05:41 PM
Michael C C., Service Director at Nielsen Hyundai responded on 10/28/2017

Thank you Carl! 

M.Coffel
Service Director 
219-878-1133
Brian M. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great attentive service"
Quick change with synthetic oil, fluids and tires checked, estimate on painting some scratches
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/22/2017 02:06 PM
Michael C C., Service Director at Nielsen Hyundai responded on 10/23/2017

Thank you Brian ! 

M.Coffel
Service Director 
219-878-1133
Michael C C., Service Director at Nielsen Hyundai responded on 10/23/2017

Best to you, Thanks! 

M.Coffel
Service Director 
219-878-1133
WILBERT S. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Impromptu Oil Change"
I came in without an appointment for a Mobil 1 oil change and was taken care of right away.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 01:33 PM
Michael C C., Service Director at Nielsen Hyundai responded on 10/19/2017

Wilber, It is our plesure to be here for you! 

M.Coffel
Service Director 
219-878-1133
Joseph S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
I always have received prompt, fast, and good service!! The service department has just been awesome!!!
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:20 PM
Michael C C., Service Director at Nielsen Hyundai responded on 10/17/2017

Because your an awesome customer Joe ! 

M.Coffel
Service Director 
219-878-1133
Edward B. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They take great care of the customer."
Great friendly knowledgeable staff! Always a pleasure to deal with.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:35 AM
Michael C C., Service Director at Nielsen Hyundai responded on 10/17/2017

Your always a wecome sight Ed ! 

M.Coffel
Service Director 
219-878-1133
Karen F. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people great service!"
Great service!!!
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 09:39 PM
Michael C C., Service Director at Nielsen Hyundai responded on 10/17/2017

We do love to see you Karen , anything your Santa Fe needs just stop in and we will be glad to fix you up! 

M.Coffel
Service Director 
219-878-1133
James J. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Job in a Short Time. Also they answer any questions I have about the car."
Excellent Job in a Short Time. Also they answer any questions I have about the car.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/15/2017 09:20 AM
Michael C C., Service Director at Nielsen Hyundai responded on 10/16/2017

Thanks James, We look forward to seeing you again! 

M.Coffel
Service Director 
219-878-1133
Seth C. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality Service"
Scheduled an oil change. Got there a little late, but they got me in quickly. They got the inspection and oil change done quickly and efficiently. On top of that they rotated my tires and checked everything on my car for an incredible price. I will be getting all my work done here.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/12/2017 06:24 AM
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