I do apologize for the experience you had while your vehicle was here in 2014 for repairs. There was an issue with some welds holding up during your second accident where you took the vehicle to a Toyota Collision Center in 2016. We did follow the estimate and repairs as we were suppose to and never tried to cover up incomplete work. We inspected everything when the vehicle was here in 2014 as well as your insurance adjuster inspected the vehicle at the time. We do guarantee our work and because the vehicle was somewhere else for another accident, we did cover the cost to correct those welds. It was never anything intentional or trying to cover up incomplete work. We have been in business over 20 years and strive to make sure our customers are happy as can be seen with the reviews. Should a customer be unhappy or something else need to be done to their vehicle, we do put that first and try to correct the issues. Again, I apologize that your experience was not to your satisfaction. If there is anything I can do please don't hesitate to let us know.