Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1284 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


KD
Kofi d.
East Hartford, CT
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Kofi said that the facility did a good job, the work was done correctly and on time. He will be back.
This review was collected via phone interview by Customer Research Inc.

MS
Martin S.
Torrington, CT
Audi A5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Martin said the business was very accommodating. They kept the appointment and didn't keep him there long. They did not wash his vehicle, which he stated he felt was a little bit of a setback. He noticed that he is hearing a noise that was not there before the service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Guilford, CT
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
North Bay is the best!!!
I bought my 2005 Audi A4 there in 2008. Going on ten years of auto service with North Bay and always a good experience. I've saved a lot of money by having my service and repairs done here instead of any Audi dealership. Love the recently upgraded offices and customer waiting room.

DR
Dennis R.
East Windsor, CT
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Dennis said the employees took care of his vehicle. He had a pleasant experience.
This review was collected via phone interview by Customer Research Inc.

EH
Eric H.
Windsor, CT
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Eric said he hasn't had a problem yet with the vehicle.
This review was collected via phone interview by Customer Research Inc.

EM
Elizabeth M.
Simsbury, CT
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Spoke with Joe. He said the staff did a great job and he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

ZZ
Zhu Z.
Amherst, MA
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Zhu said the price is reasonable for high quality service and the sales people aren't pushy, either.
This review was collected via phone interview by Customer Research Inc.

CO
Carla O.
North Haven, CT
Audi A7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Carla said the service is great at this business.
This review was collected via phone interview by Customer Research Inc.

VV
Vipul V.
Glastonbury, CT
Audi Q5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Vipul said everything kind of worked out except for some last minute stuff he was unprepared for.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Glastonbury, CT
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Top Notch Customer Service
North Bay Imports has continued to provide top notch customer service since my first interactions with their dedicated staff.
The team has consistently treated myself and vehicle as part of their family by going above and beyond expectations.
For the past 4+ years since purchasing my vehicle from them, they have performed all routine maintenance on my vehicle providing peace of my mind in regards to the safety of my vehicle and family.
Highly recommended for the unbeatable customer service and rates.

JN
JON N.
Windsor, CT
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Tire repair/ replacement
I was in the process of having the tires replaced on my Audi and had contacted Chris to do some work to determine options. I ended up having a flat tire and needed tires immediately. Chris found different options for me, provided information based upon my driving experience and had me back on the road with in 24 hours. The information was helpful and the price and service beyond reproach.

DC
Diane C.
Middlefield, CT
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Diane said she had an issue that the staff resolved.
This review was collected via phone interview by Customer Research Inc.

PM
Pam M.
Enfield, CT
Mercedes-Benz E350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Pam said that the facility is quick and she will definitely use them again. However, after receiving quick service she had to wait what seemed like forever to pay for the work and leave.
This review was collected via phone interview by Customer Research Inc.

EK
EDWARD K.
Longmeadow, MA
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Great Service
Always great interaction with chris. Very helpful and great advise

SO
Sandra O.
Glastonbury, CT
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Sandra said, she is happy with the results and service from the business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rockfall, CT
Mercedes-Benz E400
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
The sales team and selection is great!
For many years I had a less than good impression of independent dealers, North Bay has changed that for me. The sales and finance team were a pleasure to deal with. They made me feel comfortable and welcome at every step of the buying process, not to mention the selection of premium vehicles is amazing. So far I could not be happier with the people, my new MB E400 Cabrio and dealership! I will be a return customer and look forward to future visits to them. I would recommend North Bay to my family and friends looking to find a great deal on a low mileage premium vehicle!

JF
Justin F.
Springfield, MA
Audi S4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Justin said the service was quick and the staff were friendly. He said he had no complaints and the service was good all around.
This review was collected via phone interview by Customer Research Inc.

JS
JOANN S.
Windsor Locks, CT
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Audi A4
Simply the best. They have never made me wait when I have a problem. They go
Out of their way to get me back on the road and running smoothly again. At North Bay they take great care of you.

GK
Gus K.
South Windsor, CT
Audi S5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Spoke with Connie. She said she had a lot of experience with this business. The work was done very well. Chris provided excellent service.
This review was collected via phone interview by Customer Research Inc.

CV
Carlos V.
South Windsor, CT
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Carlos said the mechanic fixed his problem.
This review was collected via phone interview by Customer Research Inc.