Fix Vehicle Without Authorization
I believe in being fair when giving reviews when I do them. I wish I would have look at their reviews before we chose to bring our car to them but they was recommended to us. The reviews are to help make a decision when choosing a business for service and I believe in having details before choosing so maybe this review will help someone before choosing to use them or not. So as far as pricing and getting the car fix they would get a 5 star but is that all that matters when it comes to choosing a place for service WELL not to me because I feel like there are many other places could have done the same thing maybe a little more money maybe not. The reason I gave them a 3 star is because the lady that we dealt with which she said she was the manager and part owner attitude is horrible!!!!! She could care less about customer service. She fixed the car without authorization, her words exactly was that she “assume” we wanted it fixed, when she was told to call and let us know what was exactly wrong with the car. Then when trying to explain the issue we had with her she yelled over us and didn’t care what we had to say, all she kept saying was we got your car in and got it fixed for lower than anywhere else. To some that would have been great BUT NOT TO ME! I do not like doing business with rude, inconsiderate people! There are more choices and she will learn that one day I hope. I promise to tell everyone I can about the service I received here because working in customer service for a long time I know that word of mouth is the best advertisement.