North Rockdale Collision Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

522 Reviews

97% Would Recommend
Latest Review 26 days ago
Brett B. on 11/15/2017
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Brett said the business provided good customer service.
Category: Collision
Service Date: 09/06/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Angela H. on 11/15/2017
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Angela said she was very satisfied.
Category: Collision
Service Date: 09/08/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Deborah G. on 11/10/2017
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Deborah said they did everything needed.
Category: Collision
Service Date: 08/24/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Gail M. on 11/07/2017
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Gail said the staff did everything in a timely fashion. They did not do anything they did not need to do. They were polite and courteous throughout.
Category: Collision
Service Date: 08/10/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Matthew M. on 11/07/2017
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Matthew said the business did a terrific job.
Category: Collision
Service Date: 08/21/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Kenneth B. on 10/24/2017
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Kenneth said he had to take his vehicle back to this business twice. The first time, when he pointed out that his fenders were not aligned correctly. The employee he was dealing with acted like it was going to be a problem. They should have noticed because they are the professionals. When he picked the vehicle up two days later, he noticed that his check air bag light was on and his door actuator was not functioning properly. There is a slight difference in the colors on the bumper and fender. He is happy with the vehicle now, even though he can still tell that a part has been replaced. This business did take the time to try and fix it but he would probably not use them again.
Category: Collision
Service Date: 09/30/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Katie H. on 10/20/2017
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Katie said the service was great and done in only two days.
Category: Collision
Service Date: 08/10/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
Nicholas H. on 10/19/2017
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Nicholas said the business was quick and on time. They provided a good experience.
Category: Collision
Service Date: 08/10/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Robbie G. on 10/19/2017
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Robbie said the seam did not quite match the other side.
Category: Collision
Service Date: 08/28/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Antonio D. on 10/18/2017
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Antonio said the business was excellent and he was pleased with their work. Their employees were professional and kind. They exceeded his expectations.
Category: Collision
Service Date: 08/08/2017
Review Created: 10/18/2017
This review was collected via phone interview by Customer Research Inc.
Summer B. on 10/16/2017
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Summer said she had no problems with this business.
Category: Collision
Service Date: 08/10/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Rhonda K. on 07/08/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Rhonda said the repair at this facility was horrible. When she got her vehicle back, it wasn't how it was supposed to be. Everything was messed up. Her vehicle is black and she guesses it must be hard to match the black paint. It was returned to her two days late but she did not elaborate any further. The check engine light was on and she told them but they told her it was on before she brought it to them. She stated it wasn't on before. It was returned to her dirty, inside and out. Her trunk had been rummaged through. She had documents in there because she was moving. Her passport and marriage license were among the things that were all over her trunk. She did not deal with the personnel at all.
Category: Collision
Service Date: 06/14/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Miranda M., Office Manager at North Rockdale Collision Center responded on 07/28/2017

We are disappointed to hear Mrs. Knox had issues with her service.  While her vehicle was here, no personal belongings were messed with in her vehicle.  We could not vaccum the inside of the vehicle because the rear and passenger front seat had so many personal belongings.  We only get into the driver seat of a customers car unless a repair causes us to go into another area.  We always have customers remove their belongings if it will be in the way of a repair.  Mrs. Knox had a poor prior repair and paint job done to a portion of her vehicle.  She discussed with her insurance company taking an appearance allowance because we were not going be able to paint in that area.  Due to our fresh and proper paint job being right next to the poor prior paint work, it did give a different appearance, however the customer agreed to this with her insurance company by taking a settlement.  The check engine light was inspected and it was determined to be related to a prior issue.  The reason for the light and how to fix it was explained to the Mr. Knox.  We did not personally meet Mrs. Knox as her husband was the one who picked up and dropped off the vehicle.  He stated that he was happy with the repairs.

Garfield B. on 07/07/2017
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Spoke with Sheila. She said the business provided excellent customer service, they did a great job, and there were no problems. They had a nice staff, and did quality work. They did not have outrageous prices.
Category: Collision
Service Date: 06/05/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
Telvin W. on 07/06/2017
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Telvin said the business provides great and fast customer service. They are friendly. The vehicle was 3 days late due to a problem with her insurance company. They didn't vacuum or wash the vehicle when they said they would.
Category: Collision
Service Date: 06/16/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Becky H. on 07/06/2017
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Becky said they were honest.
Category: Collision
Service Date: 06/14/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Cedrick S. on 05/24/2017
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Cedrick said this business got everything done in a timely fashion and to his satisfaction.
Category: Collision
Service Date: 04/10/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Bruce G. on 05/24/2017
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Bruce said the business did a good job repairing his vehicle. They were really polite and called when his vehicle was ready.
Category: Collision
Service Date: 04/10/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Cherly S. on 05/20/2017
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Spoke Sonny. He said the business did a good job. It did not take as long as they said it would. He got his vehicle back in the same clean condition that it was in before he went in.
Category: Collision
Service Date: 04/13/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Ryane H. on 05/20/2017
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Ryane said she did not have any issues or problems with the work done at this business.
Category: Collision
Service Date: 04/07/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Patricia R. on 05/19/2017
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Patricia said the business was very helpful and quick.
Category: Collision
Service Date: 04/03/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 522 in total