ReScore Reviews™ (3)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.33333/5rating 1.33333rating 1.33333rating 1.33333rating 1.33333
96% Would Recommend
100% Business Response
Latest Review 2 days ago
Verified Customer on 01/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
No comment
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/19/2018 06:37 AM
Michael C C., Service Director at Nielsen Hyundai responded on 01/19/2018

Thank you truly!

M.Coffel
Service Director 
219-878-1133
John S. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you "
Thank you for helping me replace and install a new alternator for my Santa Fe.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/16/2018 07:09 PM
Michael C C., Service Director at Nielsen Hyundai responded on 01/17/2018

Glad we could ,John! 

M.Coffel
Service Director 
219-878-1133
Judith M. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent experience "
Friendly
Efficient
Service always 100 percent!
Clearly explains the service performed.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/16/2018 05:32 PM
Michael C C., Service Director at Nielsen Hyundai responded on 01/17/2018

Friendly , understanding, clearly a great customer! 

M.Coffel
Service Director 
219-878-1133
Christine R. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Neighborhood dealer"
I found my experience at Nielsen Hyundai a pleasant experience. My car was well cared for. The service employee was considerate and professional.
Vehicle: 2017 Hyundai Azera
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:41 PM
Michael C C., Service Director at Nielsen Hyundai responded on 01/16/2018

Great to know! Thank you truly ! 

M.Coffel
Service Director 
219-878-1133
Robert E. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repairs Corrected Dirty Fuel Contamination"
Our car was damaged due to dirty fuel being pumped into the gas tank. The vehicle runs as it did when it was new.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 10:37 AM
Michael C C., Service Director at Nielsen Hyundai responded on 01/15/2018

Really happy that your car is back to 100% ! 

M.Coffel
Service Director 
219-878-1133
James J. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
They due a excellent job and are very friendly. They always answer any questions I have. keep up the good work.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/15/2018 07:39 AM
Michael C C., Service Director at Nielsen Hyundai responded on 01/15/2018

Super happy to be here for you! 

M.Coffel
Service Director 
219-878-1133
Robert M. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice, friendly, helpful"
Always a great job fast efficient and just nice prople
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/13/2018 08:00 PM
Michael C C., Service Director at Nielsen Hyundai responded on 01/15/2018

Thanks Bob ! 

M.Coffel
Service Director 
219-878-1133
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent scheduling & service "
We arrived early to let the snow melt, before they changed the oil. They got right on it and we were out and about within the hour!! Great service & nice to have service with a friendly smile and reasonable prices too!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 10:27 AM
Michael C C., Service Director at Nielsen Hyundai responded on 01/10/2018

Super deal , see you when the snow melts! 

M.Coffel
Service Director 
219-878-1133
Harvey F. on 01/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT SERVICE"
Mike, in service, took great care of me as I was there an hour before they opened. I'm from Bridgman, MI and I still get confused with Indiana time zones. I most like the fact that they don't try and sell you service! THANK YOU
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 12/19/2017
Service Type: Repair
Review Created: 01/04/2018 09:24 AM
Michael C C., Service Director at Nielsen Hyundai responded on 01/04/2018

Great to hear , look forward to seeing you again! 

M.Coffel
Service Director 
219-878-1133
Joel B. on 12/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall work"
Quick in and out for a recall without an appointment, you don't see that at most of your franchise dealerships. Always great service at Nielsen Hyundai Kia and a great service department
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/26/2017
Service Type: Repair
Review Created: 12/29/2017 06:42 PM
Michael C C., Service Director at Nielsen Hyundai responded on 12/30/2017

Once again , thank you so much , Happy New Year! 

M.Coffel
Service Director 
219-878-1133
Verified Customer on 12/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
A great place to have your car service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/15/2017
Service Type: Repair
Review Created: 12/23/2017 07:17 AM
Michael C C., Service Director at Nielsen Hyundai responded on 12/26/2017

Thanks Bob, Happy New Year!

M.Coffel
Service Director 
219-878-1133
Christopher K. on 12/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reputible"
Great people
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 12/15/2017
Service Type: Maintenance
Review Created: 12/19/2017 03:22 PM
Michael C C., Service Director at Nielsen Hyundai responded on 12/20/2017

Merry Christmas Chris and Thank you!

M.Coffel
Service Director 
219-878-1133
Rolland P. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata"
Quick and easy!
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/12/2017 11:47 AM
Michael C C., Service Director at Nielsen Hyundai responded on 12/12/2017

Mr. Parker , Thanks always glad to see you! 

M.Coffel
Service Director 
219-878-1133
James J. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They due a excellent job and answer any questions I have."
Keep up the good work. No problems with the car, Excellent.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/11/2017 01:05 PM
Michael C C., Service Director at Nielsen Hyundai responded on 12/11/2017

Will do James! 

M.Coffel
Service Director 
219-878-1133
Susan T. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
".."
The repair looks great, Ray, the body shop manager, is super nice and highly qualified. I would trust him to work on my car any time.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/09/2017 03:52 PM
Michael C C., Service Director at Nielsen Hyundai responded on 12/11/2017

Well lets hope we dont see you again in the body shop ! LOL ! 

Glad we could be here for you! 

M.Coffel
Service Director 
219-878-1133
Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice, efficient "
Everyone extremely nice and friendly.
Work done in timely manner.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/08/2017 11:47 AM
Michael C C., Service Director at Nielsen Hyundai responded on 12/08/2017

Super gald to be here for you ! 

M.Coffel
Service Director 
219-878-1133
ANGELIQUE M. on 12/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Exceptional service with one minor flaw."
Nielsen Hyundai makes it easy to schedule an appointment and the service visits are done in a timely manner. The only "problem" that I've had EVERY time I've had my vehicle serviced is that whoever works on my car, after they get done and drive my car to the spot where I will be taking over, they leave this residue on my steering wheel. Makes it feel grimey and dirty. That is literally the only complaint I have. Other than that, they give exceptional service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 12/01/2017 07:08 AM
Michael C C., Service Director at Nielsen Hyundai responded on 12/01/2017

Thank you for the kind words! 

M.Coffel
Service Director 
219-878-1133
Hope S. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The sales people they r great very helpful."
Yes I would I already have
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/27/2017 09:15 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/28/2017

Thank you so much Hope! 

M.Coffel
Service Director 
219-878-1133
Michael W. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and reliable service"
Can't ask for a better service department. Courteous, knowledgeable and efficient, what more could a customer ask for?
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/27/2017 06:42 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/28/2017

And what more could a business ask for in a customer , your always great to work with , Thank you! 

M.Coffel
Service Director 
219-878-1133
Michael T. on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service dept. "
The professionalism and leadership of Michael in the service Dept. is exceptional and the main reason I have purchased 3 cars from the dealership since 2010.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/26/2017 03:54 PM
Michael C C., Service Director at Nielsen Hyundai responded on 11/27/2017

We cant be happier to be here for you! 

M.Coffel
Service Director 
219-878-1133
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