Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1317 Reviews

99% Would Recommend
Latest Review about 6 hours ago

Reviews


MD
MICHAEL D.
Brighton, MA
Audi A6
Verified
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09/22/2018
Hassle-free
Start to finish the experience was very pain free. Jon and Derek were very knowledgeable and easy to deal with. When I picked up my basically brand new A6 Jon was quick to deal with a minor problem. I will definitely recommend this dealership.

PH
PAUL H.
Roxbury, CT
Audi Q5
Verified
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09/22/2018
We will be back!!!
Of all the car purchases I’ve made over the years, this has to be the simplest and most delightful purchase ever. The team members are incredibley knowledgeable and honest. No pressure and they really want you to be happy.

GR
GREGG R.
Madison, CT
Audi Q7
Verified
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09/21/2018
My experience was great, as usual
I have now purchased several Audis from North Bay and once again I couldn't be happier. They did a great job of putting everything in tip top shape and the process was very easy. There have been a couple times that I needed a car immediately and North Bay didn't have exactly what I wanted but generally their inventory is excellent and everything else about them is worthy of praise for an auto dealer.

LS
LEONARD S.
Bloomfield, CT
BMW 3 Series
Verified
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09/16/2018
Great Service
North Bay provides great ,friendly and professional service significantly less than dealers. Chis is great, it is a pleasure working with him to get my vehicles serviced. I would highly recommend North Bay.

MV
MARK V.
South Windsor, CT
Audi TT
Verified
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09/13/2018
Quick and easy
Like all my dealings with Chris's service department

JP
JOHN P.
Somers, CT
Audi A8
Verified
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09/11/2018
Good service. Fair prices.
The service provided has always been very good and the prices always seem fair. I have been very satisfied since buying my car from them about 10 years ago.

GL
GEORGE L.
Chicopee, MA
Volkswagen Passat
Verified
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09/06/2018
Best used car dealer in New England from my experience.
My experience with North Bay Imports from purchasing to service has been first class.
Quality and price of the vehicle was outstanding. Service personnel went beyond any
dealership I have dealt with. Would not hesitate to 100% recommend North Bay Imports.

AS
Ann S.
West Hartford, CT
Audi TT
Verified
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09/06/2018 Category: Service
Ann said the service was excellent and if it wasn't she wouldn't be taking her vehicle there.
This review was collected via phone interview by Customer Research Inc.

SL
Steve L.
South Glastonbury, CT
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Steve said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
West Springfield, MA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Spoke with Frank. He said the service is always quick , and the staff are diligent.
This review was collected via phone interview by Customer Research Inc.

AS
ADAM S.
Suffield, CT
Audi A6
Verified
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09/01/2018
In and out
I’m busy - my appointment was efficient and everything went like clockwork. Awesome.

LS
Luke S.
Hartford, CT
Audi A4
Verified
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08/22/2018 Category: Service
Luke said that the business did everything they said within time frame they promised. They had great communication and they did not fall short of anything they said they would do.
This review was collected via phone interview by Customer Research Inc.

MK
MARK K.
Enfield, CT
Audi Q5
Verified
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08/19/2018
Excellent service and great pricing
Excellent service and great pricing, Service Manager Chris is amazing.

PR
PAUL R.
South Windsor, CT
Audi Q7
Verified
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08/18/2018
Superb professionals.
Superb, customer focused people. Excellent service.

JC
JOHN C.
East Windsor, CT
Mercedes-Benz C300
Verified
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08/15/2018
the people make the place so great; we love Chris and Jackson.
We can't wait to buy another car from North Bay someday.

Verified Customer
Glastonbury, CT
Toyota Land Cruiser
Verified
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08/15/2018
Chris:)
Great service..

HJ
Howard J.
Enfield, CT
Mercedes-Benz
Verified
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08/15/2018 Category: Service
Howard said the business has good service.
This review was collected via phone interview by Customer Research Inc.

TF
Tom F.
Schenectady, NY
Audi A6
Verified
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08/14/2018 Category: Service
Tom said they are very prompt with what they do, they didn't waste any time and the repair was done quickly. It was great. He said Chris the service manager was extremely accommodatingly, very knowledgeable and he did a great job.
This review was collected via phone interview by Customer Research Inc.

EE
EMAD E.
East Longmeadow, MA
Mercedes-Benz S550
Verified
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08/11/2018
Car service at North Bay Imports
Prompt service, courteous and respectful attitudes from service manager and technicians.

MF
Michelle F.
North Granby, CT
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Michelle said the staff members have great customer service skills and it was done quickly.
This review was collected via phone interview by Customer Research Inc.