North Rockdale Collision Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

547 Reviews

97% Would Recommend
Latest Review 2 days ago
Daniel V. on 04/23/2018
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Daniel said he was very happy and completely satisfied with the customer service. The employees were honest, up front, explained everything to him and did a great job. His vehicle looks beautiful. He was overwhelmed with their ability and said this was an exceptional experience for him.
Category: Collision
Service Date: 03/16/2018
Review Created: 04/23/2018
This review was collected via phone interview by Customer Research Inc.
Bridget D. on 04/20/2018
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Bridget said there were no issues or delays and it was a positive experience.
Category: Collision
Service Date: 03/09/2018
Review Created: 04/20/2018
This review was collected via phone interview by Customer Research Inc.
Shalethia W. on 04/04/2018
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"Beware!"
Beware! Beware! Beware! Never take your car to this business for repairs. They take short cuts, the work quality is the worse that I have ever seen, they are very deceptive, and they don't fulfill their promises. It wasn't until I took my car to Toyota Collision center after an accident that I found out North Rockdale didn't complete a repair job and tried to cover it up, which in turn created a delay in my vehicle being returned on time. Toyota had to fix what wasn't originally repaired by North Rockdale and my insurance company required them to pay back the money received due to a botched repair service. Take your car elsewhere! They don't deserve your business! Trust Me! If your insurance company tells you to go there because they are one of their preferred centers, choose a different center that will do quality work and their word can be trusted.
Review Created: 04/04/2018 05:25 PM
Miranda M., Office Manager at North Rockdale Collision Center responded on 04/05/2018

I do apologize for the experience you had while your vehicle was here in 2014 for repairs.  There was an issue with some welds holding up during your second accident where you took the vehicle to a Toyota Collision Center in 2016.  We did follow the estimate and repairs as we were suppose to and never tried to cover up incomplete work.  We inspected everything when the vehicle was here in 2014 as well as your insurance adjuster inspected the vehicle at the time.  We do guarantee our work and because the vehicle was somewhere else for another accident, we did cover the cost to correct those welds.  It was never anything intentional or trying to cover up incomplete work.  We have been in business over 20 years and strive to make sure our customers are happy as can be seen with the reviews.  Should a customer be unhappy or something else need to be done to their vehicle, we do put that first and try to correct the issues.  Again, I apologize that your experience was not to your satisfaction.  If there is anything I can do please don't hesitate to let us know.

Janet L. on 03/10/2018
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Janet said the business is wonderful, and everything was fine. The business did a great job. It got her vehicle back to her when said. It was a good experience, all around.
Category: Collision
Service Date: 01/30/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
Rebecca W. on 03/09/2018
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Rebecca said the staff was great and everyone was professional. It was a better experience than she expected. If she was in the same situation she would return to the business.
Category: Collision
Service Date: 01/29/2018
Review Created: 03/09/2018
This review was collected via phone interview by Customer Research Inc.
Denese F. on 03/08/2018
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Denese said the staff were awesome and very professional. They answered questions throughout the whole process and were quite knowledgeable. They made the process easy. The paint matched perfectly and she was quite pleased. The facility was very clean and she loves this business. She appreciates their level of knowledge in everything they do regarding the body work, how they do things, and the clarity of their explanations.
Category: Collision
Service Date: 01/26/2018
Review Created: 03/08/2018
This review was collected via phone interview by Customer Research Inc.
Constance B. on 03/05/2018
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Constance said the customer service is really great.
Category: Collision
Service Date: 01/26/2018
Review Created: 03/05/2018
This review was collected via phone interview by Customer Research Inc.
Ty W. on 01/22/2018
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Ty said the staff did a great job and he's very pleased.
Category: Collision
Service Date: 12/06/2017
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Ty W. on 01/22/2018
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Ty said the staff did a great job and he's very pleased.
Category: Collision
Service Date: 12/06/2017
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
James S. on 01/19/2018
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Spoke with Mary. She said she had a great experience with the business. They were very responsive, and they were quick to assess and process the repair. They gave the information needed to the insurance company, and they completed the repair quickly. Everyone was courteous, and the repair looked great.
Category: Collision
Service Date: 12/11/2017
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
James S. on 01/19/2018
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Spoke with Mary. She said she had a great experience with the business. They were very responsive, and they were quick to assess and process the repair. They gave the information needed to the insurance company, and they completed the repair quickly. Everyone was courteous, and the repair looked great.
Category: Collision
Service Date: 12/11/2017
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Adam B. on 01/18/2018
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Adam said he had a great experience because he knows the staff and they got his work done. The facility looked very nice.
Category: Collision
Service Date: 12/15/2017
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Stanley W. on 01/18/2018
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Stanley said the business provided good service.
Category: Collision
Service Date: 12/04/2017
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Adam B. on 01/18/2018
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Adam said he had a great experience because he knows the staff and they got his work done. The facility looked very nice.
Category: Collision
Service Date: 12/15/2017
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Stanley W. on 01/18/2018
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Stanley said the business provided good service.
Category: Collision
Service Date: 12/04/2017
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Randall M. on 01/17/2018
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Randall said he was very pleased with his visit to this business and very satisfied with the results.
Category: Collision
Service Date: 12/16/2017
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Randall M. on 01/17/2018
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Randall said he was very pleased with his visit to this business and very satisfied with the results.
Category: Collision
Service Date: 12/16/2017
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Arthur J. on 01/08/2018
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Spoke with Arthur's wife. She said this business went above and beyond. They did an excellent job.
Category: Collision
Service Date: 11/14/2017
Review Created: 01/08/2018
This review was collected via phone interview by Customer Research Inc.
Michael C. on 12/28/2017
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Michael said the business did what he asked them to do in a timely manner.
Category: Collision
Service Date: 11/28/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Syed K. on 12/16/2017
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Syed said they did a good job.
Category: Collision
Service Date: 11/15/2017
Review Created: 12/16/2017
This review was collected via phone interview by Customer Research Inc.
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