David I'm sorry you don't feel like you had a positive experience. As you know, you drove your truck with the clutch out and we talked about how it could have damaged the transmission interanally. Not sure about the looseness issue as we didn't drive your truck at all until after the new parts were put in. As a result, there was absolutely no way the damage was done afterwards. You and I talked on the phone and I thought that after we talked you felt better about the work we had to do. Again, sorry you didn't come away with the experience you expected. I feel we certainly went above and beyond to try to make you happy.