North Rockdale Collision Center

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82
4.8

( 619 Reviews )

97% Would Recommend
Latest Review 14 days ago

Reviews


BM
Betty M.
Georgia
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/25/2019 Category: Collision
Betty said the hood is not level with the side panel on the passenger side. She said that she hasn't had time to bring it back yet.
This review was collected via phone interview by Customer Research Inc.

DT
Desire T.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Collision
Desire said the staff was helpful and did what they said they would in the time frame promised.
This review was collected via phone interview by Customer Research Inc.

GJ
Gary J.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Collision
Gary said they were quick and to the point.
This review was collected via phone interview by Customer Research Inc.

RR
Roderick R.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Collision
Roderick said the staff provided excellent customer service, and worked with his dealership. They did a great job.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Collision
Dennis said he's dealt with this business before, they have always had good customer service there and his insurance company referred him to go there. Their location was convenient for him as well.
This review was collected via phone interview by Customer Research Inc.

KS
Kristen S.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Collision
Kristen said the staff handled the repair in a timely and professional manner.
This review was collected via phone interview by Customer Research Inc.

TR
Taylor R.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Collision
Taylor said her vehicle was ready on time. She mentioned she had a small issue, but the staff took her vehicle back in and polished it to her satisfaction.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Conyers, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Great job!
North Rockdale Collision rocks. They repaired my Kia on time and clean as a whistle. They called Enterprise and got me picked up and had them pick up the car afterwards. Highly recommend on their work and their courtesy and professionalism.

DG
Donna G.
Georgia
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/15/2019 Category: Collision
Spoke with Donna's husband. He said when he slams the vehicle door it makes a wind noise. The staff did not do a very good job and left the vehicle nasty. He never spoke with the same technician twice . Those that he spoke with were rude and not professional. No one checked the vehicle to make sure the repair was done right. For these reasons, he would not recommend this facility to others.
This review was collected via phone interview by Customer Research Inc.
Miranda M., Office Manager from North Rockdale Collision Center responded on 08/16/2019

We spoke with Mr. Gibson regarding his concerns and being unsatisfied.  He advised us that he had not contacted us about the wind noise because he works alot and hasnt had a chance to come by to see us about it.  We apologized to him because he felt his truck was dirty upon pick up, we did wash his truck and clean the front area.  The remainder of his truck had personal belongings in it that we did not want to move.  The customer stated he felt that everything was a big miscommunication and he would be by when work slowed down for us to readjust his door.  We want to make sure that every customer is satisfied when the repairs are complete to their vehicle.


KW
Karli W.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Collision
Karli said that the lady at the front desk was nice, kind, knew exactly what to do and helped her out. She said that the repairs were good , the facility got her vehicle back to her soon and that it was a good experience. She said that the appearance of the facility was better than she expected.
This review was collected via phone interview by Customer Research Inc.

JT
Joel T.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Collision
Joel said he was completely satisfied with the repair and the people.
This review was collected via phone interview by Customer Research Inc.

DM
Demetrich M.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Collision
Demetrich said he's very satisfied. Their customer service was good. They returned his vehicle very quickly. He has used this business for about 15 years and has all of his repairs performed there.
This review was collected via phone interview by Customer Research Inc.

JD
J.w D.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Collision
J.W. said his overall experience was great. He was satisfied with the time and the way the repairs look. His vehicle looks as if nothing had happened to it. They finished his vehicle early.
This review was collected via phone interview by Customer Research Inc.

ED
Esteban D.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Collision
Esteban said the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

HM
Herbert M.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Collision
Herbert said this facility has great customer service and they do it on time.
This review was collected via phone interview by Customer Research Inc.

MP
Michael P.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Michael said his overall experience was excellent. His insurance recommended them and he has used them before.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Collision
Spoke with Hollis' husband. He said they had no problems with the experience.
This review was collected via phone interview by Customer Research Inc.

CA
Carlos A.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Collision
Carlos said the business did a good job repairing his vehicle. They were easy going and there were no hassles.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Collision
Mike said the staff did a real good job and there were no issues. They worked with him and let him know what was going on, so they communicated well and delivered the vehicle as expected.
This review was collected via phone interview by Customer Research Inc.

GP
Grandvedour P.
Georgia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Collision
Grandvedour said the customer service was great and the lady at the front desk was very nice and helpful. He said there was dust on his vehicle when he picked it up but they took care of that also for him.
This review was collected via phone interview by Customer Research Inc.

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