Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1386 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
North Granby, CT
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Great reliable quick service.
Easy online scheduling, reliable and quick maintenance appts and great overall customer service!

RR
RUBEN R.
Wethersfield, CT
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Great Customer service
Chris is very knowledgeable and professional, explained to me what my car needed and saved me money along the process. Thank you for your great service!

CP
CLARENCE P.
East Windsor, CT
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Great people outstanding service
Excellent service as always. Great people to do business with!

CS
CHARLES S.
Foster, RI
Audi SQ5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Service Department
It was very easy to schedule an appointment and they had a free loaner car waiting for me too! Chris and his service staff were professional, extremely good with the repair and fast.
I Highly Recommd North Bay Imports as a dealership.
Totally Satisfied
Charlie Shadoian
Foster, RI

TS
TERRY S.
East Hartford, CT
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
My North Bay Imports Appointment
“They are prompt, courteous an honest!”

SN
SCOTT N.
Berlin, CT
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Quick and easy service
Easy to set appointment, prompt attention when I arrived, able to go next door to the Sunny house for a great breakfast...
thanks Chris

CP
CLARENCE P.
East Windsor, CT
Volkswagen Touareg 2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Great people outstanding service
Outstanding service on very short notice

SJ
Stephen J.
South Glastonbury, CT
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Stephen said the business is very responsive, he got in and out quickly. They are all around good guys.
This review was collected via phone interview by Customer Research Inc.

JM
Jacqueline M.
West Hartford, CT
Mercedes-Benz C300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018 Category: Service
Jacqueline said the service was good and the staff was helpful. She mentioned that she waited about 30 minutes longer than she expected to.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lake Luzerne, NY
Audi SQ5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018
Fantastic prices and easy to work with.
Highly recommend

DF
DAVID F.
West Hartford, CT
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Great Sales Experience
My wife and I were shopping for a Q5 with certain features. After checking a few Audi dealers, we found the exact car we wanted at North Bay at a very fair price. No pressure from the sales team either. Very smooth process from start to finish.

Verified Customer
Feeding Hills, MA
Audi A5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Prompt and courteous service
Service was great

MD
Manojkumar D.
Windsor, CT
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Manojkumar said the service is good.
This review was collected via phone interview by Customer Research Inc.

DB
DAVID JOHN B.
West Hartford, CT
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
Snow tire change out
Snow tire change out was quick and service manager was friendly and professional.

DS
DAVID S.
Hartford, CT
INFINITI FX37
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
Great Service
As always, great service by the team at North Bay. This is the only place that I take our two cars unless I have to go to a dealer for a recall item.

JN
JON N.
Windsor, CT
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Q5, schedule maintenance. Brake replacement.
Knowing full well that buying a high end car will cost a little more for maintenance when needed, I could not be happier with the service at North Bay. The service manager Chris walked us through the process and only did a brake job when needed. Trust is a hard thing to come by these days. North’s Bay and it’s service department has earned that. I have purchased or recommended purchase of multiple vehicles to family and friends. I have yet to hear a negative comment. Worth every penny as I know we will not replace the brakes again until absolutely needed.

RL
ROBERT L.
Avon, CT
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Service dept
Terrific service at a reasonable price. Chris and his team go above and beyond

TE
THEODORE E.
East Granby, CT
Volkswagen Eos
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Chris and his team are really good - period.
Communication was great and they finished the work on time just as they told us....

SV
SHRIRAM V.
Danbury, CT
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Another satisfied purchase from the great team at North Bay!!
These guys are amazing to work with. We bought our first A5 there a few months ago and went back last week for a Q5. You cannot best the pricing and customer service. The are all Certified...they do the same checks and balances as any other branded dealer. I went to Lexus to return my lease and possibly buy a 2016 RX 350. A waste of time. They killed the deal for a set of all weather floor mats that I wanted thrown in. The Q5 came only with winter mats. John took the all season mats from from another 2018 Q5 on the lot and gave it to me, not even a debate!! Just highlighting one minor aspect. If you are in the market for a German car, start (and end) with NB Imports. Don’t bother with branded dealers.

TM
TROY M.
Enfield, CT
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
Unmatched Customer Service
This is my third purchase. As always, unmatched customer service from the sales team and the service team. They truly go above and beyond.